Customer Service Representative

Ta'Niyah Frye

Customer Service Representative

Phone 708-***-****

Email *******@*****.***

Address Park Forest, IL 60466

PROFESSIONAL

SUMMARY

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

SKIL

LS

● Account updating ● Complaint resolution

● Data Collection ● Data Entry

● Technical Support ● Dispute Resolution

● Active Listening ● Escalation management

● Call center experience ● Live chat support

● Problem-solving abilities ● System implementation

● Microsoft Excel ● [Software] CRM system proficiency EXPERIEN

CE

REMOTE CUSTOMER SERVICE REPRESENTATIVE — Liveops

Park Forest, December 2023 - Present

● I am an independent contractor for Turbotax, I was given a schedule and different hours to choose from

● Provided exceptional customer service to ensure customer satisfaction.

● Handled customer complaints and inquiries in a courteous and efficient manner.

● Maintained a high level of professionalism when dealing with difficult customers.

● Performed data entry tasks accurately and in a timely manner.

● Utilized problem-solving techniques to identify solutions for complex customer inquiries.

● Logged details of customer service calls in computer system following correct protocols.

● Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

AMAZON WAREHOUSE ASSOCIATE — Amazon Warehouse

Monee, January 2023 - December 2023

● Scan and box orders for processing.

● Sorted and organized merchandise in preparation for shipment.

● Adhered to company policies for safe storage of goods in the warehouse facility.

● Interacted effectively with staff through ongoing communication and exchange of information.

● Ensured quality control standards were met during receiving process.

● Examined merchandise for defects or damage before stocking shelves.

● Added padding and cushions to packages to protect fragile merchandise.

● Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.

● Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.

● Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.

● Sorted cargo before loading and unloading.

CASHIER/CUSTOMER SERVICE — McDonald's

Olympia Fields, February 2021 - November 2022

● Talking and serving customers with a positive attitude.

● Operated cash register and accurately processed payments, returns, and exchanges.

● Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

● Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

● Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

● Provided excellent customer service by greeting customers and offering assistance.

● Accurately processed customer payments using cash, credit cards, and checks.

● Managed large amounts of cash accurately during busy hours in a fast-paced environment.

● Handled customer complaints and inquiries in a courteous and efficient manner.

● Counted and balanced cash drawer at the beginning and end of each shift.

● Delivered exceptional customer service at all points of contact.

● Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.

● Operated the POS system efficiently to ensure accurate transactions.

● Followed safety standards for handling hazardous materials such as chemicals or cleaning products.

● Cross-trained colleagues on proper use of POS systems for efficient checkout times. SUMMER CAMP STAFF MEMBER — The Children's Village

Sauk Village, May 2022 - August 2022

● Making sure the kids in my responsibility are fed, taken care of and are not in a dangerous environment and/or situation.

● Monitored camper behavior to ensure safety rules were being followed.

● Established an environment where children could thrive socially, emotionally, physically and intellectually.

● Demonstrated proficiency in CPR, first aid, water safety and emergency procedures.

● Utilized excellent interpersonal skills to form relationships with both staff members and campers.

● Ensured proper maintenance of equipment used during recreational activities.

● Organized outdoor games and sports competitions for campers of different ages and abilities.

● Maintained a positive attitude throughout each day and provided support to campers when needed.

● Performed various administrative duties including attendance records, budgeting and scheduling.

● Encouraged creativity by providing materials for arts and crafts projects.

● Greeted new arrivals to activities, introduced them to other participants, explained facility rules, and encouraging participation.

● Explained rules and safety procedures to participants in recreational activities and demonstrated use of materials and equipment.

EDUCATI

ON

HIGH SCHOOL DIPLOMA IN GENERAL STUDIES

— Rich Central Campus High School

Olympia Fields, May 2023 GPA 3.0

Relevant Coursework

● AP Honors English

Extracurricular Activities

● Jazz Band

CERTIFICATI

ONS

● Food Handler Certification

● Food Safety Certification

● Life & Health Insurance License

● CPR

REFERENC

ES

References available upon request

Contact this candidate