SUMMARY

Sr. Software Manager with more than ** years of Software Testing experience.

Have an in-depth knowledge of contemporary QA/test principles, methodologies, and techniques in regard to black box testing, regression testing, and test automation.

Experienced in performing Manual and Automated testing of Client/Server and Web based applications.

Very good understanding of entire Software Development Life Cycle (SDLC) and Testing Life Cycle.

Proven ability to plan strategic quality control metrics and methodologies, quality teams and exposure to software testing with Microservices Architecture, Ngnix, Kafka, REST APIs, Rabbit Queue, MQ Series, Tibco, JMS Messaging Service and Service Oriented Architecture (SOA).

Well experienced in developing Test Plans, Test Execution, Defect Tracking, and Report Generation.

Experienced in recording tests, debugging tests, editing and executing test scripts and analyzing results using testing tools Selenium WebDriver, Java/TestNG, Maven, UFT/Quick Test Pro, Win Runner, Load Runner/Performance Center, ALM, Zephyr, JIRA, qTest, TOSCA.

Experienced in Data Validation and Back-end testing of databases to check the integrity of data. Used extensively SQL Queries to retrieve data from database.

Extensive Developing background (3 Years) with skills in C++ and Java

Experience in Salesforce, MuleSoft, SAP, PeopleSoft, Microsoft Dynamics, Oracle and MongoDB

Experience testing UI built using Angular JS, React, Ajax.

Expertise working using CI/CD pipeline using Jenkins, TeamCity, Git, GitLab, Bitbucket, SourceTree.

Expertise in troubleshooting and testing in Avionics Equipment for B707, B747-400, A300, A310 Aircrafts.

Experience working on GPIB, ARINC129, CVR, LRRA, TCAS, Wx Radar.

Experience implementing regulations JAR 145, FAA 135, DO-178

WORK EXPERIENCE

Takeda, Remote Dec 2019- Present

Sr. Test Lead CRM (Salesforce)

Projects: Entyvio App, Nori, MyIgSource, KIBO

The Patient Services organization needs to be able to efficiently support more patients and products, and adopt quickly to the changing needs of patients and the organization. This includes establishing new MuleSoft integration platform and transition current Integrations with hub vendors and other source systems. Scope also includes Implementation of new salesforce health cloud platform with customizations.

Responsibilities:

Closely worked with product teams to identify gaps and set guidelines on how to write a Story and its acceptance criteria.

Worked with developers and testers to devise methodology of defining tasks that should be testable. Process also made sure that all tasks are mapped back to the Acceptance criteria.

Conduct weekly meeting with the Customer success to get their feedback on most common issues and relay them back to QA team to update the Regression suite.

Managed entire QA process, beginning from application inception to date of product delivery included defined Test objectives, designed Test Plan, and developed Test Procedure as per requirements for modules to check functionality and integration testing.

Contributed to pre-testing phase of project development by evaluating proposals in order to identify potential problem areas and make the appropriate recommendations. Evaluated, planned, designed, developed, and deployed integration testing techniques

Trained QA resources in order to test Salesforce custom fields, approval processes, validation rules, field dependencies, formula fields, triggers and workflow functionality.

Worked with QA offshore vendor to help them understand Workbench utility. Trained them how to write SOQL queries in order to test the 3rd party integrations and verify data in SF backend after an ETL run during Data migration.

Helped Automation team to deploy UI+API automation framework using Selenium, Java/TestNG, Maven and then later tweaked the framework code for Jenkins in order to lay down the base for CI/CD processes

Trained offshore resources to develop automation framework for API Test Cases (CRUD Operations) in order to test the core functionality without involving UI automation cases.

Performed PR reviews of Automation code and help automation team devise and implement Automation branching strategy and push/pull process from local to Master branch and vice versa

Worked with offshore automation team to lay down procedures and policies for centralized automation Repo.

Manages and progress Jira tickets through lifecycle steps including; review tickets to identify gaps in requirements, build out the Jira tickets, identify what details need to be included in each ticket.

