Customer Service Representative

Experience

United States Postal Service Houston, TX

City carrier 01/2020 - 05/2021

Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy. Successfully handled customer complaints in a professional manner. Demonstrated excellent interpersonal skills when interacting with customers. Maintained an accurate record of deliveries, pickups, and other related activities. Adhered to all applicable postal regulations and procedures when handling mail items. Obtained signatures on registered, insured and certified mail. Alorica Houston, TX

Customer Service Representative 01/2019 - 04/2019 Cultivated customer loyalty, promoted repeat business and improved sales Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Recommended products to customers, thoroughly explaining details Responded to telephone inquiries and complaints following standard operating procedures. Displayed strong organizational skills while managing multiple projects simultaneously Performed sales analytics and provided recommendations that increased sales Old Navy Houston, TX

Sales Associate 01/2018 - 01/2019

Greeted customers warmly and offered assistance.

Helped customers find and select products.

Kept work area clean, organized and free of clutter at all times. Performed cleaning tasks, keeping store neat and organized. Assisted customers with product selection to ensure customer satisfaction. Provided accurate information about products, prices and availability both in person and over the phone. Skills

Complaint resolution, Time Management, Multitasking Ablities, Problem-Solving, Technical Support, Sales Experience Education

Texas Southern University Houston, TX

Interdisciplinary studies 12/2027

Mistasia Valencia

346-***-**** ****************@*****.*** 18203 Westfield Pl Dr, Houston, TEXAS