Objective Statement

To obtain a position and perform effortlessly where my diverse business and technical skills contribute to the success and growth of the organization.

Summary of Qualifications

Congenial and enthusiastic contributor and supporter of team goals

Knowledge of office practices and procedures

Strong attention to detail, great math skills and enjoys working with numbers

Excellent analytical, organizational and communication skills

Proven ability to prioritize and handle multiple tasks in a challenging environment

Education and Training

2022 MEDICAL ASSISTANT, ASSOCIATE IN APPLIED SCIENCE, JOHNSTON COMMUNITY COLLEGE GPA 3.6

2021 MEDICAL ASSISTING DIPLOMA, JOHNSTON COMMUNITY COLLEGE

2019 CERTIFIED NURSING ASSISTANT, JOHNSTON COMMUNITY COLLEGE

(1993-cNA I, BRITTHAVEN OF SMITHFIELD • 2004-cNA I REFRESHER, WAKEMED)

2009-2011 ASSOCIATES OF ARTS IN ACCOUNTING, UNIVERSITY OF PHOENIX GPA 3.07

1986-1990 HIGH SCHOOL DIPLOMA, SMITHFIELD-SELMA SENIOR HIGH SCHOOL

Computer Skills

Windows 11, 10, 7, Vista & XP, Mac

Microsoft Office Suites, QuickBooks, Peachtree

Basic computer hardware assembly and component/device replacement

Learn new software applications quickly

Employment Experience

BPOA@ home South Carolina 10/2023 – 02/2024 Customer Service Representative

Answer incoming calls, help with registration for events, send confirmation, incomplete or make a payment email, reverse credit card guarantee, resend password, on qualification team for event verifications, book hotel reservation, change hotel booking dates and or cancel reservations and help customers how to maneuver on their dashboard. Help other members in TEAMS where to locate information as a MOD

Fill in data for an answering service, take payments for citations/fines, call court if permitted to verify payment, resend receipt

Everise (WFH) 08/2023 – 10/2023 Customer Service Representative

Professionally handle a high volume of incoming calls, Thoroughly and efficiently gather customer information, access and fulfill customer needs and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously, responsible for call disposition or compiling and documenting customer information as required

Teletech @home Colorado 01/2014 – 02/2014

Customer Service Representative

Answer incoming calls, verify, and help customers how to maneuver on the desktop software and online, opening multiple applications to provide the necessary information and resolve issues with the tools provided

Refunded money back if needed, reset passwords, sent out confirmation email at end of call

Teletech @home Colorado 09/2012 – 01/2013

Customer Service Representative

Independent representative answering incoming calls for customers who have placed orders from a department store and assisting with orders.

Check order status and made modifications. Made resolutions to problems within the orders.

Reship items when needed. Dispatch certain situations to the appropriate department.

Submitted allowances back to customers when necessary. Supplied gift cards to customers who had extreme difficulty.

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