Cassie Smith

Thomasville, NC *****

ad4uns@r.postjobfree.com

+1-336-***-****

To find a career that would allow me to develop my skills to a professional level and better myself. Work Experience

Customer Service/Project Coordinator

IoA healthcare Furniture - Thomasville, NC

May 2023 to Present

I work in an office cubicle setting creating quotes and processing purchase orders for select territories I have been assigned to

Customer Service Associate

Sheetz - Thomasville, NC

December 2022 to March 2023

Run the register part time 2 days a week until something more promising comes about Accounts Receivable Specialist

PepsiCo - Winston-Salem, NC

September 2021 to October 2022

I take inbound phone calls

I process payments

I update account information

I inform customers of their account status

I email open items and invoices to customers

I recommend customers and field partners use our billing website I initiate disputes

I net debits and credits

I transfer calls to appropriate department

Customer Service

Biscuit King - Lexington, NC

June 2009 to June 2015

Communicated with customers via Phone and face to face, ran a register, helped manage inventory, replenished inventory, helped in the kitchen and also kept our facility fresh and clean. Customer Service

Sheetz - Winston-Salem, NC

December 2014 to May 2015

Face to face customer service, ran a register, helped manage inventory, replenished inventory, helped in the kitchen and also kept our facility fresh and clean. Customer Service

Pizza Hut - Tyro, NC

October 2014 to May 2015

Communicated with customers via Phone and face to face, ran a register, helped manage inventory, replenished inventory, helped in the kitchen and also kept our facility fresh and clean. Education

Bachelor's degree in Healthcare Management

South University_Savannah Online - Savannah, GA

September 2021 to Present

Associate in Science (AS) in Medical administrative assistant Ultimate Medical Academy-Clearwater - Clearwater, FL January 2018 to May 2020

DIPLOMA

DAVIDSON COUNTY HIGH SCHOOL - Lexington, NC

January 2014 to June 2015

CERTIFICATE in Early Childhood Education

STANLEY COMMUNITY COLLEGE - Stanley, NC

March 2014 to March 2015

Skills

• ORganization

Learned in multiple environments, the better level of organization I obtained, the better job not only I did, but my team mates as well. Dealt with organizing from inventory, to orders and as well as assisting with funds. Communication

While working on my customer service skills, I learned how to properly communicate to not only my consumers but to also my team mates. Effective communication allowed for not only our customers receive top quality, but it improved the quality of my work environment.

Leadership

Being on the front of the line, with not only customer service but with my team mates as well, I had to demonstrate proper leadership skills, to help manage any issues, and help get it resolved quickly. I had to make sure my team mates were properly handling situations, and if not take over and teach them, to improve their skills, if that problem were to arise in the future.

• Early childhood education

• Toddler care

• Experience with children

• Childcare

• Classroom management

• Infant care

• Teaching

• Debits & Credits

• Curriculum Development

• Accounts Receivable

• General Ledger Accounting

• Babysitting

• Tutoring

• Special Education

• Experience Working With Students

• Payroll

• Clerical Experience

• Accounts Payable

• Bookkeeping

• Research

• Office Management

• Account Reconciliation

• Medical Billing

• SAP

• Accounting

• Retail Sales

• ICD-9

• ICD-10

• Sage

Certifications and Licenses

Driver's License

March 2020 to March 2028

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