Valencia McClellan

*** ********* **

White Plains, NY 10607

914-***-****

SKILLS AND QUALIFICATIONS:

Customer Service Oriented

Exceptional Organizational Skills

Attention to Detail

Excellent Communication and Interpersonal Skills

MS Office Word, Excel, Advantage, Debt Net

Acxiom and Windows

Type 40 wpm

EDUCATION:

2005-2006 Educational Opportunity Center-Westchester Medical Billing and Coding

1985-1989 Lowndes High School Diploma

EXPERIENCE:

2007- Present National Bureau Collection Corp. Client Service Manager

Process client request, entering customer’s information into client profiles within the databases.

Set new accounts; skip tracing and troubleshooting problematic debtors, train incoming collectors.

Prepare files for the reporting to the credit bureaus and handling all incoming mail.

Prepare legal letters for in house attorneys.

Manage client profile and accounts.

Direct contact with President, CEO and IT Director with daily collection activities.

Handle inbound and outbound calls.

Set up dialer system for automated calls daily.

FDCPA training.

2007-2013 Bed Bath and Beyond Customer Service

Assist customers with questions regarding store merchandise

Handle all customer transactions

Create bridal registries

Process customers returns, verified all merchandise being returned

Assist manager with cash office closing

2005-2007 Vision Financial Corp Collections Manager

Managed a collection department of 15 collectors with extensive collection follow up.

Handled all disputes via by telephone or mail, processing payments.

Prepared bi-weekly payroll, motivated collectors to ensure weekly goals and ran weekly status reports on collection activity.

1997-2005 Trans Continental Credit & Collections Collections Manager

Managed a collection department of 12 collectors, handling inbound & outbound calls.

Trained all new and existing employees, prepared weekly payroll and the distribution of incoming mail.

Supervised the entire department handling all disputes.

Extensive follow up on outstanding past due debts collecting over $10,000.00 weekly.

REFERENCES: Available Upon Request

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