Janice Champagne

Cochrane, AB

ad4v8a@r.postjobfree.com

587-***-****

SKILLS AND QUALIFICATIONS

Office Administration

• 25 years of office experience

• Data entry skills

• Experienced with confidential informal (Security with the CRA)

• Proficient in Excel, Word, Outlook, Google, Rapid, TSAD, and Heron Road

• Professional phone manner

• Strong problem solving skills with attention to detail

• Troubleshot office equipment including copiers, FAX machines, computers, headsets, etc.

• Effectively trained new hires in administrative duties

• Created and edited Minutes of Team Meetings

• Self–motivated with the ability to work in a team environment; able to multi-task Records Management

• Ensured confidentiality and safety of all files/records

• Monitored files sent to auditors

Customer Service

• Assured customers at the Canada Revenue Agency acquired the assistance they needed o Provided or assisted in locating the forms required o Referred them to the appropriate area within the office o Assisted people from all backgrounds through the challenges they were facing o Tax payer information phone line

o Front counter experience

o Cash experience

WORK EXPERIENCE

Canada Revenue Agency, Edmonton Dec 1993 – Aug 2019

• Records Management & Mail Clerk

• General Office Clerk

• Administrative Clerk

• Audit Support Clerk

• Call Centre Agent

• Administrative Clerk

EDUCATION

3 years at School of Nursing, University of Alberta School of Nursing, Edmonton High School Diploma, Glen Mary High School, Peace River

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