Customer Service Guest

Cory L. Jackson

*********@*****.*** *** Chestnut Hill Road, Harpers Ferry, WV 25425 240-***-****

Profile Summary

A friendly, enthusiastic, and dependable individual with a reputation as a self-directed worker who uses her initiative to get the job done in a fast-paced work environment with demanding deadlines. Has demonstrated proficiencies in management and all areas of work. Has excellent communication and customer service skills.

Education

GED, Jefferson County Adult Education, WV, 2009

Department of Labor 2019-2020

Bachelors in business management for Entrepreneurship, Strayer University, Currently Enrolled

Certifications

Guest Service Gold

Facilities Maintenance

Guest Room Attendant

Kitchen Cook

Breakfast Attendant

Restaurant Server

Bartender

Customer Service

Work Activities

Overseeing clerical tasks, such as sorting and sending mail.

Keeping an inventory of office supplies and ordering new materials as needed.

Maintaining files.

Welcoming visitors to your office.

Answering phone calls.

Taking and delivering messages.

Ensuring the office runs smoothly.

Provide excellent customer services.

Greet customers and present menus.

Make suggestions based on their preferences.

Take and serve food/drinks orders.

Up-sell when appropriate.

Arrange table settings.

Always keep tables clean and tidy.

Deliver checks and collect payments.

Previous Employment

Silver Diner, Server/Bartender, MD May 2022 - Current

Bob Evans, Server, MD April 2021 - May 2022

Department of Corrections, Office Clerk, MD March 2020 - November 2020

Maryland Corrections Enterprises, Fabric Cutter, MD October 2017 - January 2018

Department of Corrections, Dietary Cook, MD January 2017- October 2017

Econo Lodge, Housekeeper, WV May 2015 – August 2015

Golden M Company, Crew Member, MD January 2013 – March 2013

Anvil Restaurant, Server, WV April 2009 – December 2010

Jackson Hewitt Tax Service. Tax Preparer/Manager, WV December 2008 – April 2015

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