Reports status of all testing activities including but not limited to test case development and execution, bug/defect tracking and reporting, integration and user-acceptance.

Develops procedures used to verify programs function according to actual requirements and established guidelines.

Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to ensure quality.

Documents, tracks, and verifies defects and fixes across products, platforms, and releases; coordinates with development team to resolve technical issues.

Managed Functional and Regression TCoE teams to create and execute test scripts, cases, and scenarios to validate optimal system performance according to specifications. Conducted all types of application testing as needed, such as system, regression, and user acceptance testing methods.

Implemented training and development plans for team of offshore QA testers. Conducted weekly walkthrough and inspection meetings with offshore group, to verify the status of the testing effort

Integrate Inc, Phoenix, AZ Aug 2017- Dec 2019

QA Lead Salesforce

Project: Salesforce Integration, NEO, Marketo Integration, MuleSoft Integration

Integrate Lead Generation Solution NEO helps B2B marketers deliver on their revenue-contribution goals by enabling direct access to niche and broad audiences of 300+ proven lead providers, delivering account-based and highly qualified leads, automating lead gen campaign management, lead routing and optimization and ensuring lead data is valid, complete and meets targeting parameters.

Responsibilities:

Cross-functional team testing strategy, analysis of existing test strategy, gap analysis, and working across teams to mature test integration strategies

Collaborate closely with development teams to deliver software releases with an ever-increasing level of quality

Recruit, lead, mentor, and develop a talented high-performing team of SDET, Quality Engineers and Manual testers.

Developed a centralized QA COE to support various business units based on shared services model.

Created and implemented templates, processes, defect reconciliation, resource allocations and reporting matrix for various project streams.

Trained QA resources in order to test Salesforce custom fields, approval processes, validation rules, field dependencies, formula fields, triggers and workflow functionality.

Managed 6 different sprint teams to oversee integration testing between Salesforce, Marketo, Pardot, silverpop, Kickfire, Synthio and other inbound/outbound integrations.

Introduced and implemented formal processes for QA team related to test activities along with status / progress reporting with stakeholders, build scheduling and defect lifecycle.

Introduce Shift Left strategy and then implemented BDD in order to facilitate developers to use test cases to develop code.

Worked with Dev Ops and Dev team to update Unit test cases to achieve 75% Unit test coverage.

Identified scenarios related to Quotes (CPQ) and verified the JSON payload via Postman when it pushed down to MuleSoft Integration. Also validated validation rules on Mulesoft.

Validated all the exception rule initiated by Mulesoft due t bad JSON and validated hat notification are send back to target system.

Validated invoices in JD Edwards and compare the products, subscription prices and all other details in SFDC. Also verified that the batch job that runs from SFDC to JD Edwards has correct mappings.

Recruit, lead, mentor, and developed a talented high-performing team of SDET Engineers and manual testers. Trained Manual testers to become semi automation tester so they can execute and write automation scripts.

Spearheaded Automation team to design and deploy automation framework using Selenium, TestNG, Maven and Extent Report.

With the help of Developers, developed automation framework for API Test Cases in order to test the core functionality without involving UI automation cases.

Worked with DevOps to create a Jenkins based CI/CD pipeline to run unit tests, API test suite on each build and automated UI Test in nightly batch.

Closely worked with DevOps and Dev Team to design the GitHub Main and supporting branch structure. Design the workflow and rules around Master, Develop, Release, Feature and Hotfix branches.

Collaborated with executive management in identifying process gaps and implementing solutions to enhance efficiency, productivity and governance at the departmental level.

Being a JIRA Admin, worked with PMO head of Department to design and implemented JIRA workflows.

Introduced and setup Zephyr to design test cases and execution. Configured reports in Zephyr that generated biweekly reports of QA activities, Traceability matrices, Test coverage and Test execution reports to higher management and project teams.

Manage and controlled GDPR compliance related to code migration, change management and test environments as per project specification and program schedule.

