KRYSTAL PROCYK

TECHNICAL STAFF MEMBER

SUMMARY

SKILLS

● Proficient in operating certified data-based machine equipment, and the ample knowledge of using computer software programs. These include Microsoft Word, Excel, PowerPoint.

EXPERIENCE

GM OnStar Remote Agent June 2021- October 2023

Provided customers with OnStar’s services including Safety and Security, Remote Access, Essentials, Premium, and setup wifi/data in the vehicles.

CHECK N GO, Ankeny, IA Feb. 2016-Aug. 2016

Responsible for giving customers unsecured short term loans, check cashing, buybacks, western union, netspend prepaid debit card enrollment, answering telephone calls.

Super 8 Motel, Ankeny, IA Nov 2014 - Mar 2015

● Provided great customer service skills as a front desk clerk.

● Checked guests in/out of the rooms and booked reservations.

● Made sure all phone calls and inquires were above satisfaction for each customer interested in doing business.

● Stocked shelves, folded laundry, cleaned lobby area, pool, and breakfast room.

US Postal Service, Des Moines, IA Jul 2010 - Jul 2012

● Performed a variety of materials handling and general laboring work.

● Loaded and unloaded freight cars and trucks, unpacked supplies and materials, stacked and supplied storage areas, and wheeled or carried supplies from various locations.

● Operated and maintained label printing machines.

● Performed non-scheme mail distribution through the use of an operator-paced manual keying station.

● Weighed, determined amount of postage due, and made separations of the mail according to amounts due.

Pioneer Hybrid, Johnston, IA Oct 2008 - Sep 2009

● Supported regulatory science studies by coordinating and completing sample receipt and processing of plant tissue in preparation for analysis.

● Ensured that established methods, procedures and protocols were followed according to GLP guidelines.

● Worked closely with analytical lab to ensure test request timelines were met.

● Performed all processing tasks in accordance to study protocols, standard operating procedures with good laboratory practice.

● Loaded and unloaded plant samples from vans and trucks, drove company vehicles and transferred plant samples between labs and freezers.

● Assisted with packaging and shipping of plant material.

US Postal Service, Des Moines, IA Nov 2007 - Oct 2008

Temporary Part-Time Casual Clerk

● Processed mail in automation.

● Operated an electro-mechanical operator paced machine to process mail as addressed.

● Used the keyboard of a computer terminal to enter and extract data to several data bases including change of address, mailers data base and address correction file.

● Selected program and operating mode for each application.

● Affixed labels to mail either manually or with mechanical devices.

● Familiarity with computer databases including to proper destinations in appropriate for further handling.

● Collated and bundled processed mail, transferred mail to other areas and loaded mail into bins for delivery.

Country Inn Suites, Ankeny, IA May 2006 - Oct 2007

● Determined that all staff members were proficiently trained to improve service and profitability.

● Worked closely with maintaining staffing and obtain employee performance evaluations.

● Handled property functions on a regular basis to exceed work performance, customer service, income, marketing, and property ambience.

● Assisted the food and beverage operations to complete all tasks.

● Made sure all possessions were in great work order.

● Assigned and monitored staff to maintain etiquette business standards.

Tender Years 3, Ankeny, IA Oct 2004 - May 2005

● Supervised and cared for children ages 1-5 by bathing, dressing, and feeding the infants.

● Prepared infants and toddlers for rest periods.

● Organized activities such as games educational television, and outings.

● Prepared craft materials and assisted the youngsters to use them.

● Instructed children with personal hygiene and social development.

● Sterilized bottles, prepared formulas and changed diapers for infants.

● Assumed full responsibility for household in absence of parents.

● Recognized each young individual's personality traits and coped with his or her needs.

● Maintained a safe and healthy environment in the daytime care facility.

Pioneer Hybrid, Johnston, IA 2003 - 2004

● Responsible for pollination efforts located at Johnston Iowa fields.

● Good interaction and communication skills with all groups and crew leaders.

● Followed detailed instructions for the collection of high quality data is the main significance of the process.

● Organized and completed pollination tasks given each individual the opportunity to achieve a diverse experience to the daily enterprise of the corn research program.

EDUCATION

DMACC, Ankeny, IA

● Currently enrolled.

● Business Administration.

Diploma May 2005

Bondurant Farrar High School

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