Arella Johnson

Call Center Rep

Wichita, KS *****

ad4v8t@r.postjobfree.com

+1-316-***-****

I would like to obtain a permanent, full-time position that could better my skills, as well as provide the opportunity for long-term incentives and advancement. Authorized to work in the US for any employer

Work Experience

Benefits Specialist

InfoSync - Wichita, KS

Present

Benefits specialist

Customer Service Representative

Ace Cash Express - Wichita, KS

February 2022 to October 2023

Retail sales, processed loans, suggestive selling, out bound calls Manager in Training

Check 'n Go - Wichita, KS

September 2021 to November 2022

process loans, call customers for services, cash checks Customer Service Representative

T-Mobile - Wichita, KS

February 2020 to August 2021

retail sales, deescalate irate customer, account management, billing and upgrade Account Manager

ADT Security Services

May 2016 to September 2019

loyalty, retail sales, deescalate irate customer, account management Customer Service Representative

Cox Communications - Wichita, KS

February 2014 to April 2016

Responsibilities

Inbound sales and calls, retail sales, upgrade sales, cold calling, suggestive selling, data entry Accomplishments

Top 5 class

Achievements

Skills Used

computer skills

people skills

mathematical skills

Call Center Representative

Ally - Wichita, KS

January 2011 to January 2013

Troubleshooting, Inbound calls, Payoff quotes, Prepared documents, Notary Call Center Representative

T-Mobile - Wichita, KS

January 2012 to November 2012

Customer Service/.Sales, Troubleshooting, data entry, suggestive sales Call Center Representative

Convergys - Wichita, KS

September 2008 to June 2011

Troubleshooting, Sales and Service, Medical Claims, Data Entry Education

certicate in Pharmacy Technician

Wichita Area Technical College - Wichita, KS

July 2023 to Present

Criminal justice

Everest University-South Orlando - Orlando, FL

February 2013 to June 2014

Associate in Nursing Assistant

Wichita Area Technical College

April 2006 to May 2006

Diploma

Wichita Area Technical College

October 2003 to February 2004

Certificate

Wichita Area Technical College

August 2003 to September 2003

Skills

• Quickbooks (3 years)

• Payroll (5 years)

• Legal Research (2 years)

• Legal Terminology (2 years)

• Cold Calling

• Data Entry

• Inventory Management

• Receptionist

• Powerpoint

• Account Management

• Salesforce

• Sales

• CRM

• MS Office

• Outbound Sales

• Inside Sales

• Telemarketing

• Upselling

• Recruiting

• Outside Sales

• Management

• Documentation review

• Medical office experience

• Dental receptionist

• Clerical experience

• Filing

• Medical Records

• Negotiation

• B2B Sales

• Microsoft Outlook

• Medical Coding

• Office Management

• Payroll

• Customer relationship management

• Banking

• Tax experience

• Account management

• Customer service

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Microsoft Office

• Communication skills

• Citrix

• 10 key typing

• Bank Secrecy Act

• Typing

• Upselling

• Outbound sales

• Inside sales

• Cold calling

• Fraud prevention and detection

• Telemarketing

• Sales

• Negotiation

• Front desk

• Cash handling

• Outside sales

• Retail sales

• Medical terminology

• SAP ERP

• SAP

• Medical administrative support

• Proofreading

• Windows

Certifications and Licenses

Certified Nursing Aide

April 2006 to May 2006

Geriatric Aide license

Call Center Certificate

February 2003 to March 2003

Call Center certificate

driver's license

Medical Coding Certification

Medical Billing Certification

Certified Coding Associate

Assessments

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

May 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills Mathematical skills, Computer skills, communications skills, inbound/outbound skills, multi-line skills, claims trouble shooting skills, people skills, problem solving skills, handling upset customer skills, cash handling experience, excellent customer service skills.

Contact this candidate