CB

CHRISTINA BAILEY

ad4v74@r.postjobfree.com 304-***-**** Ravenswood, WV 26164

Personable and dedicated Customer Service Representative with extensive experience in medical office industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Over 10 years of medical office experience with knowledge of many medical EHR systems. Credit card processing

Microsoft Office Suite

Policy Review

Inbound and Outbound Calling

Payment Collection

Payment handling

Medical terminology knowledge

Call Center Operations

Microsoft Outlook

Quality Control

Complaint Handling

Appointment Setting

Schedule mastery

Office equipment proficiency

High-energy attitude

Problem-solving abilities

Typing proficiency

Administrative Support

Highmark Blue Cross Blue Shield Buffalo,

NY

Customer Service Advocate

10/2023 - 03/2024

Greeted and assisted customers with inquiries regarding products and services.

Provided accurate, valid, and complete information to customers in a timely manner.

Resolved customer complaints via phone, email, mail or social media. Answered questions about claims and denials of claims Took payments for insurance premiums

Give information to members regarding prior authorizations, what the policy covers for certain services

Followed up on customer inquiries not immediately resolved. PARS healthcare Parkersburg, WV

Patient Service Representative

04/2022 - 10/2023

Greeted patients upon arrival and directed them to the appropriate area. Provided customer service by answering patient questions and addressing concerns.

Verified insurance information, collected payments, and scheduled appointments.

Answered incoming calls in a professional manner.

Ensured all necessary paperwork was completed prior to patient visits. Informed patients about payment options, billing policies, and procedures related to their visit or procedure.

Sorted and distributed incoming mail daily.

Summary

Skills

Experience

Inputted patient demographic data into electronic health record system. Scanned documents into electronic health record system as needed. Assisted with scheduling follow-up appointments according to provider availability

Colllected copays and payments for patients account Verified patients' insurance and payment methods during admissions or check-in processes.

Retina Consultants of Charleston

Parkersburg, WV

Patient Service Representative

02/2019 - 04/2022

Greeted patients upon arrival and directed them to the appropriate area. Provided customer service by answering patient questions and addressing concerns.

Verified insurance information, collected payments, and scheduled appointments.

Answered incoming calls in a professional manner.

Processed referrals from primary care physicians to specialists for further treatment or evaluation.

Ensured all necessary paperwork was completed prior to patient visits. Informed patients about payment options, billing policies, and procedures related to their visit or procedure.

Sorted and distributed incoming mail daily.

Inputted patient demographic data into electronic health record system. Scanned documents into electronic health record system as needed. Assisted with scheduling follow-up appointments according to provider availability.

Adhered to HIPAA regulations when handling confidential patient information.

Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Scheduled and confirmed patient appointments with patients and healthcare professionals.

Obtained proper authorization and identification to release confidential medical records.

The Eye MDs Parkersburg, WV

Patient Service Representative

04/2015 - 02/2019

Greeted patients upon arrival and directed them to the appropriate area. Provided customer service by answering patient questions and addressing concerns.

Verified insurance information, collected payments, and scheduled appointments.

Answered incoming calls in a professional manner.

Processed referrals from primary care physicians to specialists for further treatment or evaluation.

Informed patients about payment options, billing policies, and procedures related to their visit or procedure.

Inputted patient demographic data into electronic health record system. Scanned documents into electronic health record system as needed. Performed administrative duties such as filing, faxing, photocopying. Assisted with scheduling follow-up appointments according to provider availability.

Adhered to HIPAA regulations when handling confidential patient information.

Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Scheduled patient appointments and procedures.

Obtained proper authorization and identification to release confidential medical records.

Obtained insurance verification and authorization to submit financial clearance of patient accounts.

Ran credit card batches and balanced deposits on daily basis. Applied HIPAA privacy and security regulations while handling patient information.

Verified demographics and insurance information to register patients in computer system.

Verified patients' insurance and payment methods during admissions or check-in processes.

Mountain State College Parkersburg, WV

Associate of Business Administration in Medical Billing/secretary 06/2016

Parkersburg High School Parkersburg, WV

High School Diploma

06/1998

Education and Training

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