ALLEN ALBERT

WORK EXPERIENCE

SKILL SET

PORTFOLIO

https://public.tableau.com/app/

profile/allen.albert.alejo

https://www.datacamp.com/por

tfolio/alejoallen90

W. ALEJO

Microsoft Excel 75%

Google Sheets 70%

SQL 65%

Power BI 60%

Tableau 50%

EDUCATION

Data Analysis in SQL, Tableau, Power BI

2023 - Present

DataCamp Courses

BS Industrial Engineering

2013-2018

University of Asia and the Pacific

Senior Customer Success Officer

Philippine Digital Asset Exchange Sept 2021 - Aug 2023

Increased the team’s productivity and overall First Response time by answering an average of 30-50 chats and emails per day

Achieved a team average QA score of 98% by

monitoring the response time, quality, and customer satisfaction surveys and provided strategies to improve the overall performance

Generated weekly reports showing the top issues,

number of cases per issue, resolution time and possible solutions to the top management

Business Development Officer

Creating Info, Lead July 2019 - September 2021

BD Lead responsible for negotiating deals and boosting company revenue by more than P1M during the

pandemic.

Analyzed the supply chain operations of our clients such as purchasing, inventory, sales and deliveries and recommended solutions that our products can offer. Maintained relationships with key contacts and grew client portfolio by 30% that generated to multiple project opportunities.

Sales and Operations Analyst (Project Based)

Aqua 2000 Inc. September 2023 - Present

Developed a daily sales sheet and monthly dashboard via Google Sheets to track daily sales, the number of containers, gallons, and the customer base

Increased the monthly sales by 15% by creating

marketing campaigns based on the data from the daily sales

Curated promos and strategies by analyzing the

average sales per day, average customer consumption and average orders per customer using Tableau

CERTIFICATIONS

Data Camp 2023 - 2025

Data Analyst Associate Certification

Data Camp 2024 - 2026

SQL Associate Certification

ad4v3l@r.postjobfree.com

808-***-****

440 Lewers Street #403A,

Honolulu, HI, 96815

EXPERTISE

Data Analysis

Data Visualization

Customer Support

Account Management

Contact this candidate