Blaire Rini Loczko

Arvada, CO *****

216-***-****

ad4v02@r.postjobfree.com

linkedin.com/in/blaire-loczko-217939a/

PROFILE & OBJECTIVE: I am a dedicated and versatile IT professional with over 10 years of experience in high ticket and phone call volume environments. A self-starter that takes a proactive approach to all tasks and projects, with excellent verbal and written communication skills. My analytical organizational, and problem-solving skills are essential in the project management technical field, as they further demonstrate my ability to analyze, organize, and solve problems efficiently.

EDUCATION

John Carroll University 1999-2001 Cleveland, Ohio

Cleveland State University May 2004 Cleveland, Ohio

International Studies June 2002 Morelos, Mexico

CERTIFICATIONS:

MCSA (Microsoft Certified Professional and Microsoft Specialist: Windows 7)

Internal Auditor (ISO 9000:2001)

TECHNICAL SKILLS

• IT Administration: Remote Management (Kandji, JAMF, InTune,); Client Backups (CrashPlan, Code42, OneDrive); User Administration (SSO, Okta, JIRA, Active Directory, Exchange, Email); Basic Networking (DNS, DHCP, TCP/IP); Hardware Repairs; Troubleshooting Technical Issues

• Software: Cloud-based Business Platforms (Google Workspace, Microsoft 365, Slack); Security Tools (SentinelOne, McAfee, GlobalProtect, 1Password, MFA, Webroot); Video Conferencing Solutions (Zoom, Google Meet, WebEx)

• Operating Systems: macOS, Windows, iOS, Android

• Soft Skills: Help Desk Support, Hardware Repairs, Troubleshooting Technical Issues, Inventory Management, IT Project Management

• Oral and Written Communication, Problem Solving, Project Management, Remote and Hybrid Work Environments

• Annual Security Audits: SOC II, ISO 27001, and PCI

EMPLOYMENT HISTORY:

SugarCRM Jan. 2023-Present Denver, CO

Global IT Manager

Assumes primary responsibility for project leadership

Balancing duties from both IT engineering support and project management roles

Recruiting, training, and coaching employees within the global IT team

Managing information technology and computer systems globally for the entire organization, particularly in a remote setup

Conducting audits on all IT-related systems

Ensuring the security of data, networking access, and backup systems

Preserving assets, focusing on information security, and maintaining control structures

Planning, organizing, and executing IT projects on a global scale

Designing, developing, implementing, and coordinating systems, policies, and procedures

Gathering and providing evidence for SOCII and ISO27001 Security audits

Ensuring compliance with the Global data retention policy

Serving as an advisor and lead for the IT Committee for Global Managers across the company

Managing server patching and updates

Collaborate with cross-functional teams throughout the organization to onboard, integrate, and test rigorously new IT tools and deployments

SugarCRM July 2020-Jan. 2023 Denver, CO

IT Engineer and Project Manager

Works under the direction of the IT Director and Chief Information Security Officer (CISO)

Image, manage, support, and troubleshoot Windows 10 and 11 PCs and MacOS globally (over 600 users)

Developed and implemented onboarding and orientation procedures for new hires

Train team members on new processes and mentors/coaches others on newly learned applications and software through training and documentation

Maintains an inventory of all assets and peripherals

Oversees company-wide annual refresh of computer equipment

Responsible for working on IT projects supporting our internal customers and infrastructure worldwide

Oversee new asset deployment with configuration, software installation, and data migration, while coordinating shipping logistics and retrieval and secure decommissioning of old assets

Cloud Elements Dec. 2018-July 2020 Denver, CO

IT Administrator and Support

Supported over 125 users within the Denver office and another 100 remote global employees

Imaged, managed, supported, and troubleshoot all company owned devices

Deployed patches and applications updates using Addigy

Acted as the JIRA administrator for the ticketing system and projects using Confluence

Managed G-Suite for the entire organization

Maintained a company-wide application inventory and budget to reduce overall spending by team

Install, configure, maintain, and troubleshoot various software packages

Developed and implemented standard company-wide onboarding and orientation procedures for all new hires

Assisted in gathering evidence for both SOC II and PCI annual audits

Created training documentation for end users

Install, maintain, and troubleshoot all audio/visual (A/V) equipment and software

Maintains an inventory of all current assets and peripherals, as well as refreshed and e-waste.

ALPS, Fund Services Inc. (A DST Company) Aug. 2017-Dec. 2018 Denver, CO

Technical Support Analyst

Imaged, managed, supported, and troubleshoot Windows 7 and 10 PCs, as well as Macbooks and iMacs

Supported over 500 users within the Denver office and remote employees

Created access to Mutual Fund accounts for both internal and external users

Worked independently and as a team member for day-to-day operations and major projects, including disaster recovery

Administered Active Directory

Installs, configures, and troubleshoots all applications and software packages.

Utilized the Remedy ticket system for all computer issues and various requests

Utilized the AVA ticket system for specific Fund access

Created documentation for end users and colleagues using SharePoint

Troubleshoot remote users using Remote Desktop Protocol (RDP), WebEx, and Lync

Completed setup of new phone extensions and voicemail (Mitel phone systems)

Maintains an inventory of all assets and peripherals

IBM Watson Health (formerly Explorys) March 2014-Aug. 2017 Cleveland, OH

System Technician I/Desktop Support Technician

Worked independently and as a team to provide desktop support for over 250 employees

Managed hardware, software, and device set-up and support on Mac iOS and Windows platforms

Utilized Bomgar for remote desktop management

Troubleshot IBM software on Mac, Windows, and iOS platforms

Administered Active Directory and Office 365 accounts

Managed various account management tools to maintain user accounts and access

Utilized DeployStudio for creating Mac iOS images

Used JIRA ticketing system to process, prioritize, and assign all incoming internal and external company and user support requests

Deployed, encrypted, and maintained all company-issued user machines in compliance with security and HIPAA policies

Created and distributed step-by-step documentation for both end-users and colleagues using Confluence

Installed, maintained, and troubleshoot Cisco VPN access

Completes setup of new extensions and voicemail

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