C A R E E R O B J E C T I V E

E X P E R I E N C E

N I C O L E L E H M A N

San Antonio, 78213 210-***-**** ad4upv@r.postjobfree.com Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

HAMPTON INN OF STONE OAK, SAN ANTONIO

Assistant Executive Housekeeper/ Laundry Attendant, Aug 2017 - Jul 2022 Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.

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• Kept storage areas and carts well-stocked, clean and tidy.

• Dusted and polished furniture and equipment.

Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas.

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• Replenished supplies, such as drinking glasses, linens, writing supplies and bathroom items.

• Carried linens, towels, toilet items and cleaning supplies, using wheeled carts.

• Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary.

• Sorted clothing and other articles, loaded washing machines and ironed and folded dried items.

• Disinfected equipment and supplies, used germicides and steam-operated sterilizers. Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisors.

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• Assigned duties to other staff and gave instructions regarding work methods and routines. BIOTEST, SAN ANTONIO, TX

Lead BMT, Nov 2008 - Mar 2014

• Recommended changes in working conditions and equipment to increase business unit and team efficiency.

• Developed and utilized team building exercises to promote workplace synergy and productivity. Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.

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• Notified supervisors of overarching customer and team member concerns.

• Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance.

• Took appropriate measures to correct service quality deficits.

• Conducted performance reviews to measure employee growth and skills. E D U C ATION

A D D I T I O N A L S K I L L S

• Notified customers and employees of company promotions and limited-time offers.

• Delegated tasks to team members according to project requirements and employee strengths.

• Resolved problems and escalated high-level issues to supervisor within established timeframes. Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.

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SOUTHERN CAREERS INSTITUTE

SAN ANTONIO, TX

Pharmacy Tech Pharmacology (Apr 2008)

• GPA: 4.0

FOX TECH

SAN ANTONIO, TX

Completed coursework towards High School Diploma (Jan 2005)

• Special Requests

• Inventory Restocking

• Storage Area Management

• Providing Feedback

• COVID-19 Safety Procedures

• Hospitality Management

• Team Support and Collaboration

• Supply Replenishment

• Room and Public Space Cleaning

• Standard Operating Procedures Maintenance

• Cart Stocking and Organization

• Guest Satisfaction

• Guest Service and Support

• Client Privacy

• Business Documentation

• CDC Sanitation Guidelines

• Active Listening

• Reading Comprehension

• Stain Removal

• Front Office Operations

• Guest Safety

• Daily Progress Reports

• Office Supplies and Inventory

• High Customer Service Standards Adherence

• Linens and Toiletries

• Laundry Distribution

• Coaching and Mentorship

• Effective Customer Service

• Executive Leadership

• Task Prioritization

• Damage and Theft Reporting

• Safety Risk Assessment

• Inspecting Completed Work

• Equipment Disinfection

• Lost and Found Management

• Deep Cleaning Protocols

• Inventory Audits

• Guest Request Response

• Cash Register Operations

• Client Relations

• Job Assignments

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