ANGELINA TOLLIVER GUZMAN

ad4v6o@r.postjobfree.com 707-***-**** Santa Rosa, CA 95407

Summary

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and

special collection techniques. Quick to build rapport with patients and successful at reducing patients’ anxiety or

discomfort. Bilingual with fluency in english and spanish. Driven and energetic professional with background in

retrieving patient blood and bodily fluids. Expertise in specimen preparation, equipment calibration and venipuncture.

Talented at making patients feel relaxed and cared for. Also Communicative customer service professional motivated to

maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and

sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active

listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing

with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to

holding highest ethical standards and maintaining customer trust.

Skills —— Comte subs ae

© Focused and detail-oriented © English language fluency

© Exceptional time management © Excellent oral and written communication

© Exceptional communicator © Quality assurance controls

© Customer-oriented © Hardworking

© Hospitality background © Decision making skills

© Customer service-focused

Experience ~ ~

Healthcare Services Group Santa Rosa, * Vacuumed floors and dusted furniture to maintain organized, professional

CA appearance.

Housekeeper © Interacted pleasantly with clients and guests when performing daily

06/2021 - Current duties.

© Moved beds, sofas and small furniture to wipe down baseboards and

remove dust and dirt from hard-to-reach areas.

© Removed finger marks and smudges from doors, frames and glass.

partitions to enhance shine,

© Employed deep-cleaning techniques for areas in need of additional

sanitation.

© Emptied wastebaskets and disposed of soiled linens in guest rooms to

reduce spread of germs and enhance freshness.

© Requested maintenance orders to fix non-working equipment and address

room damage.

© Cleaned building floors by sweeping, mopping and scrubbing,

© Maintained and organized cleaning supplies stock.

© Used cleaning chemicals following proper guidelines.

© Complied with regulations regarding hazardous chemicals storage and

disposal, depositing empty containers in appropriate receptacles.

© Completed daily list of rooms to turnover between guests, consistently

meeting deadlines and completing thorough work.

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