S

Javis

Shrestha

682-***-****

javis.shrestha**3@gma

il.com

Arlington, TX 76013

SUMMARY

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Equipment Operation

Customer Service

Cash Handling

Complaint Resolution

Attention to Detail

Sales Expertise

Problem-Solving

Continuous Development

Positive Attitude

EXPERIENCE

Team Member

Mansfield, TX

Target/ Dec 2023 to Current

Looked for ways to go above and beyond job requirements. Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Identified needs of customers promptly and efficiently. Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.

Participated in and contributed to meetings by sharing concerns and ideas for improvements.

Assisted newly hired team members by explaining company procedures and safety requirements.

Analyzed key performance indicators to identify effective strategies. Director

Arlington, TX

Chic-Fil-A/ May 2021 to Dec 2023

Drafted mission and vision statements to outline objectives and motivate employees. Developed and presented new ideas and conceptualized new approaches and solutions.

Recommended corrective actions to conform to quality specifications. Implemented successful business strategies to increase revenue and target new markets.

Collaborated with senior leadership to set long-term objectives for the company. Formed and sustained strategic relationships with clients. Guided and motivated staff to drive maximum performance. Analyzed customer feedback data to identify trends in product performance or customer service issues.

Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.

Systems Operator

Haslet, TX

Walmart/ Sep 2020 to Oct 2023

Monitored system performance and identified potential issues, escalating as necessary. Troubleshot network problems to provide quick resolution for users. Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources. Researched, tested and verified proper functioning of software patches and fixes. Maintained user accounts and access privileges in accordance with security protocols. Installed new hardware components and software applications as needed. Devised automation, backup and recovery protocols to preserve and safeguard data. Assistant Manager

Arlington, TX

McDonald's/ Jan 2018 to Mar 2020

Produced thorough, accurate and timely reports of project activities. Resolved customer inquiries and complaints requiring management-level escalation. Organized team activities to build camaraderie and foster pleasant workplace culture. Established processes for monitoring customer satisfaction levels. Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.

EDUCATION AND TRAINING

High School Diploma

Lamar High School May 2019

Arlington, TX

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