United States Program Assistant
Resume:
Kathleen Ines Melendez
Phila. PA. 19131
EMAIL: ad4uy1@r.postjobfree.com
Work Experience:
**/**** – 7/2013
Agency for Healthcare, Research and Quality
540 GAITHER ROAD Rockville, MD United States
Program Assistant (This is a federal job)
Supervisor: Deborah Voigt 301-***-****)
Salary: 46,431.00 - $53,000
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 7/4
As part of the Administrative Services Department, my duties are as follows:
- Address building complaints and forward them to the building's housekeeping and engineering staff
- ensure that all complaints are addresses in a timely manner
- Serve as primary cardholder for the Administrative Services
office,order services and supplies under $3,000, pay all invoices
- Enter all purchases made with credit card under $3,000 into MACCS database system
- Prepare all requisitions in I-Procurement for maintenance of agency copiers, building repairs, renovations and alterations, large purchases $25,000 and over, such as agency office equipment, ergonomic equipment and services, HVAC overtime, contractor personnel, etc.
- COTR for (2) contracts; Parking Contract between Atlantic Parking and AHRQ, also Shuttle bus and AHRQ, providing service for employees.
-Manage monthly METRO benefits contract, providing transportation funds to employees; Parking contract, providing parking benefits to employees and, the Bike2Work program, providing benefits for Agency employees who ride their bicycles to work.
- Wrote Transportation Policy for posting on Agency's Intranet
-Serve as backup for Travel Scheduler and FATA in their absence.
- Property Manager - Conduct physical inventories annually of all office equipment with a dollar value over $25,000. Unneeded equipment is transferred to storage for surplus when necessary
- accountable property records are entered into an inventory database.
- Manage the Agency's Ergonomic Program. Schedule assessments for employees upon request. Order and stock necessary ergonomic supplies and modalities. Follow-up with employees to provide recommended/required equipment per assessment
- ensure that all invoices are paid.
- Records Manager from 2008 - 12/2010. In this capacity, I represented AHRQ at HHS Bridge Meetings and conferences, reporting all pertinent changes and information to the Agency. Ensured that unneeded records were properly transferred to NARA and disposed of when necessary. Maintained the Agency's compliance with set regulations
- Update Records schedule as needed.
- Create annual IAA, Interagency agreement between NARA and AHRQ.
Agency for Healthcare, Research and Quality
Rockville, MD United States
Program Assistant (This is a federal job)
Supervisor: Deborah Voigt 301-***-****) Okay to contact this Supervisor: Yes
01/2006 - 12/2007 Hours per week: 40 Series: 0303 Pay Plan: Other
National Institutes of Health
Bethesda, MD United States Secretary (This is a federal job)
06/2006 - 08/2006 Hours per week: 40 Series: 0318 Pay Plan: GS Grade: 7
Secretary to Thoracic Oncology Section of the Surgery Branch in the Center for Cancer Research at the National Institutes of Health. In this position I coordinated the work of the section, performing a variety of clerical and administrative tasks in support of the physicians and staff. I served as the primary point of contact and source of information on activities and research for the Senior Investigator and Head of the section. I maintained his calendar and scheduled appointments and meetings based on personal knowledge of the Chief's workload. Received visitors and incoming calls for the Head and staff. Prepared documents, letters and manuscripts from transcription and written materials. Typed a variety of other correspondence, memoranda, reports and government forms using computer and/or typewriter. Reviewed ongoing correspondence and other documents for procedural and grammatical accuracy, proper format, and conformance with established policy. Received and reviewed all incoming mail, correspondence, and reports. Established and maintained a variety of automated and manual subject matter files and records relating to administrative policies and procedures and activities of the Thoracic Oncology Section. Made travel arrangements, and prepared reimbursement vouchers for chief and staff, made travel arrangements and processed reimbursement vouchers. Performed other clerical and administrative duties as assigned by the Section Head
Agency for Healthcare, Research and Quality
540 Gaither Road
Rockville, MD United States
Program Assistant (This is a federal job) Supervisor: Deborah Voigt 301-***-****) Okay to contact this Supervisor: Yes
02/2005 - 06/2006 Salary: 34,000.00 USD Per Year Hours per week: 40 Series: 0303 Pay Plan: GS
My duties as a program Assistant in the Office of Performance, Accountability, Resources and Technology have primarily been performing travel system administration responsibilities by entering and maintaining all travel data in the Agency's automated travel system (GovTrip), preparing all necessary travel documents for domestic and foreign travel verifying legal entitlement and compliance with Federal travel regulations; and, making all necessary travel arrangements and reservations including lodging and mode of transportation. Secondarily, I have maintained Federal Express Invoices ensuring that all invoices are stamped for signature by Agency Budget Division and processed for payment; tracked copies of FedEx invoices for payment and future budget audits. In addition, I reported the Agency's building complaints to the property managers, acted as liaison between the "Agency's" staff, the property manager and the building engineer. Maintained a log of building complaints with the resulting actions taken. I also had the duty of securing an outside vendor to dry clean the upholstered chairs of the conference rooms and several staff offices. I scheduled the work to be done and oversaw the task to completion. Upon completion, I walked the invoice through the proper channels for payment.
