WILLIAM (BILL) SHIPLEY

http://www.linkedin.com/in/williamshipley

ad4uzi@r.postjobfree.com 210-***-****

EXECUTIVE SUMMARY

Dedicated, self-motivated, and diligent Agile Coach and Practitioner, with 30+ years of experience in Information Systems, team training and development, problem-solving, promoting best practice and compliance awareness, developing competencies, and facilitating barrier removal. Proficient in coaching teams in Agile adoption, and solid background in Agile concepts. Skilled at utilizing scrum ceremonies and metrics for increasing visibility, transparency, and resolving challenges.

SUMMARY OF SKILLS

• Knowledge of Scaled Agile Framework (SAFe©) and Scrum

• Experienced in Agile methodology and as a Scrum Master / Team Coach

• Sound knowledge of Agile software development and implementation

• Excellent communication, interpersonal, motivating, and problem-solving skills

• Ability to train employees for Agile process and assist the team in navigating Agile tools such as Rally and Jira.

• Outstanding leadership, strategic planning, multi-tasking, and decision-making skills Professional expertise includes Project/Program Management, Agile/Lean, Business Process Improvement, Information Technology, and Coaching & Training

CAREER ACCOMPLISHMENTS

USAA, San Antonio, Texas 8/2016 – Present

RELEASE TRAIN ENGINEER / SCRUM MASTER / TECHNICAL PROJECT MANAGER / AGILE COACH – Servant leader who guides, coaches, and creatively promotes an open, transparent, and respectful team environment. Applies knowledge of Agile and Scrum to help teams on our journey to continuous improvement and educates product owners and development teams through story development, iterations, retrospectives, & team backlog management, all while keeping our members first in mind.

• Currently serving as RTE/STE for the Service Account Migration (SAM) Project to help ensure compliance goals are met for USAA Bank. Working with various agile teams across Bank business units and enterprise units to provide direction and coaching to achieve commitments to this multi-million-dollar project.

• Coached and mentored multiple team members and management.

• Led middleware team and member-services agile teams to become efficient and high-performing teams.

• Led multiple agile teams for over 7 years, working with Delivery Manager, Product Owners, and other technical teams to provide robust solutions.

• Achieved multiple Scaled Agile Framework (SAFe©). Scrum Alliance, and ICAgile certifications. STATS

• ~ 26K Service Accounts remediated in the SAM Project resulting in OCC compliance and removal of application security issues.

• Mentored and coached 15 USAA Bank Teams in the SAM Project in general agile principles.

• > over 200 students in multiple Scaled Agile Framework (SAFe) courses.

• Led team to integrate with vendor product to enhance customer experience in Bank Disputes Product

• Mentored and coached multiple Product Owners and developers in Bank Disputes Product HOLT CAT, San Antonio, Texas 7/2014 – 8/2016

SENIOR IT PROJECT MANAGER / TELECOM MANAGER– Led a team of 35 employees, and 4 third-party vendors in the initial implementation of the company’s $1.8 million Warehouse Management System that is accessed by 50 on-site users and 500 off-site users at 32 locations across Texas.

• Integration of a new system into the daily operations of the first 2 locations in less than 9 months, and by ensuring that the 30 users were properly trained, and led my team was able to improve customer satisfaction by increasing the speed of order fulfillment by 23% in first 90 days.

• Within a few months of being employed, I became a subject matter expert for the company’s Warehouse Management System and therefore became a key resource for senior management to understand best practices.

BILL SHIPLEY Page 2

• Established trust, respect, and reliability as a leader in the organization resulting in my scope of responsibilities becoming expanded to include management of telecom communications and two telecom engineers.

• Identified and executed operational efficiencies within the organization by defining and implementing an iPad deployment project that provided key tools for use by the sales force across four product divisions. These efficiencies allowed the organization to provide enhanced customer support and streamline the sales process in the field.

• Completed each project ahead of time and within budget. STATS

• 32 warehouses were implemented and trained on new WMS system.

• 23% increase in order fulfillment in the first 90 days.

• 12% increase in inventory accuracy from 85% to 97% in the first 180 days.

• Increased sales force efficiencies by implementing new technology inhouse. NUSTAR ENERGY/AXEON SPECIALTY PRODUCTS, San Antonio, Texas 8/2013 – 7/2014 SENIOR IT PROJECT MANAGER (CONTRACT POSITION) – Implemented a full IT portfolio for Axeon’s new IT Division. Led a team of 25 and worked with senior management to define the project plan, develop offshore resource relationships, and manage offshore resources throughout the project. Completed SAP ERP/BW/BPC implementation, including integration with multiple in-house applications which allowed Axeon to realize a fully integrated technology portfolio.

UNITED HEALTH GROUP, San Antonio, Texas 1/2013 – 8/2013 SENIOR IT PROJECT MANAGER (CONTRACT POSITION) – Provided technical support for the implementation of a federally mandated insurance coding change to accommodate requirements of the Affordable Care Act. Defined all project test scripts and test scenarios and coordinated the end-user training for new coding structures and processes.

