Customer service

C A R E E R O B J E C T I V E

E X P E R I E N C E

N I C O L E L E H M A N

San Antonio, 78213 210-***-**** *************@*****.*** Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

HAMPTON INN OF STONE OAK, SAN ANTONIO

Assistant Executive Housekeeper/ Laundry Attendant, Aug 2017 - Jul 2022 Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.

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• Kept storage areas and carts well-stocked, clean and tidy.

• Dusted and polished furniture and equipment.

Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas.

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• Replenished supplies, such as drinking glasses, linens, writing supplies and bathroom items.

• Carried linens, towels, toilet items and cleaning supplies, using wheeled carts.

• Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary.

• Sorted clothing and other articles, loaded washing machines and ironed and folded dried items.

• Disinfected equipment and supplies, used germicides and steam-operated sterilizers. Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisors.

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• Assigned duties to other staff and gave instructions regarding work methods and routines. BIOTEST, SAN ANTONIO, TX

Lead BMT, Nov 2008 - Mar 2014

• Recommended changes in working conditions and equipment to increase business unit and team efficiency.

• Developed and utilized team building exercises to promote workplace synergy and productivity. Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.

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• Notified supervisors of overarching customer and team member concerns.

• Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance.

• Took appropriate measures to correct service quality deficits.

• Conducted performance reviews to measure employee growth and skills. E D U C ATION

A D D I T I O N A L S K I L L S

• Notified customers and employees of company promotions and limited-time offers.

• Delegated tasks to team members according to project requirements and employee strengths.

• Resolved problems and escalated high-level issues to supervisor within established timeframes. Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.

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SOUTHERN CAREERS INSTITUTE

SAN ANTONIO, TX

Pharmacy Tech Pharmacology (Apr 2008)

• GPA: 4.0

FOX TECH

SAN ANTONIO, TX

Completed coursework towards High School Diploma (Jan 2005)

• Special Requests

• Inventory Restocking

• Storage Area Management

• Providing Feedback

• COVID-19 Safety Procedures

• Hospitality Management

• Team Support and Collaboration

• Supply Replenishment

• Room and Public Space Cleaning

• Standard Operating Procedures Maintenance

• Cart Stocking and Organization

• Guest Satisfaction

• Guest Service and Support

• Client Privacy

• Business Documentation

• CDC Sanitation Guidelines

• Active Listening

• Reading Comprehension

• Stain Removal

• Front Office Operations

• Guest Safety

• Daily Progress Reports

• Office Supplies and Inventory

• High Customer Service Standards Adherence

• Linens and Toiletries

• Laundry Distribution

• Coaching and Mentorship

• Effective Customer Service

• Executive Leadership

• Task Prioritization

• Damage and Theft Reporting

• Safety Risk Assessment

• Inspecting Completed Work

• Equipment Disinfection

• Lost and Found Management

• Deep Cleaning Protocols

• Inventory Audits

• Guest Request Response

• Cash Register Operations

• Client Relations

• Job Assignments

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