William John Walters

*** ****** ***** **, ***** 718-***-**** ad4uza@r.postjobfree.com

Senior IT Project Manager

INFRASTRUCTURE ENTERPRISE IMPLEMENTATIONS SYSTEMS ENGINEERING DATA CENTERS

Diligent project manager with over 25 years IT management experience offering a proven record of success leading all phases of diverse technology projects.

Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Expert in agile and waterfall project management methodologies. Known for ability to produce high- quality deliverables that meet or exceed timeline and budgetary targets. Achievement Highlights:

• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.

• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

• Direct build of Data Centers, I.T. Department, Call Centers, Local and Wide area network engineering & implementations.

• Experience in IT management, IT Project Management, IT Divestiture projects, Network Infrastructure including systems installation and support. My experience includes but is not limited to:

Budget creation, analysis and execution. Budget experience on multimillion dollar projects

Network infrastructure engineering, builds, upgrade, service and support – Wireless - VOIP

Data center engineering, builds, service, upgrades, support and moves

Server hardware and software upgrades, moves installation, service and support, remote access connectivity utilizing VPN, MPLS, VLAN, BCE point to point, Frame Relay, TCPIP tunneling and Wireless bldg. to bldg.

Security expertise with networks, applications, VPN, authentication systems and firewalls

Design and management experience with Intranet and Internet technologies

Utilize Share Point, MS Project and MS office suite to share/manage project documentation, manage, schedule and build project websites and portal for team collaboration

Extensive experience with budget management including project, operational and capital budgets

Management, implementation and support of a wide array of hardware and software packages outlines in the hardware/software strengths section

Experienced at working both independently and in a team-oriented, collaborative environment that is essential.

Business strategist; plan and manage million-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with company executives and their respective teams.

Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets. SKILLS SUMMARY

Project Management:

Tactical / Strategic

Planning

LAN/WAN Design

Implementations

Systems Engineering

System

Migrations/Integrations

Enterprise wide

Implementations

IT Project Lifecycle:

Requirements Analysis

Change Management

Costing & Budgeting

Project Scheduling

Testing/QA/Rollout/Support

IT Infrastructure Admin

Disaster Recovery

IT Infrastructure & Design

IT Security

Resource Planning

Change Management

Technical Support

Risk Management

Systems integration

strategies

Value-Added

Leadership:

Cross-Functional

Supervision

Team Building &

Mentoring

Client Relations &

Presentations

Business & IT Planning

Vendor Management

PROFESSIONAL EXPERIENCE

SIRIUS XM / APEX CONSULTING

ASSOCIATE DIRECTOR – CALL CENTER TECHNOLOGIES, CUSTOMER ENGAGEMENT PLATFORMS -April 2022 – Current

• Daily Management of OVM (Outbound Voice Messaging) System

• Daily Management of OTM (Outbound Tele-Marketing) System

• Provide project management over large-scale, top-priority and complex technology initiatives. Manage cross-functional teams. (Credit Card Masking OB Rollout)

• Provide vendor management on multi-million dollar contracts (Alvaria, Verizon, DSS)

• Provide infrastructure support of multiple vendors/BPO’s

• Support the business department initiatives through project and vendor management

• Provide after hour support for weekly OVM/OTM releases

• Project management for system expansions

• Project management to support onboarding of outbound BPO’s

• Work closely with multiple vendors to stabilize and optimize the OTM/OVM environment and reduce volume of trouble tickets

MILLENNIUM TECHNOLOGY TECHNICAL CONSULTING.

Brick, NJ

SENIOR PROJECT MANAGER April 2015 – April 2022

• Plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan also define the project’s objectives and oversee quality control throughout its life cycle

• Created custom status reporting for senior management Oversee all aspects of technical consulting

• Provide project management over large-scale, top-priority and complex technology initiatives. Managed cross-functional teams.

• Drove the high-quality completion of on-time & on budget, Infrastructure and enterprise wide implementation projects. Responsible for all aspects of budgeting and contract negotiations.

• Major Project CVS Cisco router refresh new T-1 install for all NY, NJ & CT

• Wifi, WAP’s Wireless connections for major hotel chain.

• HIPPA privacy/security for multiple remote physician offices spanning NY and NJ AEQUADES/HCL

Parsippany, NJ

SENIOR PROJECT MANAGER Jan 2013 – April 2015

• Responsible for day-to-day operations of hardware configuration & testing in staging area

• Plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan also define the project’s objectives and oversee quality control throughout its life cycle

• Major Project Enterprise Network Refresh for Cigna Health – Cisco infrastructure & VoIP for 85 locations

• Created custom status reporting for senior management REV COMMUNICATIONS

Monroe, NJ

SENIOR PROJECT MANAGER Nov 2011 – Dec 2012

• Project Lead on all major projects

• Network Engineering and support, cat5/6 and fiber optic cabling

• Responsible for all day-to-day operations, including Project Management

• Major upgrade, 200, P.C’s, 400 IP camera’s, Wireless Access Points, Data Center build, VOIP Phone System, Security System, Fire systems, Door access system.

• Plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan also define the project’s objectives and oversee quality control throughout its life cycle. M.T.T.C.