THE SCOOTER STORE, New Braunfels, Texas 06/2012 – 1/2013 SENIOR IT PROJECT MANAGER – Provided IT support for corporate operations division and financial systems. Participated in bi-weekly and monthly Agile management meetings to ensure proper application of system changes for customers.

• Led Operations division in a $10 million ERP implementation project.

• Completed a project that involved installation of an advanced routing optimization and scheduling system increasing delivery efficiencies.

• Created service-level agreements between the IT group and the operations division that defined the level of support and expectations that would be provided to meet the company’s needs. This action reduced response times from 3-4 days down to less than 24 hours.

• Resolved Order-To-Cash issues created by synchronization errors in multiple inventory systems. This allowed the Operations Division to base decisions on reliable data.

• Supported the use of JIRA and SharePoint as project management tools in Agile development environment.

UNITED STATES AIR FORCE SERVICE AGENCY, San Antonio, Texas 1/2011 – 6/2012 PROGRAM MANAGER – Developed internal agency’s Project Management Office (PMO). Spearheaded an $8 million project that upgraded hardware and software for 85 USAF worldwide bowling centers.

• Directed cross-functional project team members that included finance, contracting, legal, and IT professionals.

• Developed requirements, documented acquisition, and established project schedule. Aligned available resources and collaborated with stakeholders to track and report progress on multiple projects. Led the government vender selection and procurement efforts.

• Led an Asset Management Project that ensured information integrity and proper disposition of all Air Force Services Global assets.

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SAN ANTONIO CAN! HIGH SCHOOL, San Antonio, Texas 8/2009 – 1/2011 MATH DEPARTMENT HEAD – Initially hired to build the Computer Lab and Credit Recovery Lab. Completed both projects on time and on budget. Retained to teach high school Mathematics to at-risk youth. I led the math department in establishing processes and learning strategies which increased the state-mandated test score passing rate by 130% (27% to 62%). I taught groups of up to 30 students per class with varying learning abilities using the skills developed from years of end-user support and training. KINETIC CONCEPTS, INC., San Antonio, Texas 11/1999 – 4/2009 GLOBAL MANAGER – APPLICATION DEVELOPMENT / PROGRAM MANAGER – Provided IT operational leadership for multiple manufacturing facilities in the United States and the United Kingdom. Led a team of 10 full-time IT professionals and multiple consultants.

• Led supply chain process design that leveraged international tolling agreements for manufacturing facilities and reduced the company’s annual tax exposure by $50 million.

• Successfully met all company goals for supporting three global manufacturing facilities.

• Designed solutions that achieved enterprise-wide objectives and created policy and supporting systems for all manufacturing needs.

• Charter Member of the Change Management Review Board, creating formal change management and SDLC processes.

• Provided global customer support for over 300 corporate users and 1,200 field sales professionals.

• Provided technical and project management leadership for multiple successful ERP upgrades and implementation of multiple Oracle modules.

• Presented ‘Punchout’ project success at Oracle’s OpenWorld 2007 EDUCATION

Master of Information Systems, 2009-2010 – University of Phoenix, San Antonio, Texas Bachelor of Science in Computer Science, 1984-1985 – Texas A&M University, Corpus Christi, Texas Professional Certifications:

SAFe© Program Consultant (SPC 6.0©)

Advanced Scrum Master

Agile Product Manager

Agilist [Leading SAFe]

DevOps Practitioner

Lean Portfolio Manager

Practitioner [SAFe for Teams]

Product Owner/Product Manager

Release Train Engineer

SAFe for Government

Scrum Master

Completed all SAFe 6.0 training

enablements for the above courses except

for SAFe for Government.

NOTES:

Rally & Jira: for the past 6 years Bill has used both Rally and Jira with individual teams and with

multiple teams across USAA. I have used Jira to

manage both execution work and tracking

frameworks for various projects and initiatives.

• Project Management Professional (PMP)

• Certified Scrum Master (CSM)

• ICAgile Agile Coach (ICP-ACC©) & Agile

Team Facilitation (ICP-ATF©)

• Certified High School Math Teacher

• Certified Novell Engineer (CNE©)

SAFe: as indicated above Bill has earned the SPC

certification and certifications/enablements to teach 9 SAFe courses. To date I have instructed multiple

courses and more than 200 students both inside of

USAA and external to USAA.

RECOMMDATIONS [as found on LinkedIn]

BILL SHIPLEY Page 4

Frank J Dittmar profile picture

Executive Director at KCI

Bill is an exceptional leader with a strong combination of business acumen and technical expertise. As one of my direct reports, Bill needed only minimal direction from me with even the most complex and critical tasks. I had complete trust and confidence that he would always make the correct decision. Bill would be an important asset to any programming organization.

