CHARU MAHAJAN KHANNA

Email: ad4v62@r.postjobfree.com Location: Plano, TX Mobile: 925-***-**** Visa Status: H1B

LinkedIn: https://www.linkedin.com/in/ch-khanna-scrummaster

Business

Product Management, Minimum Viable Product (MVP), Market Research, Web Applications, Digital Transformation

Software

JIRA, Rally, MS Excel, MS PowerPoint, Tableau, SharePoint, Confluence, Dynamics CRM, Salesforce Cloud, Eloqua, Marketo, Pardot

Design

Design Thinking, User Experience (UX) Design, User Interface (UI) Design, Behavior Driven Development (BDD), storyboards, customer journey maps, Test Driven Development (TDD), Innovation, customer empathy

Technology

SQL, Python, HTML, XML, MS SQL Server, VBA, AWS, API

Strategy

Conflict Resolution, Facilitation, Open Communication, Coaching, Product Strategy, Product Roadmap, Product Vision, KPI, OKRs, ART, Epics, Features, User Stories, Estimation, Acceptance Criteria, Requirements Management, Stakeholder Management, Agile Project Management, UAT, Business Process Improvement, Product Lifecycle, Cross-functional team collaboration, Sprint reviews, Backlog Refinement, Resource Management, Continuous Improvement

Domains

Healthcare, Software, Finance, Research, Banking, Insurance, Retail, Utility, Infra, Healthcare, Cyber Security, K12 Education, Data, and E-commerce

Education and Certifications

●Certified Scrum Master (CSM), SAFe 5 Agilist (SA), Certified Associate in Project Management (PMI-CAPM).

●Masters in Computer Applications, IP University (2008 - 2011), India

●Bachelors of science in Mathematics and Computers, Delhi University (2005 - 2008), India

Introduction

With over 12 years of experience as a Scrum Master and Project Manager across diverse domains, I bring a wealth of expertise to the table. Holding certifications as a Certified Scrum Master, SAFe 5 Agilist, Certified Agile Coach and Certified Associate in Project Management, I am adept at seamlessly blending the roles of Project Manager and Scrum Master/Coach on multiple concurrent projects. My key strengths lie in effectively managing project lifecycles, fostering stakeholder engagement, and ensuring timely delivery within budgetary constraints. As a seasoned professional, I specialize in orchestrating pre-planning meetings to meticulously outline project objectives and execution strategies. My proactive approach extends to diligently monitoring project progress, identifying and mitigating risks promptly, and maintaining transparent communication channels with stakeholders.

Employment History

Evernorth Accountable Care (Cigna): US

SAFe SCRUM MASTER ADVISOR February 2023 — January 2024

Evernorth Accountable Care [ENAC] is a newly launched business unit within Evernorth healthcare (a Cigna brand). As part of the team, I played a critical role in building the business, shaping ENAC’s partnership with Village MD and MD Live and advancing the mission to create new value-based care models and networks that drive value/improved outcomes for patients, providers, and clients. Specifically supported the database implementation, network development, value-based care enablement strategy and implementation, and payer/client relationship management to pave the way for ENAC to achieve its financial and strategic objectives.

●Facilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, maximizing team collaboration and project goal achievement.

●Ensured alignment between strategy, vision, roadmap, and execution by partnering with Product Owners and business partners.

●Orchestrated end-to-end management of the software delivery lifecycle, ensuring seamless processes from development to deployment.

●Played a pivotal role in driving product vision, strategy, and roadmap alignment, collaborating with Product Owners and Managers in workshops to define Minimum Viable Products (MVPs). Held accountability for release planning, sprint planning, and dependency management across multiple teams.

●Coordinated and managed all aspects of release management, including planning, impact assessment, change management, and communication.

●Mentored and coached team members to enhance understanding of Agile/Scrum principles and best practices and increased the Agile Maturity metrics by 5-10% every PI.

●Collaborated with cross-functional teams to deliver high-quality software solutions using Agile methodologies and frameworks.

●Defined and tracked success metrics for products and features, ensuring product adoption and value demonstration based on data. Conducted customer touch-bases to understand needs, communicated the roadmap, and identified new opportunities for product expansion.

