Tiara Ziegler

***** ******* ******, *******, ** *8227 • Home: 313-***-**** • Cell: 810-***-****

• ad4v2g@r.postjobfree.com

Professional Summary

Enthusiastic, outgoing, and highly ambitious with a background in customer service, sales, marketing, sitting and standing for long periods of time.

Skills

●Customer service

● Multi-tasking strength

●Retail sales

●Computer skills; typing (35 wpm), Microsoft word, doc, and slide show

●Professional demeanor

●Cashiering

●High energy

●Stocking

●Motivated team player

●Shipment processing

●Order processing

●E-commerce

Work History

Customer Service Representative (Tech, Call Center), 9/17/18 -12/14/2020

Company: Concentrix- Southfield and Farmington Hills, MI

●Client: Apple Products - 9/17/18-12/10/18

●Take inbound calls

●Assist customers in technical and non technical issues involving client products

●Log customers’ issue in a case note

●Resolve customer issues by researching issues, using search engines and many other resources

●Email customer articles involving/explaining customers issue and resolution

●Setting up repairs

●Client: Consumers Energy - 12/11/18-8/24/2019

●Outbound and inbound calls

●Give customers’ total balances, including past due amounts, on gas or electric bill

●Place holds on account as needed

●Process payments or transfer customers to make payments on bill

●Offer payment plans and give numbers for financial assistance to customers if needed

●Make reconnection and work orders

●Sign customers up to receive text message or email alerts regarding current bill and past due amounts on account

●Report power outages and give estimated restoration times

●Client: Fiat Chrysler Automobiles: Recall Outreach- 9/1/2019- 12/14/2020

●Inbound and outbound calls

●Inform customers of all recalls on their vehicles

●Explain dangers of recall

●Advise and persuade customers to set appointment to get recall fixed

●Assist customers in setting recall appointment

Customer Service Representative (Tech, Call Center), 2/22/21-8/23/21

Company: DTE Energy- Detroit, MI (Remote)

●Outbound and inbound calls

●Give customers’ total balances, including past due amounts, on gas or electric bill

●Place holds on account as needed

●Process payments or transfer customers to make payments on bill

●Offer payment plans and give numbers for financial assistance to customers if needed

●Make reconnection and work orders

●Sign customers up to receive text message or email alerts regarding current bill and past due amounts on account

●Report power outages and give estimated restoration times

Order Processor/Customer Service Representative (Tech, Call Center), 8/30/21- 3/31/23

Company: Alphabroder- Pennsylvania (Remote)

●Assist customers with making bulk or sample orders for their clothing businesses

●Process payments using online website or through company system

●Recommend specific products for customers needs such as color, material, symbols, or weight

●Track shipments/orders

●File claims

●Send replacement items

●Process returns

Benefits Outreach/ Intake Specialist (Tech, Call Center) – 4/17/23- Current

Company: Robert Half- Client: Centria Healthcare- Farmington Hills, MI

Outbound calls

Inform customers of upcoming redetermination dates on Medicaid Healthcare Coverage

Edit customers accounts based on interaction

Refer to Excel sheets for outreach list

Use knowledge base search engine

Conduct intake interviews for families interested in receiving services

Advise family of processes of getting services and waiting list time frames

Education

Associates Degree: General Studies, 2016-17

Jackson College - Jackson, MI

Associates Degree: General Studies, 2017-17

Oakland Community College - Southfield Campus - Southfield, MI

Associates Degree: General Studies, 2018-18

Oakland Community College - Southfield Campus - Southfield, MI

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