Brick, NJ

PROJECT MANAGER/ OPS MANGER May 2009 – May 2011

• Direct build of IT dept., Helpdesk, Data Center and all policies, procedures & SLA’s

• Responsible for all day-to-day operations, including Project Management

• Managed 24X7X365 staff technical coverage and help desk operations

• Responsible for monitoring the LAN/WAN, VPN, MPLS and Firewall through the NOC

• Troubleshooting network problems, moves, adds, changes, communicating and working closely with vendors and customers

• Web Site design and support utilizing HTML programming

• Network Engineering and support, cat5/6 and fiber optic cabling

• Oversee all aspects of technical consulting

• Project Management includes high speed internet access for a chain of 100+ room hotels

• Managed, configured and supported BES, Share Point and multiple Windows servers

• Responsible for all aspects of budgeting and contract negotiations.

• Provide all guidance for disaster recovery and back ups plans. Richmond University Medical Center

Staten Island, NY

PROJECT MANAGER / OPS MANAGER MAR 2007 – MAY 2009

Led the IT Divestiture project to enable RUMC to be a stand alone facility

Provide project management over large-scale, top-priority and complex technology initiatives. Managed cross-functional teams of up to 25 developers, programmers, analysts and network specialists.

Drove the high-quality completion of on-time & on budget, Infrastructure and enterprise wide implementation projects

Responsible for day-to-day operations, support, network engineering, LAN/WAN/VPN connectivity, BES

(Blackberry Enterprise Server) & remote access via Citrix.

Project Management includes divesture completion, data integration, server/application moves, data center build, interface engine move / re-configuration through firewall VPN, configuration of Internet connectivity with url filtering proxy service and Firewall.

Plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan also define the project’s objectives and oversee quality control throughout its life cycle.

Experienced at working both independently and in a team-oriented, collaborative environment that is essential. React well to project adjustments and alterations promptly and efficiently with the ability to defuse tension among project team, should it arise.

Provide all guidance for disaster recovery and backups plans. REGIONAL IT MANAGER, NETWORK SERVICES Aug 1999 – Feb 2006 Saint Barnabas Health Care System

Community Medical Center – (CMC)

Kimball Medical Center – (KMC)

St. Barnabas Behavioral Health – (SBBH); Southern NJ

Responsible for servers, networks, PC’s, printers, troubleshooting and system management within Network Services

System management includes configuration, security, resource monitoring, reporting, troubleshooting and the development of specialized programs

Managed a 24x7x365 technical support of 15, a helpdesk/monitoring station and any consultation work done for the CMC / KMC and SBBH

Designed, developed and implemented a regional IT Intranet site complete with on-line helpdesk and more

Responsible for Y2K compliance for servers, workstations and all networking equipment

Upgraded LAN’s at CMC and KMC from FDDI to ATM switched 10/100

Managed the consolidation of two computer rooms to a centralized location

Manage the Network Services budgets for all facilities

Engineered network systems for the transport of all imaging (Radiology, Cardiac Cath and MRI)

Project manager for 2000 PC operating system upgrade from Windows 9x to Windows 2000. Served as project manager on new construction, multiple office relocations and temporary relocations for renovations.

Provide all guidance for disaster recovery and backups plans. Achievement Highlights:

Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving business environments.

Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Experienced at working both independently and in a team-oriented, collaborative environment that is essential.

Systems Engineering: Led design and rollout of robust, scalable and secure LAN/WAN, enterprise resource planning (ERP) and System Migrations/Integrations for Rev Comm., RUMC, SBHCS & SCHCS

Results: Completed projects on schedule and on budget. Cut 28K out of RUMC’s monthly operational budget by swapping out expensive MPLS lines to secure HIPPA compliant VPN circuits.

Custom Software Developments: Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions. Enterprise wide implementations Financial, Clinical, Messaging and Customized software packages.

Results: Delivered industry-leading software that saved clients millions of dollars, shortened processes from weeks to minutes.

Direct Builds: Guided teams in the builds and relocations of Data Centers & Helpdesk/Call Centers from ground up. Designed and Implemented LAN/WAN systems. Implemented all Policies, Procedures and SLA’s successfully.

Results: Improved the consistency, recoverability and efficiencies for SCHCS, SBHCS, RUMC & CPFPI

System Integrations/Migrations: Project-managed large-scale initiatives involving the transition of programs to new platforms and the divesture of disparate systems from SCHCS/RUMC.

Results: Achieved seamless migrations and integrations that were transparent to users, accomplished with no unscheduled downtime and delivered within time constraints to avoid 50K weekly penalties.

Enterprise Implementations: Directed enterprise rollouts of new software and systems for clients including CPFPI, SCHCS, SBHCS & RUMC

Results: Ensured defect-free releases through careful planning, testing and QA efforts. Early Career

SISTERS OF CHARITY HEALTH CARE SYSTEM

Staten Island, NY

MULTIPLE IT POSITIONS 1993 to 1999

Started career as PC technician worked my way up through the years to absorb more management responsibilities including IT Department, Help Desk, Networks and all Major Projects. Positions held – PC Tech., Network Administrator, Network Engineer, Network Manager & Acting IT Director EDUCATION

SBHCS Core Management

AlphaTrain SQL – Database Management

AlphaTrain Windows 2000 Network Infrastructure

AlphaTrain Microsoft Windows 2000 Workstation and Server Active Directory AlphaTrain Exchange Server 5.5

MicroAge Learning Center Certified NetWare Administrator Cittone Institute Certificate in Computer repair and Robotics Learning Tree International Windows NT 4.0 Server and Workstation Compucare – Affinity Certified System Manager

Digital Equipment Corp Certificate in Basic UNIX

Learning Tree International Microsoft Exchange Server Administration course

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