Muohammad Saliem

Fairfax, Virginia, *****, United States

US Citizen

540-***-****

ad4v53@r.postjobfree.com

PROFESSIONAL SUMMARY

8+ years of experience in Salesforce.com CRM platform involving in Development, Administration, deployment, Configuration of Partner portal, Customer portal and classic to lightning migration, lightning web component, lightning design system and lightning data services.

Participated in all Phases of Software Development Life Cycle (SDLC) and Agile methodologies with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.

Worked with various CRM applications like Force.com, Sales Cloud, and Service Cloud, Financial cloud and Experience /Community Cloud.

Experience in designing and developing Customer Community Portal using Customer Service Template.

Strong Salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Controller Classes, Visualforce Pages and integrating with external source by developing SOAP, REST web services.

Created various Lightning web components and components to provide better and more interactive interfaces to end users, which help in sales enhancements.

Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.

Having good knowledge on sharing rules, Org wide settings, object level security, field level security, record level security and user access privileges.

Experience in working with Salesforce.com sandbox and production environments.

Good at administrative tasks such as setting up audit trail, Big Object, field history tracking, creating email templates and list views.

Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, assignment rules for Leads and Cases.

Implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, Screen Flow, Workflow rules and Approval Processes for automated alerts, field updates and email generation.

Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Community Cloud.

Worked on Data migration and updates through the tool App Exchange Data Loader in Salesforce.com.

Developed Visualforce pages, Standard controller, Custom controller, Controller extensions, Apex classes, triggers and test methods for different functional needs and implemented the business logic based on the requirements.

Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.

Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.

Experienced in Deployment from Sandbox to Production using Deployment tools like Force.com IDE and Change Sets.

Prepared Unit Test cases using Apex Test Classes and to fulfill the 85% of Test case coverage for the development in the Salesforce.

Experienced in providing functional and technical support to peer Team members.

Areas of Expertise

Object Modeling

Business Process

Required Gathering

Reequipment Solutioning

Sales Cloud

Service Cloud

Community Cloud

Health Cloud

Financial Services

SDLC

Agile

Apex Programming

Trigger

VisualForce

Schedule Job

Restful Webservice

SOQL, SOSL

Lightning Process Builder

Workflow Rule

Flow

Approval Process

Salesforce Security

Lightning Web Component

Aura Component

Lightning Data Service

SLDS

Event

JavaScript

Attributes

CSS

Change Data Capture

PROFESSIONAL EXPERIENCE:

Department of Defense, Remote March 2022 – Present

Salesforce Developer

Design and developed Community Portal to allow user to self register with DoMerb portal and begin with the application process.

Worked on various design prototypes with pro/cons and excepted time frame before writing the code.

Develop lightning web component (LWC) screen and embedded in custom flow screen to allow user to fill AD/CVD Petition.

Created various set of questionnaires in the flow screen for industry users to determine whether healthcare benefits required to DOD employees

Configure Change Data Capture (CDC) to make the async update on the application record.

Implemented Flow that utilizes invocable APEX methods and variables for cross-object actions.

Extensively used Apex coding concepts to deliver self-contained and robust code segments without

Dependency on existing workflows and validation rules.

Consumed MuleSoft API to get the data from DOMerb external system.

Created Utility classes and methods provide centralized solutions for caching reference data to save

on SOQL calls.

Developed Lightning apps using Lightning Components and made them compatible with salesforce1

mobile app.

Used LexisNexis FraudPoint solutions detects fraudulent applications by using advanced analytics

That leverage comprehensive and dynamic identity and digital intelligence.

Developed the schedule apex to transfer all the submitted application once LexisNexis set the

Fraudulent score on each application.

Used Nebula Logger in Debugging apex class using with various log levels.

Nissan Financial Services, Plano TX August 2019 – March 2022

Salesforce Developer

Responsibilities:

Involving in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.

Designed Custom UI to support registration and login page for the external users.

Configured and updated standard Just-in-Time provisioning for SAML Single Sign On for external users.

Configure Salesforce Digital channel (Live Agent) with Salesforce Call Center application and setup F&Q, Knowledge/Articles for external and internal users.

Integrated the API and Web Services for extracting the data from Biztalk systems to display/store in Salesforce using the REST services.

