Lisa Michelle ColemanSavannah,Georgia *****. ad4v0q@r.postjobfree.com. 912-***-****

Objective:

To obtain an office/ customer service position by utilizing my professional skills and experience, and to learn and grow, as a result of being employed with this company Skills and Qualifications:

Computer expertise in such programs as Open Dental, Microsoft Word, Works, Excel, PowerPoint, QuickBooks, Campus Vue, Practice management and navigation of the Internet. Type on average 40-50 words per minute. Pleasant and friendly phone etiquette skills, which enable me to provide superb customer service. Great oral and written communication skills. Strong ability to multitask and in fast and evolving work environments. Organized, with a keen sense for attention to details. Experience:

Morrison Dental Savannah, Georgia/ Front Office Dental Receptionist/May 2013 to Current Delightfully greet each patient. Adheres to the HIPPA and privacy laws for patients’ rights. Schedule and confirm appointments. Verify insurance using the internet and telephone, for the patients, prior to their appointments. Chart retrieval and updating. Process payments for services rendered. Performs various clerical duties which are essential to daily operations. Communicate effectively with the staff as well as patients.

Ultimate Medical Academy Tampa, Florida/Senior Admission Representative/March2014 to March 2016

Informed and enrolled student into the online medical programs. Adhere to UMA and U.S. department of education Code of ethics. Working closely with student managers and student finance advisors to ensure students would be quality starts. Promoted to a senior admissions advisor within 6 months of being employed with the company

SITEL Corporation Savannah, Georgia/Customer Service Representative/May 2007 to February 2013 Answered incoming phone calls from Capital One card holders in reference to their accounts. Resolved problems with cardholders ‘accounts such as payments not posting or being received, credit bureau disputes, merchant disputes, and fees. Accurately achieved the corporation‘s quality adherence of 100% in answering customers’ inquiries and providing adequate product knowledge. Assisted other representatives with cardholders ‘accounts and the changes that occurred in the system database. Tampa Family Healthcare Tampa, Florida/ Medical Front Office Clerk/ February 2004 to May 2007 Greeted patients in a friendly and welcoming manner as they entered the office. Assisted the staff with scheduling appointment, processing payment and verifying insurance. Abided by the HIPPA laws that protect the patients’ rights. Performed clerical duties such as answering the multiple phone lines, typing 40-50 words per minute, faxing, filing, and copying of documents, etc. Maintain great customer relations between the company and the patients.

Education:

Savannah High School Savannah, Georgia Honors Diploma June 1999 Georgia Southern University Statesboro, Georgia Business Administration References: Available upon request