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Joseph Abiola Efunkomaya

*, ****** ******** ********, *******, Owutu,Agric Ikorodu., Lagos State, Nigeria * (+234) 902******* * ad4v8w@r.postjobfree.com PERSONAL SUMMARY

Experienced and reliable customer service executive with extensive experience resolving complex customer inquiries in different industries. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Skilled communicator and keen organizational skills which allow for effective delivery of outstanding service. Passionate about building strong customer relationships, increasing customer engagement, following company policies, and working to find a resolution that benefits the company. CORE COMPETENCIES

Clear communication skills

Problem-solving

Client management

PROFESSIONAL EXPERIENCE

AFRIEX

Customer Support Specialist

February 2023- February 2024

Achievements and responsibilities:

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.

Identifying common problems and escalating them to management, along with possible suggestions for

improvement, wherever possible.

Organizing customer information and account data for business planning and customer service purposes.

Gathering customer feedback and share with the Marketing teams.

Liaising with colleagues or managers to find the best solutions to customers’ issues.

Providing feedback on the efficiency of the customer service process. OPAY NIGERIA – Lagos State, Nigeria.

Customer Support Representative, May 2019 – January 2023 Achievements and responsibilities:

Escalate transaction issues to and liaise with external partners for resolution support.

Keeping records of customer interactions, transactions, comments, and complaints.

Meet the needs of our agents and highlight ideas on how to improve the product andachieve the goal of the business.

Improve client relationships based on superb customer service, increasing overall customer satisfaction, and directly supported product acquisition by key established customers, leading to market share growth.

Handle customer complaints, provide appropriate solutions and alternatives within the time Limits.

Follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.

Technology nd Tools

Flexibility and Adaptabiliy

Detailed Oriented

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MULTIPROJECTS ASSOCIATES NIGERIA LIMITED – Lagos State, Nigeria. Customer Representative, June 2017 – April 2019

Achievements and responsibilities:

Attended to fields incoming calls of low to mid-level complexity for the construction department Independently and proficiently.

Maintained a positive, empathetic, and professional attitude toward customers at all times

Worked to understand customers’ needs, issues and requests, establish and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.

Communicated and coordinated with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues.

Initiated outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.

EDUCATION

ECOTES UNIVERSITY, Benin Republic

Bachelor of Science in Computer Science (B.Sc)

2013 – 2017

CHARLTON INTERNATIONAL COLLEGE

West African Senior Secondary Certificate (WAEC)

2007 - 2013

OTHER CERTIFICATIONS AND TRAININGS

Certified Customer Relationship Manager. - 2016

New Horizon Inc.

Certified Microsoft Office 2003 User. - 2012

New Horizon Inc.

ADDITIONAL SKILLS

Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.

Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees.

Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful.

REFERENCES

Available on Request

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