Danny Lee

Technical Project Manager Lead at USAA

I have worked with Bill for over 3 years on a multi-year, multi-million-dollar project. The project spanned a large cross-functional organizational with many development teams and 3rd party resources. Bill was the primary architect for establishing the framework of the project, how the tracking and reporting would be done, and establishing processes such as a change control process. Bill worked with all levels of the organization from developers to senior executives.

By any measure, the project was a huge success and delivered on the intended outcomes. Bill gained the respect of all involved in the project and he played a critical role in getting the project successfully completed. Bill's knowledge of the project, his skill and knowledge as a scum master, and his ability to communicate important and timely information all contributed to the successful conclusion of the project. I can personally attest to Bill's skills and abilities, and I would highly recommend him for any IT or business effort.

Ron Thorpe

Technical Project Manager Lead at USAA

SPC6, RTE, PMI-ACP, CSP, PMP

I have worked with Bill Shipley for the past 5 years. He is an excellent ScrumMaster, Agile Coach and Instructor. During the last three years, Bill and I have held 10 SAFe Certification classes instructing 266 people. The students’ feedback on his skills was consistently higher than Very Good and more towards Excellent. He has always been able to augment his instruction with real life examples. He has also been a great coach both for his team and for those numerous connections that he has made across the organization. He has made sure that his teams were best prepared for PI Planning and has also helped other teams and the RTE in their preparation.

I am positive that Bill will always be able to adjust to new situations and be highly effective in whatever he sets his mind to. I have worked with Bill Shipley for the past 5 years. He is an excellent ScrumMaster, Agile Coach and Instructor. During the last three years, Bill and I have held 10 SAFe Certification classes instructing 266 people. The students’ feedback on his skills was consistently higher than Very Good and more towards Excellent. He has always been able to augment his instruction with real life examples. He has also been a great coach both for his team and for those numerous connections that he has made across the organization. He has made sure that his teams were best prepared for PI Planning and has also helped other teams and the RTE in their preparation. I am positive that Bill will always be able to adjust to new situations and be highly effective in whatever he sets his mind to.

John Squatrito

EDI / Financial Analyst - Supervisor, CSM

I have known Bill Shipley for the past 19 years and have had the opportunity to work with him in several different capacities. As a co-worker, Bill has proven himself as the go-to person, one who can be depended upon to provide business solutions in very difficult situations. As a manager he has demonstrated strong leadership abilities while fostering a strong team environment. I have seen him overcome several overwhelming obstacles. The one that I would like to highlight is the challenge Bill had with turning his current team from a lackluster group to a highly motivated, inspired team driven to meet and exceed the expectations of his user base. Bill is the consummate professional that can accomplish anything he sets his mind to. Given the opportunity, Bill will succeed. WILLIAM SHIPLEY Page 5

Kash Bosamia

Senior Director at Federal Information Systems, Inc I had the pleasure of working closely with Bill on several projects while at USAA. His problem-solving skills and attention to detail as a project manager were big factors in delivering projects successfully. I highly recommend Bill for his dedication, professionalism, and ability to deliver results. He’s great to work with also! I had the pleasure of working closely with Bill on several projects while at USAA. His problem-solving skills and attention to detail as a project manager were big factors in delivering projects successfully. I highly recommend Bill for his dedication, professionalism, and ability to deliver results. He’s great to work with also! Sunil Punjabi, MBA

Sr. IT Manager at Zachry Group

Bill was the lead IT Project manager for a critical SAP migration. He is a good communicator and let me know what was going on in the project and was very creative with overcoming serious time and resource challenges. Bill is very adaptable I recommend him to anyone looking for an IT leader. Samir Patel

SAP Consultant Independent

I had worked with Bill at Axeon Specialty Product and it was a pleasure working with him. He is very professional and comes with very in-depth knowledge for managing the project. He was very organized and excellent communicator and a great project manager. I would love to work with him in future if the opportunity arises.

Chastity Hill

Contracting Officer, Defense Health Agency

It is both an honor and pleasure to offer a formal recommendation for William “Bill” Shipley. As a Senior Program Manager for the HQ Air Force Services Agency, I have known Bill for approximately 1.5 years. Bill joined our organization as a senior level Program Manager. Demonstrating an incredible initiative and a strong dedication, he showed his abilities to lead teams and provide hands on research that propelled a stagnant Bowling Program for the Air Force into the next level. Bill leads by example and many people here find his enthusiasm and dedication both inspiring and motivating. As leader of multiple integrated product teams, Bill has worked hard to build authentic relationships with his counterparts. His efforts have created more productive and results oriented teams. What I find most engaging in Bill's character are his wide-ranging interests outside of programs. He can be quickly engaged in an in-depth discussion on a variety of subjects from intricate math problems to financial markets. Bill's broad range of interests speaks well to his potential as researcher, both in bringing a wide range of theory to the research at hand, as well as carrying forward new hypotheses of interest to researchers. I believe Bill exhibits many of the qualities that are essential to business managers. I highly recommend Bill Shipley for any position and know that you will consider him as great an asset as my organization does.

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