Solutions Architect / RPA / Developer
Resume:
Jerrod “JT” Thomas RPA Manager /
Solution Architect
P : 816-***-**** LinkedIn
E : **************@*****.***
Professional Experience
BrightSpring Health May 2023 – March 2024
Solutions Architect (Digital Operations : App Dev and RPA) Led the RPA team and defined operational strategies for development, QA, deployment and support of bot/app-dev operations. My responsibilities included meeting with other product groups, identifying inefficiencies, and delivering digital solutions (mobile/web apps/Power Apps/RPA processes) to satisfy a business need. DevOps CI/CD Pipeline : Established a central Application Lifecycle Management (ALM) platform for version control, standardization and governance. Leveraging Azure DevOps, I implemented repository branch policies, setup build/deployment pipelines. RPA : Drove business outcomes by supporting in design/development of 3 new RPA processes. Trained a developer with no previous experience with UiPath, and assisted in development wherever help was needed.
GEHA Oct 2020 – April 2023
Sr. Software Developer (UiPath)
Deployed 30+ bot automations, led development in a ‘Digital Innovation’ team, and formed partnerships to drive member-facing outcomes in the healthcare industry. I have written UiPath activities in C#, developed 30+ robots, and am a UiPath evangelist. DevOps CI/CD Pipeline : Standardized development pipeline and deployment process.
• In partnership with the IT release management team, I created the integration between the Azure DevOps release pipeline and the Orchestration system for new software deployments.
Claims Automations : Over 1 million claims processed without human intervention.
• As the lead programmer, I wrote coding standards docs, hired/mentored two developers, participated as a consultant to other product teams (played a Solutions Architect role) and delivered modernized corporate reporting (Power BI). Learned how to secure PHI/PII information for cloud-ready architecture. Other : Chatbots, corporate challenges, API’s and more integrations.
• Built internal chatbot (virtual assistant) POC for call center team.
• Participated as one of four selected developers in the Hack Midwest hackathon.
• I speak API .
Blue Cross Blue Shield Sept 2019 – July 2020
Lead RPA Developer
Setup Azure PaaS UiPath / RPA architecture, deployed 5+ production bots, automated executive reporting via PowerBI, established RPA development standards (RPA COE). Azure Implementation : Configured UiPath Platform as a Service (PaaS) in Azure cloud.
• Installed/administered Orchestrator, AzureSQL databases, NuGet/Git repositories/package feeds, & virtual machines in the Azure cloud environment.
• Used Azure Cognitive Services – Computer Vision API to develop a library that extracts text from images/scanned documents (OCR). Skills Summary
● 10+ Years : SQL DBA
(MSSQL & MySQL).
BI Tools / reports
● 7+ Years : VB.NET, C#.
Web dev - HTML, CSS,
PHP, XML, JavaScript,
curl/APIs, server shell
scripting.
● 5+ Years : RPA Dev /
Solutions Architect /
AWS/Azure experience.
Education
High School Diploma
Bishop Miege High School
On-Job Training
10+ years of hands-on experience
working with various production
teams to build lasting solutions.
UiPath Certified
References
Gwen Wadley
(Business Analyst, GEHA)
Kristofer Hoch
(Technical Account Manager,
UiPath)
Gulnoza Khakimova
(Mobile Developer, TransAm)
Terry Dodson
(Director of Engineering,
FMC Technologies)
Claims Automation : Transformed business workflow by automating document processing, data validation, and data entry into back-end accounting system.
• Built an API integration into the Hyland/Perceptive document management system to fetch healthcare/claim records from existing workflow queues.
• Automated several business processes in the provider portal UI (Cognizant TriZetto) to update member records, open inquiries, and adjust claims. Executive Reporting : PowerBI dashboards for daily analysis of performance/ROI.
• Designed a separate AzureSQL DB to queue and log each transaction.
• Supplied management team with PowerBI dashboards to track cost-savings. TransAm Financial Services Jan 2018 – May 2019
Robotics Process Automation Developer (UiPath Certified) Evaluated, optimized, and automated high-volume business processes (for invoice/loan factoring in the transportation industry).
Credit Checks : Approves or Denies ~150 broker credit requests daily.
• Creates an underwriting report with data from Ansonia (credit report) and Carrier411 (FMCSA authority/insurance report).
• Based on limits set by business team, bot updates credit limits, approves/denies debtor (in FactorSoft/Cadence accounting system) and attaches the report. Purchasing : Buys approved client invoices in FactorSoft – approx. 700 batches (up to 100 invoices per batch) daily.
• Enters adjustments (auto-expenses, fees, holds, reserves), and allocates funds to 1 or more client payout accounts (ACH/wire/Fleet-card). Billing : Via web portals, API, email, or other required application, submit paperwork to the debtor/broker as required to receive payment to fulfill outstanding A/R balance.
• Transflo : Bills ~350 invoices daily for ~30 debtors.
• Web Billing : Custom billing portals (GUI interactions / data entry / document upload / logs confirmation #’s and/or error messages). Approx 50 invoices/day. Other : Noteworthy Bots I developed / related tasks.
• Dropbox Uploads : For our largest 10 clients (each submits 100-800 invoices per day), scan dropbox folders for pdf’s, scrape the invoice data, use our API to upload each invoice to the TAFS portal (and the associated data). Freed 4 FTE’s.
• InContact Reports : Built an intranet site / reporting tool for InContact
(IVR/phone-system) to dispatch/schedule reports to an email list.
• RPA Dept : Established a COE, defined metrics for a process development lifecycle, held training sessions and released documentation for each interactive process, assisted in hiring developers, learned how to maximize ROI. Damon Lee Patterson
(Creator, KC Art Factory)
FMC Technologies June 2011 – Sept. 2016
Project Engineer / Database Developer
Configured and implemented industrial controls & automation projects. Administered servers, developed customer-specific applications. Project City of Phoenix Water Services Dept. : Led engineering team in the design/programming of a new SCADA system (to control/monitor the city’s water distribution – comprised of over 20,000 live I/O signals across 200+ facilities). Performed on-site commissioning, documentation, and training. Project Kuwait National Petroleum Company (KNPC) : Travelled internationally, upgraded enterprise server architecture, optimized database objects/schema, provided training, and demonstrated new product offerings (renewed our contract). Other Duties : SQL development (SSRS, Crystal Reports, query optimization, repairing triggers/stored-procedures) for our FUEL-FACS+ and UCOS products. QA/QC testing for product updates and beta-releases (automated unit/functional testing; benchmark analysis).
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