D N

SENIOR BUSINESS ANALYST

DAVID

NOLAN

CONTACT

615-***-****

PROFESSIONAL PROFILE

ad4v6r@r.postjobfree.com

Executive leader with expertise in all facets of business operations, high – level management, and strategic analysis. Over 15 years of advanced experience in diverse leadership positions. Proven track record of success generating measurable wins, directly contributing to an organization’s sustainable goals, and driving cross-functional productivity. Talent for fostering mutually beneficial, personable professional relationships. Efficient organizer, salesman, and engaging leader.

343 Heather Street,

Lake Charles, LA

EXPERIENCE

Senior Business Analyst VertexOne

https://www.linkedin.com/in/david-nolan-3a99a15/

March 2021 – December 2023

A customer-facing role directly working with utility clients to gather and analyze workflow and technical business requirements, identify improvement areas, and propose solutions to enhance business processes and systems.

Analyze and accurately translate client’s business needs into functional design specifications

Spearheaded the role of a customer advocate responsible for providing a higher level of customer service to my clients and prospects, responding to inquiries, and resolving customer complaints in a professional and timely manner.

Developed Test Cases and performed testing on Changes/Enhancements

Support product strategy initiatives to continually seek opportunities to increase customer satisfaction.

EDUCATION

BACHELOR OF SCIENCE

Computer Science

Louisiana State University

1978 – 1982

MASTER S DEGREE

Business Administration

University of Phoenix

2004 –2006

Healthcare Experience

Project Management

Agile Proficiency

Customer Iteraction

Business Intelligence

Project Planning

Resource Management

EXPERTISE

Business Relationship Manager Change Healthcare

Februrary 2019 – March 2021

The customer-facing role was directly responsible for aligning business objectives with services provided by the Robotic Process Automation team to optimize value for the services provided by the healthcare location experience of the managed activity process(s).

Collaborated and communicated directly with Internal healthcare business units within Change Healthcare to define and develop robotic process automation solutions. Oversaw relationship management, requirements gathering, as well as development of automation.

Provided technical expertise in reporting metrics related to RPA automation processes to track net savings progression for the automation of time-consuming manual processes.

Recognized for exceptional ability to mitigate risk, troubleshoot emerging challenges, and generate innovative solutions targeted to optimize business operations.

EXPERIENCE (Continued)

D N

Senior Business Analyst/Consultant Agilify

July 2017 – Feburary 2019

Member of a 5-resource team that managed 8 Office locations to gather the analytics of data points as well as making each office location more efficient by gathering pain points, statistics on walk-in’s vs calls as well as time for each activity. The data capture was used as input to the main Medicaid System being implemented.

Spearheaded the use of agile to manage 8 remote office locations to gather the analytics of data points as well as making each office location more efficient by gathering pain points, statistics on walk-in’s vs calls as well as time for each activity. The data capture was used as input to the main Medicaid System being implemented

Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions

Performed the required research to identify gaps between the business requirements and the current functionality

Made a Presentation to State Medicare/Medicaid leaders on findings to which processes which were identified and improved upon at each of the local state office’s locations

DAVID NOLAN

SENIOR BUSINESS ANALYST

TECHNICAL

Microsoft Office Suite

Windows & iOS platforms

JIRA

MS Project

Oracle/MS SQL Server

PERSONAL

Organization

Analytical

Creativity

Data Antalytics

SKILLS

Sr. Business Analyst / Proj. Manager Consultant Service Source

March 2014 – July 2017

Customer-facing role directly working with large external Hi-Tech companies who employ customizable subscription renewal solutions for Large Hi-Tech companies.

Primary Focus was relationship management, hardware, software, and maintenance agreements.

Excelled as liaison for sales operations, client and data services, and optimization; successfully high-profile clients like Microsoft, Adobe, Google Geo, NetApp Hardware, and Symantec Global.

Managed all aspects of process flows, data documentation, business requirement incorporation, Salesforce, team training, and customer solutions.

Instrumental in essential business, technical, and internal relations operations.

LANGUAGES

English (Native)

Sr. Business Analyst / Tech Analyst Payment America Systems

January 2009 – March 2013

Internal role in which I championed to creation of a Propensity-to-Pay algorithm that would result in increasing medical claims collections from clients like Hospital Corporation of America and Lifepoint Hospitals.

Streamlined technical processes through efficient requirement definition and implementation; including implementation of advanced technology, reporting platforms, and data warehouses; utilized SQL Server 2008 R2/2012, Microsoft Business Intelligence Stack, and Tableau Business Intelligence Platform.

Excelled as Corporate Security Officer, Tech Consultant, and process innovator.

Led major projects and progressive strategy; efficiently saved the company $40k annually, led a million-dollar project ahead of schedule, increased net revenue by 48%, and increased client engagement.

Revitalized company after financial downturn; optimized 40 years of stored data by developing a new data warehouse and strategic reporting portal. Expanded new client engagement to over 15 and significantly enhanced revenue stream, allowing the company to successfully recover.

Consistently demonstrated advanced business savvy and technical expertise. Since this was a small company, we used Agile Methodology here because it made sense to measure progress with offshore and onshore resources being most projects were working on 24 round-the-clock schedules.

INTERESTS

Skiing

Travel

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