Customer Service Data Entry
Resume:
Taylor Stuckey
Richmond, VA 804-***-**** *************@*****.***
Scheduling /Customer service/data entry
Microsoft■ Coordinating ■ Sales Strategy
Increasing revenue, and achieving exceptional growth
Accomplished, results-driven customer service individual. Skilled in generating new business, reducing operating costs, and managing strategic growth in any economic climate. Experience in leading teams, and long-range strategic planning while coordinating schedules..
Areas of Expertise
Time Management
Strategic Growth
Billing
Leadership
Business Strategy
Corresponding with state agency’s
Software proficiency
Travel booking
Data Entry
Conflict resolution
Budgeting
Team Building
Iron Bow Technologies August 2022 – March 2024
PCR Coordinator Glen Allen, VA 23060
A PCR Coordinator is responsible for exploring ways to expand and grow solutions and services opportunities with existing clients and providing Program/Project oversight for solution deployments and engagements. A PCR Coordinator is also responsible for the planning, direction, and coordination of all activities of designated projects.
Ensure deadlines and SLAs are met
Woking with Cherwell, Microsoft, and KSE
Coordinate with users and POCs to schedule appointments
Scheduling techs work hours including holiday and vacation
Fill open shifts with available techs
Prepare daily assignments for Service area manager
Sending out correspondence and aged reports
Monitoring and closing out support tickets
Drummond Powell Group January 2021 –May 2022
Executive Assistant Washington, DC
Served as Executive Assistant to two CEOS for a Real estate/Restaurant enterprise. Managed production, process, and customer-service improvements while building relationships with key building decision-makers.
Decorated Airbnb in central DC
Ensured the company goals were completed.
Performed admin support such as filing taxes.
Coordinated senior execs travel activity.
Organized emails, calendars, and meetings
Amazon January 2020 – January 2024
Associate Richmond.VA 23060
Met customer expectations in a fast-paced environment.
Receiving, managing, and organizing orders
Ensuring that production and shipping schedules are up to date.
Nissan August 2020 – January 2021
Front Desk/Receptionist Richmond, VA 23060
Checked potential customers into a scheduled system to meet with salespeople
Cashier responsibilities such as collecting payments
Organizing files
Handling multi-line phone system
Dealing with customer complaints
Following up with potential customers
Nordstrom April 2018 – April 2019/ October2019- June 2020
Customer Service Representative/Sales Richmond. VA 23060
Trained sales associates on merchandise, register, and customer service
Certified in recognizing trends to successfully promote product
Consistently top salesperson in departments
Display functional expertise by utilizing systems appropriately to assist the customer
Handled customer conflict and resolutions
Swarovski April 2019- October 2019
Keyholder
Arranged marketing posters, assisted associates with cash management, and auditing
Organized shipments of new merchandise
Performed daily inventory checks to alert my associates of known theft
Discovered customer needs to provide a tailored recommendation
Provided end of the day sales and progress to regional manager
Responded to inquiries and located product
Urban Group DMV Corporation
Administrative Assistant
Scheduled and coordinated meetings
Sorted and distributed incoming documents
Prepared reports and memos
Bid management
Maintained CEO’s calendar to ensure no meeting conflicts
Designed company memos and flyers for events
Processed data
Proficient in Software such as Excel, Outlook, Microsoft, Adobe, and Photoshop
Organized and reported real-estate data for CEO
Bachelor of Communications
Old Dominion University September 2023 – Present
Microsoft Office, QuickBooks, Excel, Net Suite, Workday, KSE, SharePoint, Cherwell
Employment Experience
Education & Training
skills
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