VANESSA SMITH

SUMMARY

Motivated professional considered talented leader and driven problem solver. Brings 12 years of experience in property management. Offers outstanding attention to detail, customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

EXPERIENCE

Regional Manager, 01/2015 – 03/2024

LMS Investment Management - Mobile, AL

• Promoted rapidly through a series of increasingly responsible management positions based on strong financial and operating performance. Assistant Manager (3 years), Community Manager (5 years), Area Manager (1 year), Regional Manager.

• Responsible for the overall performance of 3 apartment communities (500units).

• Direct the day-to-day operations to include maximizing occupancy rates and profit performance. Report to the Director of Property Management.

• Communicate with owners through conference calls and weekly and monthly reporting.

• Supervise business functions, employee staffing, resident retention, and financial accountability.

• Supervise 12 employees, ensuring optimal productivity.

• Conduct yearly performance reviews.

• Provide training on customer service, social media, and marketing.

• Boost team morale and overall revenues by creating and implementing sales contests.

• Work with vendors and community partners to provide activities for the residents to encourage resident retention.

• Complete community inspections, ILS audits, market surveys, billing, financial reporting, budgets, and payroll.

• Handle scheduling and organization of renovations and capital projects.

• Completing new vendor paperwork and contracts.

• Handling rent payments and resident communication to ensure the month is closed with 0 delinquency.

• File evictions and attend court hearings.

• Navigate Yardi operating system.

• Ensure the overall curb appeal is remarkable.

Leasing Agent, 08/2014 - 01/2015

The Vining’s at Spanish Fort - Spanish Fort, AL

• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

• Process all lease applications, assist with resident communication and resident retention.

• Conduct all business in accordance with company policies/procedures, Fair Housing, and all other laws pertaining to housing

• Assist Property Manager in the development and implementation of promotional programs, including creative advertising, direct mail campaign and resident referral programs.

• Complete monthly market survey.

• Contacted and followed up with tenants on renewal notices.

• Conducted credit and background checks on applicants.

• Developed strong, professional relationships with residents by delivering exemplary service and engagement.

• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.

Leasing Agent, 06/2012 - 06/2014

Inverness Lakes Apartment Homes - Mobile, AL

• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

• Process all lease applications, assist with resident communication and resident retention.

• Conduct all business in accordance with company policies/procedures, Fair Housing, and all other laws pertaining to housing

• Assist Property Manager in the development and implementation of promotional programs, including creative advertising, direct mail campaign and resident referral programs.

• Complete monthly market survey.

• Contacted and followed up with tenants on renewal notices.

• Conducted credit and background checks on applicants.

• Developed strong, professional relationships with residents by delivering exemplary service and engagement.

• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.

Human Resources Technician, 12/2009 - 06/2012

Department Of Children and Families, State of Florida - Chattahoochee, FL

• Hire as a Clerk Typist Specialist which included filing, answering phones, ordering supplies, completing employment verifications and reference checks.

• Promoted from Clerk Typist Specialist to Personnel Aide, processed all employee leave of absence requests, verifying FMLA eligibility, and continued to complete employment verifications and reference checks.

• Processed payroll, workers compensation claims, and managed personnel files for 2,000 employees.

• Led new employee benefits and insurance class.

• Administered benefits open enrollment by informing employees of enrollment period dates and answering questions.

• Navigated state of Florida people first system and Kronos employee time keeping system.

EDUCATION AND TRAINING

Bachelor of Arts, Public Relations, 05/2010

The University of West Florida - Pensacola, FL

Associate of Arts, Communication, 05/2007

Chipola College - Marianna, FL

High School Diploma, 05/2004

Grand Ridge High School - Grand Ridge, FL

CERTIFICATIONS

• Certified Apartment Manager, National Apartment Association - 2021

ACTIVITIES AND HONORS

• Member, Mobile Bay Area Apartment Association

• Assistant Manager of the Year, Mobile Bay Area Apartment Association - 2017

• MBAAA Conference and Expo Décor Chairperson, Mobile Bay Area Apartment Association - 2021, 2022, 2023

• Alabama Apartment Association Conference Décor and Entertainment Chairperson - 2024

• MBAAA Conference and Expo Speaker, Mobile Bay Area Apartment Association - 2023

CONTACT

Address: Spanish Fort, AL 36527

Phone: 850-***-****

Email: ad4un9@r.postjobfree.com

SKILLS

• Property Management

• Human Resources and Payroll

• Customer Service

• Online Marketing and Advertising

• Social Media

• Budgeting and Expenditures

• Operating Procedures and Policies

• Verbal and Written Communication

• Time Management

• Customer Complaint Resolution

• Team Recruiting and Onboarding

Contact this candidate