Customer Experience, patient experience. m

A M Y A B A R R E T T

A M Y A . B A R R E T T **@G M A I L . C O M 2 1 5 - 6 5 0 - 1 5 7 4

SKILLS SUMMARY

• Meal planning and

preparation

• Behavior

Management

• Safety and security

• Problem solving

• Appointment Scheduling

• Written Communication

• Telephone etiquette

• Cash Handling

• Scheduling

• Medical terminology

EDUCATION

DEGREE / DATE OF GRADUATION

SIMON GRATZ MASTERY CHARTER DIPLOMA 2017-2020

• National Honor Society.

COMMUNITY COLLEGE OF PHILADELPHIA IN PROGRESS

•Healthcare studies major

EXPERIENCE

SURGICAL COORDINATOR

THOMAS JEFFERSON UNIVERSITY HOSPITAL MAY 2023- CURRENT

• enhances the patient/customer experience by politely and professionally scheduling inpatient/outpatient procedures and/or surgeries.

• supports the delivery of the Jefferson Experience by emphasizing the prompt and courteous treatment of all patients.

• interacts with coworkers, visitors, and other staff in a way that is consistent with the values of Jefferson.

• completes pre-procedure phone calls, confirms appointment times with patients via phone. 2

• provides patient with all necessary pre-operative instructions.

• Assign appropriate IDC10 and CPT codes to patient charts based on the legal medical record. ENVIRONMENTAL SERVICES ASSOCIATE

THOMAS JEFFERSON UNIVERSITY HOSPITAL SEPTEMBER 2022- MAY 2023

• Performing a range of cleaning tasks like mopping, sweeping, and floor buffing

• Distributing linens and tracking the linens used in each department.

• Refilling toilet paper and other paper products as needed.

• Clean general areas around the building

• Mop and sweep floors to ensure all spaces are safe to walk.

• Dust windowsills and wipe down windows.

• Disinfect walls and other high-traffic areas as needed DENTAL OFFICE RECEPTIONIST

ELITE DENTAL MARCH 2022- SEPTEMBER 2022

• Helped patients complete necessary medical forms and documentation.

• Prepared insurance claim forms explained benefits and outlined pricing details for procedures and services.

• Conducted communications and transactions with patients and visitors to foster positive experience.

• Greeted visitors and patients to determine needs, check appointments and direct accordingly.

• Adhered to strict HIPAA guidelines to protect patient privacy.

• Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.

• Managed office logistics by scheduling appointments, maintaining files and collecting payments.

OPTICAL TECHNICIAN

3

VISIONWORKS- PHILADELPHIA, PA AUGUST 2021- MARCH 2022

• Filed claims with vision and medical insurance companies to garner payment for optical services.

• Scheduling appointments

• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.

• Assisted with dilating patients or using eye medications when directed by optometrist.

• Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.

• Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.

• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.

SECURITY OFFICER

ALLIED UNIVERSAL – PHILADELPHIA PA APRIL 2021-AUGUST 2021

• Secure premises by patrolling property and guarding assigned post,

• Always remaining alert for any incoming problems

• Enforce rules to those that are visiting our premises.

• Permitting entry to those who cause disruption in our place of business.

• Oversaw daily monitoring and patrolled buildings, grounds and work sites.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

FRONT DESK RECEPTIONIST

ELKINS PARK NURSING & REHAB CENTER SEPTEMBER 2020-JUNE 2021

• Used company software and databases to maintain records of services performed and patient conditions.

• Determined specific needs and provided most appropriate level of services for patient well- being.

• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Recognized and reported abnormalities or changes in patients' health status to case manager.

• Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.

• Entertained, conversed and read aloud to keep patients mentally alert.

• Assisted with daily living activities, running errands and household chores. 4

PRIMARK- WILLOW GROVE, PA OCT 2019 – AUG 2020

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Maintained clean sales floor and straightened and faced merchandise.

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

• Helped customers complete purchases, locate items and join reward programs.

• Answered questions about store policies and addressed customer concerns.

• Demonstrated items to customers and created customer awareness, interest and sales.

• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

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