Responsible for understanding and analysis of business requirements, project timelines, deliverables and various components of the projects and ensure end to end test coverage in an extremely agile, challenging and dynamic environment.

Coordinated UAT test cycle by guiding and working closely with business users at overall planning and day to day activity level.

Coached and guided QA/Dev/DevOps team members on QA processes and best practices Managed teams od QA consultants and vendors

JDA Software, Scottsdale, AZ Sep 2014- Aug 2017

Salesforce Program Test Lead

Project: APTTUS/Salesforce, Workday/APTTUS/Service Cloud Integration

Apttus Contract Lifecycle Management (Salesforce) empowers Sales to drive deals to completion quickly, while giving Legal the control and visibility needed to mitigate risk. Apttus Contract Lifecycle Management integrates with sales, customer, and product information, centralized clause libraries, and legal playbooks inside Salesforce to ensure accurate contracts can be created in minutes.

Responsibilities:

Lead integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance

Created test plan to test integration between Workday, Salesforce Service Cloud, APTTUS and e-Ship. Helped other test leads to refine test plans and test cases in order to improve test coverage.

Participated in Deep Dive meeting with SFDC Dev Team and BSA’s to develop SFDC Time based workflows, Triggers and Approval workflows

Created test plan to test integration between Workday, Service Cloud, APTTUS and e-Ship. Helped other test leads to refine test plans and test cases in order to improve test coverage.

Worked with developers in order to find and fix SFDC issues related to APEX classes, Visual Force, SOSL/SOQL queries.

Use SFDC custom Objects to create new Test tool management tabs in Sandbox environment for testers to design/execute test cases and raise defects

Participated in Deep Dive meeting with Workday HR Team, IT and business to refine Business process for Invoice Batch, Payroll Bath, Expense Batches and FX Adjustments.

Designed and executed test cases on various Workday modules such as Core HR, Benefits, Payroll, Compensation, Absence Management, Time Tracking, Talent Management, Recruiting, and Finance

Assisted business users in defining User Acceptance Testing, test cases and plans. Establish and maintain test cases and test data in Quality Center and Salesforce.

Helped Team designed Framework and Scripted Tests using Selenium Java/TestNG/Maven for Salesforce and Workday User Interface (UI).

Created automation framework using POM (Page Object Model) and Selenium. Also used Extent Reports to create html and pdf reports for upper management.

Created test scenarios/Test cases for Cisco UCEE and Calabrio to test IVR System.

Worked with Business Users (UAT) through coaching and mentoring to ensure tasks are completed on time.

TTS Consulting Jun 2012 – Sep 2014

Client: Ally Bank, AZ/MI/NC

Consultant: Test Lead

Project: Dodge AFI Migration, Retail Lease Securitization, Whole Sale Securitization

To improve the costly, aging and risky current Retail and Lease Securitization solution (Mainframe), Ally worked with Lewtan to enhance the Retail and Lease system, build on SAP that handle and support the securitization transactions, performance driven and highly customized. In support of the Ally and ResCap separation (AFI Migration), Ally migrated out of the Lewisville and Shady Oaks Data Centers. All the Bank and Non-bank applications along with the data center are moved to a new CoLo.

Responsibilities

Interacted with Subject Matter Experts (SMEs) and development teams to identify and refine test requirements. Coordinated and performs moderately complex testing projects from initiation through delivery Serves as liaison between technical and non-technical departments in order to ensure that all targets and requirements are met

Ensured that Lewtan’s new ABS SAP system and current Ally Mainframe integration meets functional requirements, system compliance, and interface specifications. Reviewed and analyze the effectiveness and efficiency of new system and develop testing strategies to test the business requirements.

Contributed to pre-testing phase of project development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations. Evaluated, planned, designed, developed, and deployed integration testing techniques for ABS SAP and Retail and wholesale securitization

Helped Test engineers to create complex DQE’s against SAP backend to evaluate reports and produced documentation for all testing efforts, results, activities, data, logging, and tracking.