Kelly Services
Washington, DC United States
Correspondence Assistant
Supervisor: Phyllis Zucker 301-***-****)
Okay to contact this Supervisor: Yes 08/2004 - 02/2005 Salary: 15.00 USD Per Hour Hours per week: 40
From 8/30/04 until February 4, 2005, I was employed by the Kelly Services in the Agency for Healthcare Research and Quality (Federal Government) as a Correspondence Assistant. The duties of this position have been to enter all correspondence and document information into CTS, SWIFT and Access databases in a timely manner, with minimal supervision; finalize letters and memos for the Director and the Deputy Director and, out-process the correspondence and document packages assigned by the Exec. Sec. This includes auto-penning when necessary, date stamping, making copies, and distributing or filing as needed; check SWIFT a minimum of four times a day; assist in the transfer of paper documents to electronic archive; and, provide courteous and prompt support to the Executive Secretary, Program Analyst and Correspondence Control Coordinator.
Georgetown University Medical Center
Washington, DC United States
Administrative Assistant
Supervisor: Human Resources Dept. 800-***-****)
02/2002 - 04/20 Hours per week: 40 Okay to contact this Supervisor: Yes
I was responsible for the administrative and secretarial functions of the Gynecology/Oncology Division. These functions include but and are not limited to screening and directing all incoming calls, relaying messages, transmitting information to the appropriate personnel. Composing and typing all correspondence, sorting and distributing mail, maintaining files as necessary, scheduling appointments and meetings, handling all administrative aspects of GYN/ONC patient/drug studies, liaison between patient/physician and physician/hospital and all outside agencies, tracking and ordering office supplies for divisional use, assuming operational functions of administrative staff in their absence, coordinating physician's schedules between academic and clinical duties, and making travel arrangements.
Redevelopment Authority of Prince George's County
Largo, MD United States
Administrative Aide III
Supervisor: Ann Lewis 301-***-****)
Okay to contact this Supervisor: Yes 01/2001 - 09/2001 Hours per week: 40
Under direction, performed various and responsible secretarial/office management and administrative work, involving considerable responsibility, sensitivity, complexity and variety. Provided office support to the Redevelopment Authority of Prince George's County. Screened and forwarded all calls to appropriate personnel, opened, sorted and forwarded mail, updated periodicals and manuals daily, typed and proofread correspondence assuring for punctuation and spelling accuracy, prepared real estate and bid proposals utilizing Microsoft Word with Excel, Power Point and Microsoft Access. Transcribed Board meeting minutes from dicta phone formatting in report form, compiled with various other information for future Board meeting, maintained and ordered office supplies, kept log of use and maintenance of county vehicles, kept logs of all current projects, tracking status, and listing supplies with vendors for the purpose of reordering. In addition, I checked all employee time sheets for accuracy and leave documentation; prepared the final copy for Payroll; controlled work flow and, established office procedures in support of the division and other large units or major work programs. In performing these functions, I used independent judgment and initiative in carrying out complex assignments, insuring conformance with policy and procedures when needed. I also, interacted daily with County and local government officials, made travel arrangements and performed other related duties as assigned.
George Washington University Medical Center
Washington, DC United States
Senior Medical Secretary
Supervisor: Dr. Susie Lew 202-***-****)
Okay to contact this Supervisor: Yes 06/1996 - 01/2001 Hours per week: 40
I supervised two medical secretaries, medical coding and computerized billing of all in-patient, outpatient and monthly dialysis charges for eight physicians and eighteen dialysis centers.
Established and instructed periodic in-services for physicians regarding changes in Medicare laws. Developed and organized the Division's financial reports. Pre-certified and scheduled renal biopsies, diagnostic tests and patient admissions and, acted as the patient/physician liaison.
