Jacola Whidby

904-***-****

ad4v1b@r.postjobfree.com

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced customer Service manager over 6 years. passionate about customer satisfaction and Attention to detail . The Ability to run high and low end calls. Excels at staff training and recruiting with a track record of great problem-solving in timely manner less than 1 min and conflict resolution . Regularly exceed sales goals over 5 in one day. A master in the art of upselling, organizing papers and answering in & out calls with Empathy.

Experience

Restaurant manager PF Changs JANUARY 2019

Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.

Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.

KIRBY CALL REPRESENTATIVE March 2020-2024-present

Hands on and oversee the daily operations and customer experiences firsthand.

A people person, motivating each member is my idea of a great day.

Look forward to forming deep connections with the people around me and care about creating a strong, confident community of members.

New Member sales and retail sales as well as our member retention.

Attention to detail, making in order calls, retail fresh and in order

Customer service, greeting all members and guests with a smile. And Reading From Stripped

Post social media content and develop member challenges, campaigns and events.

Develop creative content for member newsletter.

Use of e-commerce; Shopify, Square-up.

Know the Mind-body Software.

Assist instructors at the beginning of day with needs

Education

RENTON TECH COLLEGE

bachelor of science in business administration June 2013

associate in arts in hospitality management

Skills & Abilities

Accounting & Budgeting

Proficient with POS systems

Excellent interpersonal and communication skills

Poised under pressure

Experienced in most customer service positions

Fun and energetic