Taylor Stuckey

Richmond, VA 804-***-**** ad4v7l@r.postjobfree.com

Scheduling /Customer service/data entry

Microsoft■ Coordinating ■ Sales Strategy

Increasing revenue, and achieving exceptional growth

Accomplished, results-driven customer service individual. Skilled in generating new business, reducing operating costs, and managing strategic growth in any economic climate. Experience in leading teams, and long-range strategic planning while coordinating schedules..

Areas of Expertise

Time Management

Strategic Growth

Billing

Leadership

Business Strategy

Corresponding with state agency’s

Software proficiency

Travel booking

Data Entry

Conflict resolution

Budgeting

Team Building

Iron Bow Technologies August 2022 – March 2024

PCR Coordinator Glen Allen, VA 23060

A PCR Coordinator is responsible for exploring ways to expand and grow solutions and services opportunities with existing clients and providing Program/Project oversight for solution deployments and engagements. A PCR Coordinator is also responsible for the planning, direction, and coordination of all activities of designated projects.

Ensure deadlines and SLAs are met

Woking with Cherwell, Microsoft, and KSE

Coordinate with users and POCs to schedule appointments

Scheduling techs work hours including holiday and vacation

Fill open shifts with available techs

Prepare daily assignments for Service area manager

Sending out correspondence and aged reports

Monitoring and closing out support tickets

Drummond Powell Group January 2021 –May 2022

Executive Assistant Washington, DC

Served as Executive Assistant to two CEOS for a Real estate/Restaurant enterprise. Managed production, process, and customer-service improvements while building relationships with key building decision-makers.

Decorated Airbnb in central DC

Ensured the company goals were completed.

Performed admin support such as filing taxes.

Coordinated senior execs travel activity.

Organized emails, calendars, and meetings

Amazon January 2020 – January 2024

Associate Richmond.VA 23060

Met customer expectations in a fast-paced environment.

Receiving, managing, and organizing orders

Ensuring that production and shipping schedules are up to date.

Nissan August 2020 – January 2021

Front Desk/Receptionist Richmond, VA 23060

Checked potential customers into a scheduled system to meet with salespeople

Cashier responsibilities such as collecting payments

Organizing files

Handling multi-line phone system

Dealing with customer complaints

Following up with potential customers

Nordstrom April 2018 – April 2019/ October2019- June 2020

Customer Service Representative/Sales Richmond. VA 23060

Trained sales associates on merchandise, register, and customer service

Certified in recognizing trends to successfully promote product

Consistently top salesperson in departments

Display functional expertise by utilizing systems appropriately to assist the customer

Handled customer conflict and resolutions

Swarovski April 2019- October 2019

Keyholder

Arranged marketing posters, assisted associates with cash management, and auditing

Organized shipments of new merchandise

Performed daily inventory checks to alert my associates of known theft

Discovered customer needs to provide a tailored recommendation

Provided end of the day sales and progress to regional manager

Responded to inquiries and located product

Urban Group DMV Corporation

Administrative Assistant

Scheduled and coordinated meetings

Sorted and distributed incoming documents

Prepared reports and memos

Bid management

Maintained CEO’s calendar to ensure no meeting conflicts

Designed company memos and flyers for events

Processed data

Proficient in Software such as Excel, Outlook, Microsoft, Adobe, and Photoshop

Organized and reported real-estate data for CEO

Bachelor of Communications

Old Dominion University September 2023 – Present

Microsoft Office, QuickBooks, Excel, Net Suite, Workday, KSE, SharePoint, Cherwell

Employment Experience

Education & Training

skills

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