Professional summary

Management professional with over 11 years of experience, excelling in roles that demand exceptional customer service, sales acumen, and team leadership. Proven track record in retail management and sales, with a keen ability to enhance customer satisfaction and retention through meticulous service and effective problem-solving. Adept at training and mentoring staff towards achieving sales targets and operational efficiency, ready to leverage skills in a dynamic management position to drive business success. Employment history

POOL DOCTOR Retail Pool Associate Cape Coral, FL Nov 2022 - Present

Managed daily pool water analysis, ensuring optimal chemical balance Maintained strict cleanliness and organization of front desk and entry areas Provided superior customer service, adeptly handling payments and inquiries Efficiently managed pool chemical levels, guaranteeing water quality and safety Accurately processed transactions, maintaining meticulous financial records Provide exceptional customer service, answering queries and resolving issues with a positive attitude. Analyze water samples to recommend precise chemical adjustments, enhancing pool conditions. Implement routine cleanliness protocols for communal areas, contributing to a welcoming environment. Spearheaded a water testing protocol, boosting pool safety and customer satisfaction. Led a team effort to maintain pristine pool conditions, resulting in a 30% increase in customer retention. Trained new staff on customer service excellence, fostering a team-oriented environment. Trulieve Dispensary Associate Punta Gorda, FL

Oct 2020 - Nov 2022

Ensured patient eligibility for medical cannabis via Florida MMUR Provided comprehensive cannabis consultation

Advised on suitable cannabis-based medication

Maintained up-to-date knowledge on medical cannabis Boosted patient satisfaction through personalized service Exceeded patient education goals by streamlining cannabis product selection. Ensured all patients met Florida MMUR criteria, enhancing compliance. Aided patients in understanding medical cannabis benefits, boosting satisfaction. Introduced a patient-centric approach to improve service quality. Streamlined patient ID verification, optimizing operational efficiency. Enhanced patient service by implementing a streamlined cannabis product selection process. Margarita Lugo

Management

211 Park Ave, Unit 13, LaBelle, FL 33935

+863*******

ad4v5q@r.postjobfree.com

Employment history

K & B Kwik Stop Overnight Cashier Fort Myers, FL Jan 2017 - Oct 2020

Managed overnight operations at K & B Kwik Stop

Ensured compliance with company's cash handling and security policies Verified and accepted shipments aligning with manifests Submitted business orders based on supply and demand Efficiently managed overnight operations, ensuring timely store opening with zero discrepancies. Rigorously verified shipments against manifests, maintaining accurate inventory levels. Implemented streamlined processes for product orders, optimizing stock levels and reducing waste. Upheld high standards of customer service and team collaboration during overnight shifts. Analyzed supply-demand dynamics to make informed ordering decisions, enhancing product availability. Boosted store efficiency by refining order processes, ensuring optimal stock levels. Preferred Media Source Inc Magazine Telemarketer Fort Myers, FL May 2017

Conducted persuasive cold calls to potential customers, promoting magazine subscriptions Handled incoming calls, addressing customer queries and concerns Utilized scripts to accurately communicate product features and benefits Boosted sales through strategic cold-calling, leading to a significant increase in magazine subscriptions. Evaluated customer feedback to refine sales scripts, enhancing product appeal and customer satisfaction. Maintained high accuracy in payment processing, ensuring secure and efficient transactions. Provided comprehensive product knowledge, aiding customers in making informed choices. Implemented new sales tactics based on market analysis, leading to improved customer outreach. Drove magazine subscription growth through innovative sales strategies and meticulous market analysis. McDonald's Crew Member LaBelle, FL

Jun 2013 - Apr 2017

Managed cash register operations with precision

Efficiently handled drive-thru orders

Prepared menu items adhering to quality standards

Maintained cleanliness of the restaurant

Delivered exceptional customer service

Enhanced customer satisfaction by efficiently managing orders and maintaining cleanliness, contributing to repeat business.

Adhered to strict food safety procedures, ensuring a hygienic environment and high-quality meals for patrons. Supported team members during peak hours, ensuring seamless service and operational excellence. Implemented a system for quicker drive-thru service, reducing wait time and improving customer feedback. Excelled in a fast-paced environment, eagerly taking on additional responsibilities to ensure restaurant success. Pioneered a feedback loop for customer comments, enhancing menu appeal and service quality. Education

High school diploma Labelle High School LaBelle, FL Aug 2009 - May 2012

Skills

Telemarketing (Expert) Cold Calling (Expert)

Outbound Sales (Expert) Store Management Experience (Experienced) Food Preparation (Experienced) Upselling (Expert)

Inside Sales (Expert) Sales Management (Expert)

Sales (Expert) Cleaning Experience (Expert)

Retail Sales (Expert) Merchandising (Expert)

Cashiering (Expert) Customer Service (Expert)

Retail Management (Experienced) Cash Handling (Expert) Management (Experienced) Customer Queries

Pool Water Analysis Front Desk Organization

Financial Records Team Training

Water Quality Management

Languages

Spanish