HTC GLOBAL Inc. Feb 2011 – Mar 2012

Client: TIAA-CREF, Charlotte, NC

Consultant: Sr. QA Lead/Test Automation Architect

Responsibilities

Worked with QA Director to prepare and maintain project costs and schedules, by realistically estimating activity duration and risks, to meet company standards. Managed risks, issues, status, communication, planning, execution and resources in order to meet QA deliverables.

Designed the automation framework (Hybrid) and guided the automation team during the framework implementation phase. Implemented the Automation strategy using QTP

Enhanced scripts for QC and QTP Integration using VB Script in QTP. Extensively used OTA API to update execution status in QC Test Lab.

Dhansol Software Solutions Dec 2006 – Feb 2011

Client: Motorola/Verizon, Edison, NJ

Consultant: Sr. QA Lead

Responsibilities:

Incorporated BPT process to help SME’s run automated scripts EAMS. Split manual cases into components and created new business components with Wrappers using QTP.

Created WSDL’s, XML Requests and services and used SOAP services to send these messages to Web Logic server. Created mock response messages in XML and compare the expected response with the run time response.

Written shell scripts using VI to automate the process of creating and then moving Giga bits of asset packages. Automation process delivers the package to a drop folder where it gets picked up by IBM NAS polling system which ultimately moves the packages to EAMS.

Client: Wells Fargo Bank, Minneapolis, MN

Consultant: QA Lead/ QA Architect

Responsibilities:

Implemented best practices by creating security test cases for web services running on SOA architecture.

Created scenarios using BPT to ensure that the Web services are correct, robust, and scalable for SOA (WebLogic Server).

Helped developed message layer testing on SOA architecture by stubbing out server and client combinations.

Client: Capital Group, Scottsdale, AZ

Consultant: QA Lead

Responsibilities:

Customized Quality center by enhancing VB scripts and introducing new functions on PM request. Created groups and assign rights to each user group according to their classification. Created new fields to enhance the outlook of Defect report.

Acted as a QC administrator and responsible for Test Environment setup, setting up various roles in QC Admin, managing, versioning & maintaining scripts. Also worked as an Infrastructure Manager to manage test environment.

Client: Morgan Stanley, Wall Street, NY

Consultant: QA Lead

Responsibilities:

Created test cases for Fixed Income, Mutual Funds, Securities, Bonds, and other products based on requirements.

Created Hybrid automation framework. Analyzed and maintained automated test cases and repositories for the Regression Cycle.

Used standard, bitmap, text and XML checkpoints to validate data using QTP.

Client: Citibank Corp. Long Island City, NY

Consultant: QA Lead

Responsibilities:

Enhanced QTP scripts to verify customer and business accounts in all Citismart (Mainframe) screens

Acted in role of SOX Auditor in risk acceptance testing of systems included SOX critical financial database servers, PeopleSoft ERM servers, and workstations for a Citibank.

Client: Cendant Corp. (Wyndham Worldwide) Parsippany, NJ

Consultant: Lead QA

Responsibilities:

Validated XML fields against the OTA schema; decoded and extracted contents using XPATH and then validated against Datawarehouse staging tables.

Published RV messages and compared with the received RV messages to comply with the OTA Schema.

LeapStoneSoft Inc. Feb 2004 – Dec 2006

Client: Deluxe Corp., Shoreview, MN

Consultant: Sr. QA Analyst

Reviewed SAP R/3 functional and technical specifications and Business Process Procedure (BPP) requirements.

Implemented Synchronization points, Text Check points and XML Check points using Quick Test Professional.

Used RFC’s to extract data from SAP FI structure and tested for its availability on Portal database.

EDUCATION

MS Electrical & Computer Engineering – New York Institute of Technology, USA, 2004

BS Electronics Engineering –Sir Syed University of Engineering and Technology, PK, 1999

BS Computer Science –International University, PK, 1994

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