Customer Service Representative
Resume:
Hannah Troupe
Decatur, AL *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Welder
YKTA - Madison, AL
August 2021 to Present
MIG weld, Production, Assembly
Nurse Assistant
Limestone Health and Rehabilitation Facility - Athens, AL April 2019 to Present
Assisting with baths, feeding residents, toileting, charting activities, assisting with dressing & getting residents up. Giving meds
Assembler/Production
Mazda Toyota Manufacturing, U.S.A. - Madison, AL
August 2022 to September 2023
Repetitive motion
• Work with small components for installation on vehicles
• Contribute to a diverse team, working toward a common goal
• Adjust to changing needs in a fast-paced environment
• Problem solve and continuously improve safety, quality, and productivity
• Perform equipment troubleshooting and preventative maintenance activities
• assembling axle
• good communicatuin skills
• 1 week of hands on training
Sales Customer service representative/ call center AT&T - Huntsville, AL
June 2019 to October 2019
• Assisted customers with a warm and professional attitude
• Interacted with customers through live chat
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Assisted with technical support duties
• Handled billing issues and order inquiries
• Ran credit checks on customers
• upgrades phones & tv bundle packages
• Made phone sales daily
• created new accounts for customers
• Sat and troubleshooted cable & internet problems with customers
• Performed data entry for shipments, customer information, and orders
• Managed customer accounts
• Processed orders, exchanges, refunds, and customer transactions Assembly Line Worker
GE - Decatur, AL
January 2017 to March 2019
Assembly
Stocker/Customer Service
Walmart - Madison, AL
June 2018 to August 2018
Stocker in Hba, cosmetics & Groceries. I also picked & binned different departments. Back room stocking, making sure that everything is placed neatly and in the right spot. I also made price changes for different products.
Customer Service Representative
Alorica - Huntsville, AL
August 2015 to February 2018
: Perform all administrative and customer service duties such as answering high-volume multi-phone line, entering patient information concerning medications, outbound/inbound calls, checking information for accuracy in the database. My responsibilities also required me to comply with state and federal laws concerning patient privacy information. Provide daily reports concerning quality of calls and patient feedback. Performing routine quality control calls to patients and problem solving issues with clients. I also dealt with insurance verification, and prior authorizations from doctors Receptionist
Psychiatric outreach - Decatur, AL
May 2017 to October 2017
: Perform all administrative and customer service duties such as answering high-volume multi-phone line, entering patient information concerning medications, outbound/inbound calls, checking information for accuracy in the database. My responsibilities also required me to comply with state and federal laws concerning patient privacy and patient insurance . Insurance verification, printing prescriptions. Finding discounts for insurance. Faxing & writing prescriptions. Making doctors appointments..Dealing with high call volume . Multi tasking from phone calls to faxes. Checking patients in and out, checking vital signs. And making sure patients profile is up to date and copays Assembly Line Worker
Magneti Marelli Automotive Lighting - Pulaski, TN
October 2015 to December 2016
Caregiver
K&D Group Home - Decatur, IL
January 2015 to April 2016
My positions as a care giver was making food for the Clients, being able to give out medication at the time they were supposed to be given . I also took the clients out everyday for daily activities Shoe Sales Associate
Kohl's - Decatur, AL
July 2015 to September 2015
my job duties were stocking shoes, doing price changes, making sure the shoe floor stay cleaned. Ordering shoes for customers who wanted shoes that we no longer had and stock. And I was also over men’s active, and my duties were just watching over the department no making sure thy everything was neat and righty.
Server/Hostess
Greenbriar - Madison, AL
February 2012 to January 2014
I was a server some days, so I served drinks, brought a food, waited the tables and bussed tables . I also worked host some nights so I had to make sure the table were clean before I could seat our guest and make sure there were enough tables
Education
High School Graduate
Tanner High School
High school diploma or GED
Skills
• Typing, Data Entry, Database Management, Customer Services, Call-Center, Administrative, Microsoft Word Suite, Excel, PowerPoint, Inventory Control, Shipping, Database Management (2 years)
• Customer Service
• CSR
• Customer Care
• Customer Support
• CNA
• Home Health
• HHA
• Clerical (4 years)
• Receptionist (1 year)
• Production (3 years)
• Assembly (1 year)
• Medical Office Experience (2 years)
• Data Entry (2 years)
• Receptionist (2 years)
• Caregiving (5 years)
• Customer Service Representative (6 years)
• Behavioral Health (5 years)
• Restaurant Experience (8 years)
• Insurance Verification
• Vital Signs
• Live Chat
• Medical Receptionist (2 years)
• Medical Billing (2 years)
• Call Center
• Data collection
• HIPAA
• Medical Terminology
• ICD-10
• Patient Care
• Medical Records
• EMR Systems
• Medical Coding
• Quality Assurance
• Childcare
• Documentation review
• Medical scheduling
• Filing
• Analysis skills
• Windows
• Manufacturing
• CPT Coding
• ICD-9
• Technical Support
• Medical records (5 years)
• Precision measuring instruments (1 year)
• Assembly (4 years)
• Manufacturing (4 years)
• ICD Coding
• Customer service
• Pallet jack
• Google Docs
• Phone Etiquette
• Anatomy Knowledge
• Computer Operation
• Heavy lifting
• Assembly
• Customer service
• Production planning
• Manufacturing
• Inside sales
• Quality control
• Front desk
• Operating systems
• iOS
• Windows
• Data collection
• Sales
• Direct sales
• Live chat
• Google Docs
• Typing
• Technical support
• Continuous improvement
• Mac OS
Certifications and Licenses
Adult and Pediatric First Aid/CPR/AED
June 2019 to June 2020
First Aid
June 2016 to June 2018
CPR/First Aid
CPR
Assessments
Warehouse safety — Proficient
October 2023
Using safe practices in a warehouse setting
Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
August 2023
Level of motivation and discipline applied toward work Full results: Proficient
Bartending — Proficient
November 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical receptionist skills — Proficient
November 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Verbal communication — Proficient
October 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales skills — Proficient
October 2023
Influencing and negotiating with customers
Full results: Proficient
Protecting patient privacy — Proficient
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Protecting patient privacy — Proficient
October 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient November 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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