Customer Service Business Operations

Meetal Sutariya

T: +1-587-***-**** E-mail: **************@*****.***

ADMINISTRATIVE ASSISTANCE OPERATIONS MANAGEMENT DATA MANAGEMENT REPORTING RECEPTIONIST

Results-oriented specialist with successful experience in Office Management, Correspondence Management, Business Operations, Administration, and Customer Service. With a comprehensive understanding of all aspects of administrative tasks and business operations, able to perform effective service, supporting the utilization of industry best practices as well as demonstrating outstanding work integrity and results. Executed strong team-player attributes,

Including adapting to changing work priorities to maintain a healthy and friendly environment as well as proper communication with diverse groups. Confident and efficient in a fast-paced multitasking environment.

CORE SKILLS AND COMPETENCIES

Office Management Business Operations Leadership and Team Management Customer Service Inventory and Procurement Relationship Management Documentation Budgeting Accounting Reporting Time and Task Management Communication Organization Negotiation Multitasking Scheduling Event Organization Critical Thinking Creativity Problem Solving Decision Making

PROFESSIONAL EXPERIENCE

Service desk in 5GBIT Consulting Inc September’21 – January’24

Responsibilities

Established strong business relationships with colleagues to ensure smooth collaboration.

Greeted and communicated with clients in a professional and friendly manner.

Maintained accurate messages and delivered them to appropriate staff.

Take appropriate action and respond to internal and external customer inquiries.

Performed a variety of general clerical tasks, including handling all cash and credit payments.

Maintaining files and records.

Maintained office environment.

Performed regular daily office duties.

Provide excellent customer service to clients and visitors.

Document Clerk in Allan’s automotive Edmonton September’17 – November’21

Responsibilities

Received phone calls, determined the nature of the calls, and directed callers to the appropriate department.

Effectively collected and distributed typing memos, reports, and other correspondence.

Took detailed messages for a person called upon, including name, time of call, and nature of business.

Learned to be extremely productive in a high-volume and high-stress environment.

Performed other office tasks as needed.

Greet people and direct them to contacts or service areas

Provide basic information to clients and the public

Document Clerk in McCoy Global Edmonton, Canada January’14 – July’17

Responsibilities

Greeted numerous visitors, including VIPs, vendors, and interview candidates.

Opened and properly distributed incoming mail.

Answer telephone and relay telephone calls and messages.

Compiled company information and related material and distributed it to candidates.

Completed data entry, tracked resumes, and maintained the applicant tracking system.

Processed client rebate reconciliation, reporting, and check requests.

Performed regular daily office duties.

Maintained office environment.

Provide excellent customer service to clients and visitors.

EDUCATION

UNIVERSITY, SNDT Mahila College India

Bachelor of Commerce 2002

REFERENCES AVAILABLE UPON REQUEST

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