Amber Lynch

Customer Care Expert

Rowlett, TX ***89

214-***-****

ad4v1f@r.postjobfree.com

SUMMARY

Professional customer service expert well-versed in handling end-user interactions with tact and attention to detail. Ready to be the go-to person in helping customers meet their needs and achieve company goals.

CORE COMPETENCIES

• Familiar with multiple office and ERP systems, including Fishbowl/QuickBooks and cloud-based solutions such as Office 365.

• Extensive experience with sales, procurement, marketing, government contracting, business development, strategic planning, and vision.

• Business optimization through effective team building, training, mentoring, and leadership.

PROFESSIONAL EXPERIENCE

AYC Group LLC, Garland, TX - National Sales Manager February 2017 – July 2023

Progressed from entry-level data entry to national sales manager. Supervision of local sales staff, remote salespersons, and overseas phone sales team. Established marketing directives using sales data. Helped expansion from wholesale to encompass end-user, consignment, and government contract markets.

Housekeeping Services, DFW Metroplex, TX - Business Owner June 2008 - December 2017

Organized, scheduled, and performed marketing for residential housekeeping service. Customized residential housekeeping services according to customer needs.

Hertz Rental Cars, Tahlequah, OK - Roadside Assistant June 2014 - April 2015

Assisted customers with diagnosis, tutorials, and replacement vehicles as needed to maintain contract requirements and customer safety. Arranged for timely vehicle retrieval/recovery to minimize downtime.

H & R Block, Denton, TX - Customer Service Professional January 2012 - April 2014

Warm calling of previous clients and assistance to walk-in clients. Filed tax paperwork according to company directives. Processed payments to ensure client account integrity.

EDUCATION

• Bellevue University – Bachelor of Healthcare Management August 2020 – May 2023

• Dallas Community Colleges - Associate of Science August 2018 - May 2020

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