**** ********* ****.

Jacksonville, Florida *****

904-***-****

ad4uzz@r.postjobfree.com

KAREN FRAZIER

OBJECTIVE To secure a challenging position that requires strong communicational, interpersonal and

problem-solving skills. A role that provides continual growth and advancement. I look forward

to becoming a strong asset to your company.

QUALIFICATIONS TRAINED IN BUSINESS CODE OF ETHICS AND FEDERAL PRIVACY LAWS

PROVEN PERFORMER EARNING HIGH MARKS IN PRODUCTION AND QUALITY SERVICE

TRUSTWORTHY AND DEPENDABLE WITH ACCESS TO CONFIDENTIAL INFORMATION

CONSCIENTIOUS AND DETAIL ORIENTED

PROFESSIONAL EXPERIENCE, SALES, COLLECTIONS, OPERATIONS, ETC

SKILLS Word Processing – Credit Analyst – EXCEL Spreadsheet – Database

Management – Email Navigation – Payment Services – Account Management

– Collections Management

WORK HISTORY MCI: 11/16/2022 – 3/3/2023 [COLLECTIONS REPRESENTATIVE]

Collecting on delinquent accounts

Customer Service; account maintenance

Account/Data Services

ADT: 05/2014 – 01/2015 [COLLECTIONS SPECIALIST]

Providing customer service regarding collection issues, processing customer

refunds, process and review account adjustments, resolve client

discrepancies and short payments.

Responsible for monitoring and maintaining assigned accounts Customer

calls, account adjustments, small balance write off, customer reconciliation.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Accounts

Receivable Department.

EVERHOME MORTGAGE: 11/2011 – 04/2014 [CUSTOMER SERVICE]

Meets mortgage loan operational standards by contributing mortgage loan information to

strategic plans and reviews implementing production, productivity, quality, and customer

service standards resolving problems identifying mortgage loan system improvement.

Meets mortgage loan financial standards by providing annual budget information monitoring

expenditures identifying variances implementing corrective actions.

Competes mortgage loans by monitoring collection, verification, and

preparation of mortgage loan documentation scheduling and completing

mortgage loan closing.

Increases mortgage loan portfolio by developing business contacts Providing customer service

regarding collection issues, processing customer.

NEW HORIZONS FINANCE: 06/2007 – 04/2011 [ACCOUNT MANAGER]

Collecting on delinquent accounts.

Audit correspondence, insurance, title and tag work.

Working with attorneys regarding bankruptcy and lawsuits on insurance and

repossessions claims.

Updating customer accounts verifying information on auto loans.

Mentoring and training new collection representatives.

AEGIS MORTGAGE: 11/2005 – 11/2006 [CREDIT ANALYST (TEAM LEAD)]

Collecting on delinquent accounts (31-151).

Mailing out invoices and correspondence to customer.

Recon account when needed. Collection payments via check by phone,

western union and credit cards.

Verifying credit status approving and declining credit decisions.

CIT: 05/2000 – 07/2007 [COLLECTIONS ACCOUNT MANAGER]

Processing credit applications by entering information into data system and verifying customer

data via credit bureaus and Lexis Nexis.

AMERICA ONLINE: 01/1996 04/1998 [PAYMENT AND CUSTOMER SERVICES]

Receiving 250-300 calls daily providing customer service assisting with billing

Provide products and services offered by AOL.

Taking payments to start new service or reinstate service.

EDUCATION FLORIDA COMMUNITY COLLEGE

Jacksonville, FL

HIGH SCHOOL DIMPLOMA

Jacksonville, FL

REFERENCES REFERENCES AVAILABLE UPON REQUEST

Page 2 KAREN FRAZIER

Contact this candidate