SHAFAU IDRIS OLAYINKA

Plot *, Diamond Crescent, Southern Estate,

Lakowe, Phase 2, Sch Gate, Lakowe Bus- Stop

Ibeju- Lekki, Lagos State

081********

ad4uqf@r.postjobfree.com

Professional Summary

Highly motivated and results-oriented Sales professional with over 4 years of experience in the industry. Proven ability to exceed sales targets and build strong customer relationships through excellent communication and a customer-centric approach. Adept at adapting to changing demands and identifying opportunities for process improvement to drive customer satisfaction.

Skills

Market research Market development

Sales Data Analyzing

Program Management Digital marketing

Communication and Collaboration Record keeping

Technical Expertise Serve customers

Monitor security

Teamwork

Organization

EXPERIENCE

Cooperate sales Manager Dec 2022 Till Date

SMILE COMMUNICATIONS LTD LAGOS, NIGERIA

Scheduled client meetings, conducted presentations, and closed sales to achieve targets. Identified client objectives to present product and service solutions.

Leveraged social media and other research methods to conduct market development and cultivate potential clients.

Studied industry trends and conducted extensive market research to identify competitive offerings.

Prepared sales contracts while adhering to applicable rules and regulations. Developed targeted lists, call strategies, and messaging to generate new business opportunities.

Employed strategies to resolve client issues, retain clients, and achieve sales goals.

Utilized CRM system to maintain sales, revenue, and invoice records.

Visited, called, and emailed clients to provide after-sales support and build long-term relationships.

Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.

Planned balanced approach combining servicing of established accounts with consistent

prospecting for new business.

Engaged customers and built connections to drive long-term sales.

AUDITOR: TEAM LEADER Jan 2021 – Nov 2022

ACCOUNTING AND INFORMATION MANAGEMENT SERVICES

LAGOS, NIGERIA

Conduct audits which includes a comprehensive review of financial statements, including balance sheets, income statements, and cash flow statements. i ensures these statements adhere to accounting principles and accurately reflect the company's financial health.

Evaluate internal controls by testing the effectiveness of the company's internal controls over financial reporting. Thereby help prevent errors and fraud, and assesses the adequacy and identifies any potential weaknesses.

Identify and investigate potential fraud by detecting red flags that might indicate fraudulent activity. I use various techniques like analytical procedures and detailed testing to uncover any discrepancies or misrepresentations in the financial records.

Based on the audit findings, i prepares reports outlining their opinion on the fairness and accuracy of the financial statements which are crucial for stakeholders in making informed decisions about the company.

Maintain professional questioning approach throughout the audit process, challenging assumptions and ensuring all areas are thoroughly examined.

Communicate and collaborate with various stakeholders, including management, clients, and regulators.

OPERATIONS MANAGER Feb 2017 – Nov 2018

IPAS CYBER TECH LAGOS, NIGERIA

Recruit, hire, train, and schedule staff.

Motivate and mentor employees to deliver excellent customer service.

Monitor performance and conduct regular evaluations.

Ensure a welcoming and positive environment for customers.

Address customer inquiries and resolve any issues promptly.

Maintain high standards of cleanliness and hygiene throughout the cafe.

Monitor the functionality of computers, peripherals, and network infrastructure.

Troubleshoot minor technical issues and escalate complex problems to IT service providers.

Maintain software licenses and update systems as needed.

Manage inventory of food, beverages, and other supplies.

Order and maintain sufficient stock levels to meet customer demand.

Minimize waste and maintain budget for supplies.

Process customer payments accurately and efficiently.

Maintain daily sales records and cash flow statements.

Prepare reports and analyze financial performance.

Identify opportunities to improve efficiency and profitability.

Develop and implement marketing strategies to attract new customers and retain existing ones.

Manage social media presence and online promotions.

Organize events and contests to promote the cafe.

Enforce company policies and safety regulations.

Monitor activities to prevent unauthorized use or illegal activity.

Maintain a safe and secure environment for both customers and staff.

References

On Request

Education

Bachelor of Science: Planning Engineering 2021

BESTOWER INTERNATIONAL UNIVERSITY Cotonou, Benin Republic

West Africa School Certificate 2010 Christ The King International Schools, Gbagada

Lagos

Introduction to Computer 2008 KAROX COMPUTER LITRACY TECH, Lagos

Languages English, Fluent French, Conversational

Awards

Outstanding Achievement in Customer Satisfaction, 2018

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