Carlos Torrealba Mena

[Las Vegas, NV] 702-***-**** ad4unl@r.postjobfree.com LinkedIn Profile URL

Performance-driven and accomplished professional with 15+ years’ experience in leading and managing overall managerial operations in compliance with departmental regulations. Proven success in improving company processes, devising staffing schedules, delegating tasks, preparing budgets, and nurturing strategic relationships. Adept at analyzing staff performance and conducting engaging training sessions on required skills to enhance performance and exceed operational objectives. Bilingual in English and Spanish.

Professional Experience

Venetian Resorts Las Vegas Las Vegas, NV

Housekeeping Manager July 2021 – Present

●Streamline all housekeeping operations pertaining to circa. 300 suites by leading and mentoring a high-caliber team of around 27 housekeepers, resulting in boosting team performance

●Perform 7 written and 25 visual inspections on regular basis to determine issues, as well as leverage IVR system to record all facilities-related concerns within HotSOS

●Offer remarkable assistance to staff personnel on housekeeping procedures for the provision of quality services to all guests with the aim of maximizing guest satisfaction rate

●Assess performance of XX housekeepers and floor attendants to determine areas needing improvement and conduct engaging training sessions in order to enhance staff productivity

●Received commendation from senior management for ameliorating overall experience of guests by implementing Forbes standards and decreasing expenses

Excalibur Hotel Las Vegas, NV

Housekeeping Assistant Manager July 2019 – July 2021

●Resolved complex queries of all guests as per defined policies and fulfilled special requests in time, leading towards amplifying guests’ satisfaction rate by XX%

●Maintained cleanliness and sanitation of assigned work areas in accordance with set standards and guidelines to promote health and wellbeing of all guests

●Prepared work orders regarding maintenance and repair activities of rooms and facilities to timely submit to engineering department for swift repairs

●Devised detailed reports regarding hotel room count, special events, and group arrival to share valuable insights with Manager for effective decision-making

New York Hotel & Luxor Hotel Las Vegas, NV

Housekeeping Supervisor March 2018 – June 2019

●Conducted thorough inspections across guest rooms, elevator foyer area, linen closets, storage area, and staff restroom to identify and solve any potential and serious issue

●Aided XX+ staff personnel by providing guidance relating to housekeeping practices for maintaining optimum cleanliness and service standards across the hotel

●Evaluated staff performance and shared feedback with Manager on disciplinary problems in order to facilitate employees by orchestrating effectual counseling sessions

Mooncrest Group Services Las Vegas, NV

Assistant Manager November 2015 – March 2018

●Collated necessary data regarding yearly tax tables to calculate taxes precisely, as well as formed invoices to gather payment for services provided

●Collaborated closely with clients to address all queries regarding tax forms and paperwork by providing vital information in line with specific policies

●Participated in seminars, trainings, and conferences to acquire in-depth knowledge and understanding of policies and regulations regarding tax filing

Mi Vieja Managua Restaurant City, Nicaragua

Administrative Manager May 2015 – October 2015

●Provided strategic oversight and direction to over XX staff personnel pertaining to administrative activities for elevating overall productivity and workflow efficiency

●Formed departmental budget as per requirements to reduce expenses and save costs, as well as actively reviewed financial statements to mitigate financial frauds

●Prevented stock-outs by effectively maintaining inventory, forming reports of available stock, determining short items, and ordering required supplies within time

Sunset Hotel City, Nicaragua

Manager March 2014 – April 2015

●Executed various tasks, consisting of supervising 20 employees, creating accurate sales reports, revising financial statements, processing payrolls, and handling billing activities

●Utilized strong interpersonal communication skills to negotiate contracts and prices with vendors for purchasing required supplies within budgetary constraints

●Garnered positive feedback from executives for improving hotel rating from 2 to 3 stars by providing remarkable services to all guests and attaining complete satisfaction rate

Additional Experience

National Police of NIC Assistant Manager/Projects Specialist/Financial Administrative Analyst/Buyer, Citibank Nicaragua Sales Executive

Core Competencies

Operations Management, Strategic Planning & Implementation, Project Management, Continuous Process Improvement, Customer Service & Success, Reporting & Documentation, Budgeting & Cost Optimization, Relationships Building, Staff Training & Leadership, Regulatory Compliance

Technical Skills

Microsoft Office Suite, LMS, HotSOS, REX, Cognos, Opera PMS

Education & Certifications

Postgraduate in Evaluation & Control of Social Projects, Polytechnic University of Nicaragua

Bachelor of Science in General Economics, Polytechnic University of Nicaragua

Microcomputer Operator Certification, ILCOM Nicaragua

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