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Sr Executive Customer Support

Location:
Mumbai, Maharashtra, India
Salary:
40000
Posted:
April 08, 2024

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Resume:

EDUCATION

BACHELOR OF BANKING & INSURANCE (BBI), MUMBAI UNIVERSITY

JUN 2009 – JUN 2012

HSC, MAHARASHTRA BOARD

JUN 2008 – MAR 2009

SSC, MAHARASHTRA BOARD

JUN 2007 – MAR 2008

WORK EXPERIENCE

SARITA J VISHWAKARMA

Loyalty Sr Executive

CAREER OBJECTIVE

To succeed in an environment of growth

and excellence and earn a job which

provides me job satisfaction and self-

development and help me achieve

personal as well as organization goal.

CONTACT

PHONE:

+91 – 869-***-****

ADDRESS-

Hanuman Nagar, Chakala, Andheri East,

Mumbai – 93, India

EMAIL:

ad4uoq@r.postjobfree.com

EPS World Wide – (Aug 2012 – May 2019)

• Operations & Billing Executives -

• Solving queries related to pick up and deliveries over call and email.

• Enter validating invoices.(purchase and sales)

• Preparing monthly invoice.

• Creation & working on MIS Report like – Monthly & Weekly sales report, overdue reports.

• Solving issues related to invoices and payment.

• Creation of E-way bill

• Customer support over email & call.

• Checking KYC details of vendor before receipting or delivering a shipment.

Fone2Serve - (Jul 2019 – Aug 2022)

(Client – Pidilite Industries Ltd, HO)

Operations/Loyalty Sr Executive –

• Providing analytical support to senior management bypreparing dashboards zone wise on sales data.

• Creating multifunctional reports by using various formulasand formats, product wise for better understanding on growth and contribution by that product on overall sales.

• Working on the schemes as per plans with the help of fieldteam at Pan India level for distributors and retailers to increase sales of the company.

• Preparing the MIS of scheme settlement and end to end timely settlement for the qualified retailers in the schemes

• Preparing automated scheme settlement reports and maintaining year on year tracker for multiple schemes, throughout the year for better outgo visibility

• Handling Loyalty Platform and creation of barcode.

• Also have knowledge of SAP (PO creating/SRN).

• Validation of vendor invoice and taking follow up with Accounts.

• Contractors KYC Verification.

HP Adhesives - (Aug 2022 – Till date)

(Sr.MIS EXECUTIVE)

• Creation of MIS all cluster wise on daily basis.

• Validation of invoice

• Taking follow up with sales Team.

• Monthly MIS of Target vs Ach with product wise.

• Forecasting Working on Monthly Basis.

• Monthly & Quarterly Schemes Settlement Working.

• Handling channel finance (Udaan) For invoicing and taking follow up with parties and accounts team till payment settlement.

SKILLS

• Communication.

• Ability to Work under Pressure.

• Decision Making.

• Time Management.

• Self-motivation.

• Conflict Resolution.

• Adaptability.



Contact this candidate