Jasmine M. Edwards

Email: ad4v1h@r.postjobfree.com

817-***-**** Cypress, TX 77433

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

SKILLS

Account Management

CRM Software

Building Rapport

Proficient Microsoft Office Knowledge

Customer Relationship Management

WORK EXPERIENCE

Conduent, Remote January 2023- January 2024

Transaction Specialist

Assisted customers with navigating bank systems, completing transactions, and opening or closing accounts.

Processed various transactions with accuracy and according to bank standards and legal requirements.

Addressed customer inquiries, requests, and complaints with courtesy and professionalism.

Monitored transactions for compliance with regulations and identified supervisor of discrepancies.

Anthology, Remote June 2019 – September 2023

Live Chat Customer Service Advisor

Processed authorizations for Federal Pell Grant payments through an electronic data exchange with the Department of Education.

Assisted students with financial aid guidance and processed their financial assistance files in compliance with state and federal laws.

Examined student records to determine whether they showed satisfactory academic progress.

Mastered a number of intricate government databases created and kept up student records in compliance with FERPA regulations and student documents that were tracked.

Tom Thumb, Fort Worth, TX July 2018 – May 2019

Customer Service Representative, Courtesy Clerk

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

EDUCATION

Prairie View A&M University, Prairie View, TX August 2019- May 2023

Bachelor of Business Administration (BBA)

Major Management

Courses completed: Principles of Marketing, Management, Finance, Microeconomics, and Macroeconomics, Fundamentals of MIS, Legal Environment of Business, Managerial and Financial Accounting, Leadership and Ethics, Business Statistics, Finite Mathematics.

Prairie View A&M University, Prairie View, TX Present

Master of General Business Administration (MBA)

COMMUNITY ACTIVITIES & ACHIEVEMENTS

Participated in a variety of Salvation Army community activities.

VIRTUAL SEMINAR- ONLINE TEAM EXPERIENCE

Edwards, J, Akenzua, E, Anderson, A, Bennett, A, Brooks, D, Cannon, M, Davis, T, & Esparza, E, (Fall 2023). Virtual Seminar: Developing Pricing Strategies and Programs. Participated as Class Lead Team, in partial completion of graduate course Marketing Management Online, Prairie View A&M University. Faculty Moderator: Dr. K. Joonas, Associate Professor of Marketing.

Edwards, J, Akenzua, E, Anderson, A, Bennett, A, Brooks, D, Cannon, M, Davis, T, & Esparza, E, (Fall 2023). Virtual Seminar: Identifying Market Segments and Targets. Participated as Class Lead Team, in partial completion of graduate course Marketing Management Online, Prairie View A&M University. Faculty Moderator: Dr. K. Joonas, Associate Professor of Marketing.

Edwards, J, Akenzua, E, Anderson, A, Bennett, A, Brooks, D, Cannon, M, Davis, T, & Esparza, E, (Fall 2023). Virtual Seminar: Setting Product Strategy. Participated as Class Lead Team, in partial completion of graduate course Marketing Management Online, Prairie View A&M University. Faculty Moderator: Dr. K. Joonas, Associate Professor of Marketing.

Edwards, J, Akenzua, E, Anderson, A, Bennett, A, Brooks, D, Cannon, M, Davis, T, & Esparza, E, (Fall 2023). Virtual Seminar: Managing Retailing, Wholesaling, and Logistics. Participated as Class Lead Team, in partial completion of graduate course Marketing Management Online, Prairie View A&M University. Faculty Moderator: Dr. K. Joonas, Associate Professor of Marketing.

Virtual Team Research Seminar

Edwards, J, Akenzua, E, Anderson, A, Bennett, A, Brooks, D, Cannon, M, Davis, T, & Esparza, E, (Fall 2023). Participated as the class Lead Team to evaluate Spring 2015 undergraduate article summaries, literature review, and presentations, “Current Issues in Consumer Behavior in the European Culture Economies: The Case of West Australia”. Completed in partial completion of graduate course Marketing Management Online, Prairie View A&M University. Faculty Moderator: Dr. K. Joonas, Associate Professor of Marketing.

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