Service Advisor Writer
Resume:
Missy Eaton
New Boston, NH
******************@*****.***
Sponsorship required to work in the US
Work Experience
Lead Service Writer truck side
New England Truck Center - Exeter, NH
May 2023 to Present
Heavy duty,medium duty and light duty trucks/trailers. Held the lead truck side service advisor position . Dispatching jobs to techs. Overseeing techs progress and timelines. Communicate with customer if we were not going to make a deadline or promise time. Advise customer of the progress we have made on repairs, being sure to advise promptly if truck needed further repairs and get additional approvals as per protocol. Honor quotes and estimates and ensure they are as precise and accurate as can be
( be sure to understand the repairs at hand. You don’t want to charge the customer for labor lines that are incorrect. I.e: charging a customer to r&r calipers when you already charged to r&r pads and rotors, which includes r&r/r&i of the calipers ) That will leave a bad taste in the customers mouth and make them think you are trying to overcharge them and or you are not fully educated in your position. This removes the trust the customer once had for the shop. Many repairs may overlap so always ask questions if you don’t fully understand a repair. Ensure labor and parts pricing is correct to the best of my ability. Get another set of eyes to look it over. Once estimates and repair orders are built, get authorization for work from customers. Log the name date and time of customer approving the job if verbally approving via phone. Save any Email correspondence, text messages etc if being approved via computer /phone. If in person, be sure to have the individual accept repairs and costs by signing and dating the final estimate. By getting a signature, this makes the RO a legally binding document. Ensure this individual is allowed to make company decisions before accepting this approval. You don’t want to give the “ go ahead “ to the technician and parts department and have the correct representative say that they aren’t going to pay because the wrong person approved the estimate. If needed collect a down payment at this time for any special order parts prior to starting repairs. When repairs are made and the vehicle is finished, advise customer. Turn the RO into an invoice. Upon pick up of the vehicle, the customer must pay their invoice ( unless they have terms of net30 ) in order to receive the keys for the vehicle unless otherwise discussed and planned with management.
Service Advisor- car and truck side
Grappone ford - Bow, NH
September 2022 to Present
Worked in Cdk to write up service for both car side and truck side. Put through warranty claims through Ford. Conducted a professional relationship with guests. Efficiently communicate with techs to advise customer of repairs needed. Build estimates and ROs and only go forward once you get customers approval. Follow any additional protocols of the company before going forward with ordering parts and conducting the repairs. Keep the customer in the loop the whole time, which ensures a good working relationship with the customer. Advise of additional repairs, costs and time needed to complete jobs. Collect payment prior to returning the vehicle.
Diesel Performance Service Writer/Manager and Parts Northeast Performance diesel - Wilton, NH
June 2020 to September 2022
Service Writer for medium and heavy duty trucks and heavy duty equipment. Ordered parts. Made quotes for various repairs, upgrades and rebuilds. Dispatch towing to drivers. Coordinated maintenance and dispatching of jobs to technicians based on their experience levels. Was sure to not give a new tech a job that they don’t know how to do. Communicate and oversee technicians to order the parts they needed promptly and correctly. Provide accurate estimates/quotes to customers and get approval before telling a tech to go ahead with a repair. Document and get verbal or written approval on RO from customer that is able to make decisions for the said company. Stay in contact with updates and any information to keep the customer in the loop. Advise if we needed more time if we wouldn’t make a promise time. Advise of any additional parts and labor that might need to be added to a estimate/ro based on wear or corrosion of a part that cannot be reused or that broke during removal or installation. Be sure to get payment when customer is picking up vehicle and only return keys after doing so, unless otherwise instructed by upper management or if they have terms of net 30.
Service Manager
Horseless Carriage - Milford, NH
July 2016 to December 2021
Service writer and manager for gas, diesel, medium and heavy duty equipment. Scheduling of jobs, quotes and estimates, repair orders and invoices. Following all company protocol. Ordered parts for every job based on technicians findings. This position included bookkeeping, payroll, NH audits, Mechanics liens and Abandoned Vehicles, renewal of licensing from the state of NH. Ordering inspection stickers and equipment for inspection machine from Gordon Darby and store correctly in a locked safe. Performed fluid film to vehicles. Did maintenance repairs. Everything and anything to keep the service department and shop running in an orderly fashion while following all state laws and company protocols. Education
General educational development
Goffstown High School - Goffstown, NH
September 2004 to June 2009
Skills
• Service Technician Experience
• Auto Service Management
• Upselling
• Bookkeeping
• Automotive Repair
• Auto Estimating
• Vehicle Maintenance
• Mechanical Knowledge
• I have lots of different skills in many trades. I have been a service manager, lead service writer in heavy duty trucks and diesel trucks. I have worked in the trades as a laborer, carpentry framer, welding fabricator. I am a fast hands on learner and I am open to learning new things and confident in myself to be able to do so.
• Customer service
• Automotive repair
• Auto service management
• Welding
• Sales
• Cash handling
• Carpentry
• Bookkeeping
• Payroll
• Technical support
• Calipers
• Suspension
• Oil Change
• Mechanic Experience
• Delivery Driver Experience
• Electrical Experience
• Quality Assurance
• Landscape Maintenance
• Troubleshooting
• Handyman
• Blueprint Reading
• Computer Operation
• Diesel engine repair
• service writer and advisor truck side
• Brake Repair
• Alignment
• Tire Service
• Transmissions
• Hydraulics
• Backhoe Operation
• Freight Experience
Certifications and Licenses
Motorcycle License
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