Human Resources Case Manager
Resume:
Sandra Williams
******.********.***********@*****.***
GA. 30180
EXPERIENCE
ARC Inc., NY — Qualified Intellectual Disability Professional (QIDP)
April 2022 - PRESENT
●Communicate with diagnostic, professional and developmental training/education staff on behalf of DSP’s, to ensure focused action between units.
●Examine and evaluate primary and collateral information (tracking sheets, goals, progress notes, etc.) from DSP’s, professionals and others to monitor case records in order to check adherence.
●Conduct in-services for current DSP’s, using necessary materials in accordance with Individual Advocacy Group’s policies and procedures.
●Participate in, conduct or attend informational or problem-solving meetings (e.g., IPP, parent meetings, diagnostic, intake/discharge, and Life Plan meetings).
GAP REASON: Returned to school to pursue Master’s Degree
Unique People Services, NY— Resident Manager
APRIL 2019 - DECEMBER 2019
●Executed day-to-day administrative functions relative to company policies and procedures set forth by the Office for People with Developmental Disabilities (OPWDD).
●Worked with Central Office’s Human Resources Department, Fiscal Department, and Operations, Developmental Disabilities’ administrative staff and Facilities Maintenance to ensure staffing, equipment, materials and supplies are appropriate and sufficient to guarantee the therapeutic needs and well-being of the individuals in the residence’s care.
●Oversaw adequate implementation of the Individuals’ Habilitation plans and behavioral services.
●Monitored administrative logbooks and submission of billing documentation.
Governor’s Office of Storm Recovery, NY — Case Manager
MARCH 2018 - FEBRUARY 2019
●Conducted routine investigations consisting of gathering supporting documentation, interviewing external parties, tracking results, and making recommendations to the Director of Investigations.
●Examined and analyzed documents, including but not limited to, program eligibility requirements, financial reports, legal documents, and residential construction/ownership paperwork.
●Prepared closing reports for management; covering investigative details, results and recommended loss, along with recovery/preventative action plans.
●Gathered and reviewed documentation in response to subpoena requests.
●Interacted with law enforcement, district attorney’s offices, and other governmental agencies on the status of joint investigations.
Catholic Charities Queens Community Living Program, NY — Residential Aide
OCTOBER 2008 - FEBRUARY 2018
●Provided direct residential, rehabilitation, recovery, and clinical case management, by meeting clients with psychiatric disorders, during twice-weekly home visits
●Actively participated in weekly supervision, Case Conference and Community Living Program.
●Supervised staff meetings, in addition to training new hires.
●Engaged in on-call duty roster for 24-hour coverage, to assist with crisis intervention.
●Kept accurate records in case files.
EDUCATION
Walden University, MN — Master of Science
Mental Health Counseling, 2023
Brooklyn College, NY — Bachelor of Arts
Psychology, 2005
SKILLS
Microsoft Office Suite:
Word, Excel, PowerPoint
AWARDS Footnote Technology
TRAININGS
Crisis Intervention
Conflict Resolution
Counseling/Dual Diagnosis
CPR
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