●Commitment to ensuring Agile principles are upheld while adapting to the unique challenges and opportunities presented by cloud technologies.

●Drove continuous improvement, increasing team velocity by 20% and advocating Lean thinking.

Smith Micro, US

AGILE PROJECT MANAGER SCRUM MASTER November 2021 — January 2023

A software company that simplifies and enhances the mobile experience providing solutions to some of the leading service providers and cable MSOs around the world. There 3 major products – Safe path, CommSuite and Viewpoint and I worked with the Viewpoint product teams which involved Analytics, DB and QA aspects. Its mission was to bring the devices to life. Real time example being the store mode on the tablet or mobile devices that we see in any retail stores like AT&T or Xfinity.

●Led process improvements by identifying and implementing Scrum tools and practices, ensuring adherence to Agile frameworks. Additionally, mentored and guided team members in agile capabilities, self-organization, and cross-skilling, fostering a culture of continuous learning and excellence.

●Played a pivotal role in maintaining a healthy backlog of work, actively participating in agile ceremonies, supporting the team in resolving impediments, and serving as a crucial link between customers.

●Effectively communicated with leaders across the organization, providing transparency into delivery progress, challenges, and risks.

●Led the creation and implementation of the API roadmap in the role of a Senior Project Manager, working collaboratively with cross-functional teams to align with business objectives and achieve product success.

●Implemented Agile methodologies and frameworks, improving project delivery time by 15% and overall velocity by 20%.

●Collaborated with cross-functional teams to develop a new research project, successfully completing it on time and within budget.

●Ensured Continuous Improvement and worked with the team to increase the Agile Maturity metrics by 5-10% every PI.

Liberty Mutual Insurance, US

SAFe SCRUM MASTER May 2020 — October 2021

The project was to improve its existing business process and upgrade the current Billing centre tool for the business segment of property and casualty insurance. It was done to ease the use by customers to providing them with personalized and convenient services across all touch points for billing. I was involved with Frontend developers and Database teams.

●Adept at facilitating Agile ceremonies, including PI Planning, sprint planning, daily stand-ups, sprint reviews, and retrospectives, to optimize team collaboration and meet project objectives.

●Orchestrated end-to-end management of the software delivery lifecycle, ensuring seamless processes from development to deployment.

●Ability to anticipate and mitigate risks associated with cloud implementations, fostering a proactive risk management culture within the team.

●Spearheaded the development and execution of the roadmap for APIs as a Product Owner collaborating with cross-functional teams to align with business goals and drive product success.

●Collaborated with cross-functional teams to deliver high-quality software solutions, leveraging Agile methodologies and frameworks, leading to a 17% improvement in team performance.

●Proficient in utilising JIRA, Confluence, and Kanban for efficient project planning, tracking, and reporting.

●Coached the team to improve collaboration and self-management, fostering healthy interactions within the team and with external product owners.

●Committed to driving continuous improvement and promoting innovation and collaboration within the organization and helped the teams to increase their Agile Maturity metrics by 10% overtime.

Improwise Inc., US

PROJECT MANAGER SCRUM MASTER December 2018 — March 2020

Piloted this role at a start-up to understand requirements/pain points and providing them solutions that the customer was looking for. I had over 13 people reporting to me for various client base that I was managing using various Project Management tools.

●Facilitated daily stand-up meetings, sprint planning sessions, and retrospectives to ensure clear communication and collaboration between team members, resulting in a 15% reduction in project delivery time. Managed a set of related projects to achieve strategic objectives, defining reporting cadence and types for executive leadership, and ensuring effective communication with project stakeholders, IT executives, and management.

●Resolved team conflicts to ensure project success, resulting in a 25% overall improvement in team efficiency.

●Managed projects using automation tools such as Marketo, Eloqua, HubSpot, Pardot, AEM, Dynamics CRM, and Salesforce. Led three teams concurrently, demonstrating enthusiasm and productivity.

●Ensured that project deliveries met defined quality standards and adhered to best practices for AEM development and implementation. Overseen thorough testing and validation of AEM solutions to ensure functionality, usability, and performance.

●Served as a liaison for Lead Scoring, Nurture programming, drip campaigns, and Marketing Sales Funnels. Created comprehensive documentation for these processes.