Worked on pub sub modules to communicate between two independent LWC component along with API decorators.

Worked on LWC LDS using wire service to fetch data from server side and performed CURD operation

Implemented Screen Flow that utilizes invocable APEX methods and variables for cross-object actions.

Integrated the API and Web Services for extracting the data from Biztalk systems to display/store in Salesforce using the REST services.

Automate the Loan record creation process based on Complex business rule of NFS and Lender.

Extensively used Apex coding concepts to deliver self-contained & robust code segments without dependency on existing work flows and validation rules.

Used lightning web component (LWC) to display questioners section based to subsequent answer to question on the loan period page.

Created Lightning email templates, Mail Merges, and also automated Email Process to send installation instructions to new and existing customers

Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.

Defined, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, actions, Page layouts, search layouts, Visual Workflows (flows), and Visual Force Pages to suit to the needs of the application.

Used Bitbucket and GIT for code version control and pushed changes by working on different branches to deliver high quality code on time.

Participate and Meet the Business Users for Requirement Clarification and prepare technical design Documents.

Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration, and deployment of application to force.com platform.

Created Test methods to make sure the code coverage of apex class and triggers is above 90%

Environment:

Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Sales force Lightning, Workflow & Approvals, Share point, Email Services, Scrum methodology, Security Controls, Sandbox data loading, Eclipse IDE.

PRA Health Sciences, Raleigh, NC August 2018– August 2019

Salesforce Developer

Responsibilities:

Worked as Salesforce Developer and performed configuration, customization, and Integration activities for various salesforce applications.

Involved in project governance to effectively manage the process within the timelines set by the client. Performed admin activities time to time basis to resolve production daily tickets.

Worked on various design prototypes with pros / cons and expected time frame before writing code.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Extensively used Apex coding concepts to deliver self-contained & robust code segments without dependency on existing workflows and validation rules.

Create custom apex trigger for various validation around Closure of work order with open line items and renewal deadline.

Created reusable Lightning component for lookup fields and invoked this component in various custom edit form component and utilize 'Component Event' to listen the event from parent components.

Rigorous testing methodologies including manual testing (Single/bulk insertion), system testing (unit test/ functional test / regression test / bulk test) to break the code for all possible scenarios were employed.

Collaborated various users and solved their issues based on business needs by strong communities.

Performed end to end implementations in Sales Cloud and worked with Eloqua to automate the Marketing process.

Integrated Salesforce to Eloqua for managing marketing campaign activities.

Handled Data Management, Activity Logging and Campaign Tracking in Eloqua.

Created various responsive Lightning page for external user using Lightning design system as well as standard components.

Created Lightning Component for Proof of Concept to show the new lightning look and feel along with the functionality.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Used Email to Case, Web to Case features and created a community where the customers can create, update, and manage their cases.

Used Spinners in custom pages whenever page is updating any records for showing progress. Created many lightning action buttons using Aura Components.

Horace Mann Insurance, Springfield, IL January 2016 – August 2018

Salesforce Developer/Admin

Involved in CRM processes like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

Developed User Interface using the CSS, HTML tags, Visual Force Components and used JavaScript for front-end validation.

Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts to suit to the needs of the application.

Experience in working on different deployment tools including Change sets, Eclipse.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Used the Sandbox for testing and migrated the code to the deployment instance after testing.

Knowledge in AppExchange Applications for integrating with third party applications.

Integrated Apex with External services by making callouts that used SOAP and WSDL.

Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, and Exception statements to invoke Apex triggers

Managed Data Categories as a part of Salesforce Knowledge Base.

Managed Cases, Communities as a part of Salesforce Service Cloud.

Developed and deployed workflows and approval processes for opportunities and products/ assets.

Performed Mass delete/transfer records using Data Management.

Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Environment: Salesforce, Web Services, AJAX, JavaScript, CSS, HTML, Oracle Database, Agile), Pages, Data Loader, HTML, Java, Java Script, CSS, Custom Objects, Custom Tabs, Email Services, Components and controller, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Education:

Business Administration from Stratford University, Virginia 2015

Professional Certification:

Certified Salesforce Developer Platform 1

Certified Salesforce Administrator

Certified Salesforce Platform App Builder

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