Francesca Ruiz

Valrico, FL ***** • 940-***-**** • ad4usp@r.postjobfree.com

Summary

Medical logistics specialist bringing 10+ years' experience managing logistics needs in and outside hospital. Proficient in validating inventory, coordinating deliveries and managing documentation. Excellent communication, conflict resolution, and problem-solving abilities. Goal-driven Supply Manager familiar with managing inventories, maintaining accountability for high-value equipment and distributing supplies. Proficient in forecasting trends and tracking expenditures.

Talented supply chain professional with understanding of Air Force logistics requirements and practices. Adept at locating materials, coordinating supplies and maintaining desired levels. History of overseeing a wide range of equipment and supplies such as, Medical Vaccines, War reserve supplies and technical equipment for United States Air force personnel. Analytical and organized problem-solver with top communication and planning skills. Competent in documentation, reporting and warehouse oversight. Bringing solid understanding of supply management operations, personnel needs and maintenance requirements. Offering 10+ years of experience with United States Air Force and strong desire to make positive impact on stateside preparations, oversees operations and emergency response.

Skills

Team leadership

Strong verbal communication

Self-motivated

Materials preparation

Data analysis

Data entry

Skilled in DMLSS Cold chain

management

Attention to detail

Customer service

Purchase

equipment/supply/services

Driving

Management Purchasing

Document scanning

Extremely organized

Conflict resolution

Data management Inventory

management

Experience

Acquisition Specialist, 12/2020 to 01/2024

United States Air Force – Shaw Afb

Leveraged data-driven insights to optimize acquisition processes further, enhancing efficiency across all stages of the procurement lifecycle.

Ensured compliance with federal acquisition regulations, minimizing risk exposure for the organization.

Negotiated contracts with suppliers, achieving significant cost reductions and improved delivery timelines.

Developed strategic acquisition plans, leading to a streamlined process and reduced costs. Coordinated due diligence efforts among various departments, ensuring efficient information gathering processes.

Presented detailed reports on acquisition opportunities to senior management, facilitating informed decisions on potential deals.

Established and maintained regular communication with target company representatives, fostering a collaborative environment during the acquisition process. Established and maintained accurate records of purchases, pricing and payment terms. Identified opportunities to reduce lead times and improve inventory management. Monitored inventory levels and avoided shortages with timely replenishment of stock. Reviewed and approved purchase orders and invoices for accuracy and completeness. Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.

Customer Service Manager, 10/2018 to 01/2024

United States Air Force, USAF – Shaw Air Force Base Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.

Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.

Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality. Reduced customer complaints, proactively addressing issues and implementing effective solutions. Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made. Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.

Enhanced customer satisfaction by streamlining support processes and implementing new strategies.

Increased team productivity by providing ongoing training and support to customer service representatives.

Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Defined clear targets and objectives and communicated to other team members. WRM Manager, 11/2016 to 10/2018

Medical Logistics

Utilized pallet jacks to move items to and from different warehouse locations. Load incoming trucks with packages from the max reach Recognized defective material and reported issues to management to facilitate prompt resolution. Identified safety hazards and notified management to determine proper resolution of issues. Contributed ideas on ways to improve or optimize warehousing procedures. Help vendors daily with shipments going out

TDR Specialist (Trailer Dock and Release) Open and close warehouse doors to ensure trailer trucks were being brought in and sent out safely and correctly Acquisition Specialist, 06/2016 to 09/2018

United States Air Force, USAF – Holloman Air Force Base, United States Tracked usage of medical supplies and placed orders to maintain inventory levels. Purchased, coordinated and distributed materials necessary for maintenance functions and used by area personnel.

Set and administered supply budgets and tracked all expenses. Generated and managed maintenance records for services requested and performed. Promoted safe working conditions by monitoring safety procedures and equipment. Informed upper management or department heads of items loaded or problems encountered. Kept supply rooms neat and made items easily accessible. Leveraged data-driven insights to optimize acquisition processes further, enhancing efficiency across all stages of the procurement lifecycle.

Achieved successful outcomes in negotiations with vendors by employing strong analytical skills and persuasive communication techniques.

Established robust supplier communication channels to facilitate transparent discussions on project progress and resolve issues promptly.

Medical Logistics Specialist, 04/2013 to 02/2016

Logistics Warehouse

Printed, picked, and packed items for shipment according to tight schedules. Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations. Coordinated across departments to build successful logistics solutions for medical customers Handled all delegated tasks, including packing and shipping/deliveries. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Noted current product inventory levels to support completion of order requests and audits. Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.

Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.

Implemented quality control measures for incoming shipments, minimizing instances of damaged or expired products in inventory.

Optimized storage space utilization through strategic reorganization of medical materials and equipment.

Ensured efficient distribution processes for pharmaceuticals by working closely with pharmacy staff and adhering to strict guidelines governing drug dispensation. Improved medical inventory accuracy by implementing an efficient tracking system. Education and Training

Certification And Trainings, 01/2024

Medical Logistics

OSHA trained

HIPPA Certified

CPR Instructor

ASSIST Certified

Medical Logistics Specialist: 2014

United States Air Force - San Antonio, TX

High School Diploma: 12/2013

Osha Training - San Antonio, United States

Accomplishments

Air and Space Achievement Medal

Meritorious Unit Award

Air Force Good Conduct Award

National Defense Service Medal

Global War On Terrorism Service Medal

Humanitarian Service medal

Air and Space Longevity Service Award

USAF NCO PME Graduation Ribbon

Air and Space training ribbon

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