●Led Retail, Utility, Infra, Healthcare, Cyber Security, K12 Education, Data, and E-commerce projects (CVS, Lowes, Publix). Incorporated Agile values into project management, developed detailed proposals and marketing project plans using UML and Microsoft Visio, incorporating risk management, resource allocation, and timeline tracking, and maintained client relationships.

Whole Food Market, US

SAFe SCRUM MASTER April 2017 – November 2018

The project covered an Order Management System (E-Commerce App) that was part of the supply chain and Warehouse Inventory System which planed, implemented and controlled the efficient, effective forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption in order to meet customers' requirements. I was involved with the Database and QA teams.

●Developed and managed team metrics, including velocity and burn-down charts, to track progress and pinpoint areas for enhancement and ensured the increase in Agile Maturity metrics by 5-10% every PI.

●Successfully coached Agile teams in the adoption of the SAFe Agile framework, achieving a 30% increase in productivity and a 20% decrease in defects. Implemented DevOps practices, collaborating with stakeholders to align business goals and maximize value delivery.

●Utilized AEM and Microsoft Dynamics for website management and lead handling.

●Used Agile practices like XP, Crystal alongside of Scrum.

●Demonstrated ability as an RTE in a high-pressure environment, overseeing project escalation, managing risks, and ensuring value delivery and improvement.

●Devised and executed a Scrum methodology, resulting in a 20% increase in productivity within the development team.

●Resolved impediments and conflicts, enabling the team to maintain focus on delivering value to the customer.

●Tracked and monitored project progress to ensure adherence to deadlines, proactively addressing risks and issues. Fostered lean thinking to streamline processes effectively.

Blackrock Financial Services LLC, India

PRODUCT MARKETING MANAGER July 2016 — November 2016

Piloted the Product marketing team in the Gurgaon office for Marketing Communications and served as a liaison for the following -

●Laid the foundation for implementing Complex Campaign Management techniques such as drip campaigns and behavioural trigger campaigns, utilizing product backlogs and user stories.

●Achieved a 15% increase in team efficiency.

●Spearheaded the development of Email Performance Dashboards to highlight the most effective cadences, subjects, and CTAs.

●Conducted post-email analysis and provided recommendations to improve open rates, click-through rates, and decrease bounce-back and unsubscribe rates. Implemented Lead Scoring and Lead nurturing strategies.

●Conducted an Eloqua integration audit with the marketing database and established various business rules, including CASL implementation and data cleansing using Contact Washing Machine.

●Utilized Adobe Experience Manager (AEM) for website maintenance and page creation. Created flow diagrams using tools such as Microsoft Visio and Unified Modelling Language (UML) to map the flow.

●Developed a comprehensive project plan outlining key tasks and milestones for a major consulting project, ensuring successful completion on time and within budget.

CEB now Gartner, India

DEMAND GENERATION PROJECT MANAGER April 2012 — June 2016

Piloted the position of Marketing Operations as a Demand Generation Associate and was promoted twice within a year because of excellent performance. Built a team not only of the division I was hired for but also for various sub divisions within the organization. Piloted the Marketing Operations role as a Demand Generation Associate, earning two promotions within a year for outstanding performance.

●Excelled in creating hands-on content for emails, segments, and scheduling, resulting in a 35% improvement in email effectiveness over time.

●Worked autonomously, demonstrating a significant level of initiative and independent judgment in supervising project activities. Effectively established and upheld the reporting schedule to communicate progress and overall project health to executive leadership, earning a reputation for proficient communication and leadership within the organization.

●Identified opportunities to enhance information capture, data hygiene, segmentation, and targeting capabilities by leveraging Salesforce functionality. Utilized Adobe Experience Manager (AEM) for website maintenance.

●Strong understanding of AEM architecture, components, and workflows, coupled with excellent leadership, communication, and interpersonal skills. Demonstrated ability to manage complex projects with multiple stakeholders and competing priorities.

●Identified new reports, dashboards, and processes to drive web traffic and effectively communicate project status and support needs to stakeholders.

●Generated reports and dashboards on email performance, identifying improvement opportunities based on performance metrics.

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