Carlos Franco

Palm Coast, Florida *****

386-***-****

ad4uo8@r.postjobfree.com

Skills

Team Leadership Focused – Budget and Loss Control - Solutions Oriented – Project Management – Process Improvement - Production Focused – Recruiting – Risk Assessment and Mitigation – Project Budgeting – Organization Development - Team Building - Regional Market Budgeting - Financial / Analytically Skilled – Strong Departmental Communication Skills – Governmental Budget Assessments – Heavy Facilities Machinery Acquisitions

EXPERIENCE

Licensed Realtor – Rentals, Sale and Leasing – Property Manager and Monthly Collections – Landlord

Halifax Area Properties Realty, Llc. 7/2023 – Present

Manage clients in the process of sales and purchasing transactions.

Mitigate Properties that may not suit client’s interest in profitability or suitability

Supervise the purchasing process while in due diligence period in accordance with Florida State Law and in conjunction with Title Company.

Manage lease renewals, including calendar of renewals with target renewal dates and specific actions required such as remodels or desired relocations

Analyze and make recommendations for underperforming real estate assets, including closing, lease negotiation

Oversee internal construction project management teams

Manage the process of refurbishing homes

Manage and deposit daily collection of all monthly rentals, late fees, etc.

Pursue delinquent rents and perform evictions within State and landlord laws and attend court proceedings as required.

Perform bi-monthly inspections of parking lot lights, canopy lights, signs, speed bumps, parking blocks, curbing, dumpsters, and pot holes and etc.

Track work orders

Get estimate/bids for tenant property improvements/ build-outs/vacant work bays

Township Fleet / Facilities Supervisor

City Of Holly Hill, Florida 3/2023 –9/2023

Lead Facility Maintenance teams in capital project repairs, while managing fleet maintenance operations, this included police equipment, fire and miscellaneous township equipment

Appropriated Public Works bids to be reported to Town Commission for Approval

Implemented preventive maintenance programs to ensure efficient functioning of equipment

Conducted regular inspections to identify areas for improvement and implemented corrective actions

Collaborated with vendors and contractors to facilitate repairs and renovations

Trained and mentored staff in safety procedures and best practices

Successfully implemented insource strategies, resulting in cost savings of 12%

Improved departmental processes, reducing downtime by 28%

Updated and streamlined safety protocols, enhancing employee and other division team on safety

Implemented energy efficiency measures, resulting in annual cost savings of 31%

Maintaining a clean and safe facility environment

Successfully managed facility upgrades, while completing multiple capital projects

Body Shop Area Director – Coggin

Asbury Auto Group - Jacksonville, FL. 9/2020 – 7/2022

Responsible for operating and managing multiple Asbury Collision centers in Jacksonville market

Monitored customer feedback to build strong business strategies and determine process improvements for better customer experience

Increased team performance with enhanced employee evaluation processes, direct coaching and goal setting expectations

Created streamlined location production schedules and collaborated with location managers to communicate objectives and goals

Directed improvements in safety, product quality, and service cost efficiency

Applied lean practices to balance workflow and eliminate unnecessary steps

Planned, directed, coordinated and assigned manpower to meet aggressive production schedules

Calculated financial and production costs while managing bottom line

Standardized production procedures, job roles and quality guidelines throughout all locations

Generated regional repair budgets and forecasts

Negotiating vendor and fleet repair contracts

Body Shop Manager – Coggin Ford

Asbury Auto Group - Deland, FL. 11/2018 – 9/2020 (Transferred to Jacksonville Market)

Successfully maintained top customer service ratings

Procured and maintained DRP accounts

Responsible for all decision making processes of the collision center

Serviced multiple dealerships including Coggin Ford and Coggin Honda

Enforced correct customer and repair processes to a failing non-profitable location

Increased employee retention, Each location produced highest monthly sales numbers on record

Customized and implemented standard operating procedures

Maintained multiple fleet accounts

Monitored Work in Process so constant workflow was achieved avoiding spikes

Analyzed department performance, flagged and resolved all issues as needed

Established specific keys to keys expectations and coordinated factory repair procedures

Identified, analyzed and corrected daily sales plan using CCC One, KPI metrics and DTS

Accountability measures such as PIP plans to systematically correct location concerns

Implemented strategic 5S process

Body Shop Manager

Wards Collision & Repair / Joe Hudson Collision Center – Orange Park, FL. 3/2017 – 11/2018

Implemented staffing and procedure changes resulting in significant improvement in P&L

Supervise team of 19 employees

Initiated CCC1 work tracking software to improve time and inventory management

Negotiated new DRP relationships

Effectively established credibility and positive business relationships with adjusters from various insurance companies including USAA, Nationwide, State Farm & Allstate

Owner / President

City Motors (Repairs) / City Auto Body Co (Collision) - Newark, NJ 3/1996- 1/2017

Specializing in the OEM automotive & Heavy Repair Industry. I opened my center in Newark NJ at an early age. Primary customer base was GM & Honda Factory repairs including Port Newark fleet maintenance and Federal GSA accounts. Company consisted of 27 employees and was under my direct ownership for over twenty years.

Inspected auto body damage and wrote up repair orders

Worked with customers and insurance companies to obtain payments

Checked quality of all work to maintain customer satisfaction

Managed team of 20 personnel focused on repairs and refinishing work

Managed and Executed operational KPI’s

Maintained high level of customer service

Balanced great working relationship with OEM Managers

Kept Morale at high level developing safe works environment

Monitored and evaluated teams, Identifying and targeting opportunities for improvement.

Maintained high level focus of Quality workmanship through process initiatives

Education / Training / Certifications

Bachelor's Degree in Business Management

University of Maryland / Robert H. Smith School of Business - College Park, MD

I-Car Platinum Certified - General Motors / ASE – ASEP & Service Leadership - OSHA 10 Certification

NAR / LRA Licensed

References Available Upon Request

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