Hahnemann University Medical Center
Philadelphia, PA United States
Administrative Assistant
Supervisor: Kathy Pietluck 215-***-****)
Okay to contact this Supervisor: Yes 01/1994 - 06/1996 Hours per week: 40
During my employment at Hahnemann I held three temporary positions. The first was in Medical Staff Affairs Office where I assisted the Director with the credentialing for over 800 physicians. My supervisor's name was Kathy Pietluck. Her phone number is 215-***-****. I interacted daily with the hospital personnel and outside organizations in order to compile and maintain current licensing and hospital privileges. I processed information of a highly sensitive and confidential nature. In addition, I collected, transcribed and distributed minutes for monthly committee meetings, maintained the Director's calendar, screened and directed all incoming calls and traveled to instruct staff of newly acquired hospital sites in computerized credentialing procedures.
The next position was with the Nurse Recruitment and Retention Office. My supervisor was Kathy Sherman. Her phone number is 215-***-****. In this position I provided administrative support to three nurse recruiters. The duties included coordination of their calendars, administration of applicant testing, coordination of interviews, drafting and maintaining up-to-date employment postings, screening and directing all incoming calls, opening, sorting, distributing and filing large volumes of mail and transcribing from dicta phone and handwritten notes, committee meeting minutes.
The third position was in the Department of Medicine/Oncology. In this position I was the administrative assistant for a surgical oncologist. His name was Jeffrey Brodsky, M.D. and the phone number for the department is 215-***-****. I worked closely with the physician, maintaining his academic and clinical calendars, organizing medical student's rotation through the Residency program, screened and directed all incoming calls, scheduled patient appointments for Breast Center and transcribed by dicta phone, all patient's reports and correspondence
Suburban ENT
BalaCynwyd, PA United States
Medical Secretary
Supervisor: Olivia Kirschner 610-***-****)
Okay to contact this Supervisor: Yes 01/1992 - 01/1994 Hours per week: 40
As the administrative assistant/receptionist, I provided clerical support to three Ear, Nose, Throat, Facial and Plastic Surgery surgeons. I transcribed all patient reports and letters, scheduled diagnostic testing, screened and directed all incoming calls.
St. Christopher's Hospital for Children
Philadelphia, PA United States
Administrative Assistant/Supervisor Supervisor: Marianna Donleavy 215-***-****)
Okay to contact this Supervisor: Yes 01/1990 - 01/1992 Hours per week: 40
Secretary to the Chief of Cardiology, coordinating his administrative calendar with clinical demands, made travel arrangements, functioned in the capacity of supervisor to five secretaries, dicta phone transcription of all patient notes and letters, scheduled pre-admission testing, admissions and cardiac catheterizations, screened and directed all calls, patient/physician liaison, assisted in the screening process for vacant positions and with employee performance evaluations, allocated and distributed the workload among the secretaries and computerized billing of ekg's performed in the satellite office.
Albert Einstein Medical Center
Philadelphia, PA United States
Administrative Assistant/Office Manager Supervisor: John Tucker, MD 215-***-****)
Okay to contact this Supervisor: Yes 01/1988 - 01/1990 Hours per week: 40
I was the assistant to the Chairman of the Department of Otolaryngology. I coordinated his clinical, operative and lecture schedules, edited his papers for publication and prepared slides, made travel arrangements, scheduled surgeries at three hospitals, computerized billing of office, hospital, special procedures, and physician/patient liaison.
Education: St. Joseph's University Philadelphia, PA United States Some College Coursework Completed
Job Related Training:
GPA: 3.75 of a maximum 4.0 Credits Earned: 30 Semester hours Major: Journalism
George Washington University Washington, DC United States Some College Coursework Completed
GPA: 3.75 of a maximum 4.0
Credits Earned: 18 Semester hours
Major: Fine Arts
Temple University Philadelphia, PA United States Some College Coursework Completed
GPA: 3.5 of a maximum 4.0
Credits Earned: 70 Semester hours
Major: Fine Arts
Completed several courses related to Customer Service Relations, GovTrip, ITAS (Basic Time and Attendance), Travel Preparer, FATA, Relocation Allowances, COTR (2009)(2010)(2011)
Records Management Overview
Emergency Planning and Response for Vital Records
Records Implementation KA4
Records Scheduling KA3
Asset and Risk Management KA5
Records Management Program Development KA6
References Name Employer
Susie Lew, MD George Washington University Medical
Center DeborahVoigt Agencyfor
Healthcare, Research and Quality
Cynthia Nunley Agency for Healthcare,
Research and
Quality Indicates professional reference
Title
Medical Director
Supervisory Management Analyst
Supervisory Management Analyst
Phone
cynthia.nunley@ah rq.hhs.gov
Additional Typing speed 50 - 60 wpm. Computer software: Microsoft Word, GovTrip, ITAS, I-Procurement, Information: MACCS, COTR.
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