Customer Service Nail Technician

Warwick, RI ***** 401-***-**** ************@*****.***

SOVANNEY OUNG

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS ● Microsoft Office

● Customer Service

● Teamwork

● Communication

● Active Listening

● Time Management

● Organization

● Attention to Detail

● Critical Thinking

● Patience

● Leadership

● Problem Solving

NAIL TECHNICIAN 05/2023 to Current

Blue Sky Spaworks

CASE WORKER INTERN 02/2023 to 03/2023

Gateway Healthcare

NAIL TECHNICIAN 08/2017 to 08/2022

Miniluxe

WORK HISTORY

● Communicated effectively with management concerning important customer issues.

● Responded to customer requests and concerns about gel application and nail art designs. Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.

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● Collaborated with other members of salon staff to provide amazing client experience.

● Recorded weekly supply and inventory needs and made regular orders for replenishment. Maintained master appointment calendar covering all customer visits, employee schedules, and special events

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Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction

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Received information and training on professional boundaries, mental illness, psychiatric medications, medication observation, controlled medications, overdose response, and recognizing imminent risk

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● Maintained a safe, clean, and therapeutic environment within the residential program

● Encouraged participation in activities of daily living

● Observed staff screen clients for substance use

● Assisted staff with planning/participating in activities and events

● Assisted staff with managing medical, psychiatric, and behavioral crisis.

● Greeted all guests in a warm friendly manner to create a positive first impression of the nail SEASONAL SALES ASSOCIATE 11/2012 to 01/2013

Forever 21

ASSISTANT MANAGER 08/2011 to 08/2012

Family Dollar

salon

● Informed clientele about state regulations

● Performed cleaning and sanitation services for the nail salon

● Scheduled and administered nail salon as needed or required

● Collected and processed sale transactions.

● Welcomed customers in a courteous and professional manner Provided outstanding customer service by helping customers locate clothing and answering questions about merchandise

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● Organized floor's visual presentation

● Always maintained friendly and professional demeanor with customers and co-workers.

● Completed inventory checks, mark downs, mark ups, and sale promotions

● Unloaded delivery trucks during shipment and lifted merchandise weighing up to 50 pounds

● Displayed and signed merchandise, restocked merchandise, and organized fixtures

● Communicated with all levels of management and employees

● Balanced daily deposits and daily sales reports. The Genesis Center, Providence, RI

High School Diploma, 2014

EDUCATION

CERTIFICATIONS Affirming LGBTQ+ People Through Effective Communication Training, Warren Alpert Medical School of Brown University, 02/01/23

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● Basic Life Support Healthcare Provider, American Heart Association, 02/01/23

● First Aid, American Heart Association, 02/01/23

● Mental Health First Aid, American Heart Association, 02/01/23 Gateway Healthcare, Pawtucket, RI, 02/01/23, 03/01/23, Case Worker Intern, Received information and training on professional boundaries, mental illness, psychiatric medications, medication observation, controlled medications, overdose response, and recognizing imminent risk, Maintained a safe, clean, and therapeutic environment within the residential program, Encouraged participation in activities of daily living, Observed staff screen clients for substance use, Assisted staff with planning/participating in activities and events, Assisted staff with managing medical, psychiatric, and behavioral crisis RELEVANT

EXPERIENCE

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