Bachelor in Psychology, Certificate in HRM

Lauren Mazzacone

412-***-**** ******.*********@*****.*** https://www.linkedin.com/in/lauren-mazzacone/ Education

Ohio University, College of Arts and Sciences Athens, OH May 2024 Bachelor of Science

Major: Psychology

Certificate: Human Resource Management

Experience

Pittsburgh Steeler’s Pro Shop Bethel Park, PA October 2016 - May 2020 Sales Assoicate

• Handled customer service

• Greeted customers

• Reviewed and completed inventory

• Cleaned and organized sales floor

Dick’s Sporting Goods Bethel Park, PA June 2020 – July 2020 Retail Sales Associate

• Gained and achieved expert-level communication skills when addressing customer

• Ensured the store was always well kept and clean

• Earned the skills of both opening and closing a retail business Nothing Bundt Cakes Upper St. Clair, PA June 2021 - June 2023 General Service Representative

• Completed customer orders

• Greeted customers and attended their needs

• Closed and opened registers during open and closing shifts

• Drove company vehicle

Hand and Stone Massage and Facial Spa Upper St. Clair, PA June 2023 – Current Spa Associate and Receptionist

• Maintain the office and keep all equipment in check

• Answer phone calls and schedule appointments

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• Serve visitors by welcoming, directing them, and offering products

• Give in depth explanation of services, products, and memberships

• Sell memberships

• Used the CRM software, Zenoti

Organizations

DECA Bethel Park, PA September 2016 – June 2019

Member

• Advanced to states both years competing in the DECA organization

• Learned how to work independently and in group settings solving different business prompts

• Developed public speaking skills

WPA Panhellenic Delegate Athens, OH January 2023 – January 2024 Member of Delta Zeta Sorority

• Attended bi-weekly council meetings

• Cast chapter’s vote on all business matters

• Report to the Panhellenic council on current centos the Delta Zeta chapter

• Present Panhellenic updated business at Delta Zeta weekly chapter events Skills & Abilities

· Excellent interpersonal and communication skills

· Proficient with CRM software

· Creative and attentive to detail

· Critical-thinking abilities

· Microsoft Excel

· Leadership and delegation skills

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