Business Systems Analyst II

Resume

YEE CHOW

Alhambra, CA ***** • 626-***-**** • **********@*****.***

https://www.linkedin.com/in/yeechow288

BUSINESS SYSTEMS ANALYST

With over 11 years of experience in the IT industry, including nine years specializing in FinTech as a Business Systmes Analyst, I have expertise in digitalizing banking and wallet systems, collaborating with cross-functional teams and vendors to enhance UI/UX, and analyzing merchants, customers, and product owner requirements. I am skilled in preparing comprehensive documentation such as test cases, functional specifications, and BRDs, and proficient in problem-solving and troubleshooting to ensure smooth operations and efficient issue resolution. Problem Solving • Efficiency Improvement • Decision Making • Troubleshooting • Team Collaboration Time Management • End to End Project Plan • Functional Specification • Function Analyst Application/Software: Mobile and iBanking Digital Banking, Wallet Systems, Temenos T24 Retail Core Banking, Postman, JIRA, Microsoft Office Visio, Project, Excel, Word, PowerPoint, TestFlight, Merchant Payment Integration Systems, VQH System.

Databases: MS SQL, MySQL

SDLC: Agile, Waterfall, Scrum, Microservice, Kanban, Lean Languages: C#, Java

Web Services: REST, JSON, XML

Frameworks: .Net Framework

PROFESSIONAL EXPERIENCE

CAREER NOTE: Completed on-campus studies and currently taking distance education courses to complete a Master’s Degree in Computer Science (Available for full-time, W-2 employment). KBZ BANK, Yangon, Myanmar • 04/2019 – 05/2023

It is the largest privately-owned bank and wallet in Myanmar (Burma). Head of Business Solutions / Senior Business Analyst (01/2022 – 05/2023)

• Initiated and drove multiple merchants’ wallet payment solutions, reducing cash transactions by over 70% during the COVID-19 pandemic.

• Presented monthly progress reports to management.

• Managed and collaborated on the development of the Merchant Management System project, streamlining merchant settlement processes.

Business Solutions Manager/ Business Systems Analyst (04/2019 – 12/2021)

• Executed payment integration processes benefiting over 85% of e-commerce merchants.

• Prepared comprehensive documentation including BRDs and test cases of new products, systems, and applications.

• Troubleshot payment collection system issues and produced data analytical transaction reports. Technologies Used: Microsoft Office Project, Visio, SQL, PowerPoint, Excel, Word, JIRA, JSON, Rest API, SHA256, Postman, TestFlight.

ACE DATA SYSTEMS – BANKING DIVISION, Yangon, Myanmar • 11/2016 – 03/2019 ACE Data Systems is one of famous software company in Myanmar. Project Manager/ Business Systems Analyst (08/2017 – 03/2019) Resume

• Communicated and discovered user requirements from customers and led the development of customized wallet apps.

• Spearheaded the renovation of banking UI/UX, incorporating Visa/Mastercard payments. Functional Lead/ Functional Systems Analyst (11/2016 – 07/2017)

• Prepared test cases of every function flow and tested mobile and internet banking UI/UX enhancement projects.

• Achieved top-ranking status within eight months post-launch, establishing the application as the leading choice among users nationwide.

• Directed the development team in creating a core wallet app, resulting in contract acquisitions with two top ranking banks.

Technologies Used: tested Android, iOS, browsers, Microsoft Excel, Project, Visio, Excel, Word, PowerPoint, OutLook SQL.

MYANMAR METRO BANK (MMB), Yangon, Myanmar • 03/2014 – 07/2016 Myanmar Metro Bank (MM Bank) is an emerging financial institution in Myanmar. Senior Systems Analyst

• Integrated Microfinance subsystem into Temenos T24 core banking system.

• Maintained and analyzed Temenos T24 Retail Core Banking System, ensuring efficiency.

• Oversaw daily banking service closures and configured new loan products.

• Trained core banking application to new branches and new employees. Technologies Used: C#, Microsoft SQL Server, Temenos T24 core banking. BIZSOFT BUSINESS INFORMATION SYSTEM, Yangon, Myanmar • 07/2011 – 02/2014 Provide Information System Related Services including consultancy, Software Development. Senior Software Engineer

• Led software development and verification of ATM and POS devices.

• Developed ISO 8583 parser certification system for message validity.

• Provided guidance on usability and functional testing of ATM and POS terminals. Technologies Used: C#, Microsoft SQL Server, SQL Reporting Service, ISO8583 Message Standard, ATM, POS. EDUCATION

Master of Science in Computer Science

(In progress via distance education; expected completion 04/2026) Maharishi International University, Fairfield, Iowa Key Courses: Web Applications Architecture, Enterprise Architecture, Software Engineering, Web Application Programming

Bachelor of Computer Science (Honors)

University of Computer Studies, Yangon, Myanmar

CERTIFICATIONS

2017 - ICM Single Subject Diploma in Project Management, UK ADDITIONAL SKILL

Trilingual in English, Mandarin, and Burmese

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