Service Technician Call Center

Elisha Wallace

Columbia, S.C ***** 803-***-**** ****************@*****.***

Summary

Talented accustomed to high-volume work and demanding deadlines. Expert in building relationships with clientele to allocate county resources. Effortlessly coordinates activities using. Analytical Human Service Technician with in-depth knowledge of county program forms, procedures and policy systems. Accommodating individual skillful in creating customized plans for each client. Commended for effectively handling complex claims and rectifying discrepancies. A Caring Social and Human Service Assistant supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.

Skills

Small group instruction

Individualized instruction

Student and faculty communication

Safe learning environment

Experience

FSL Connect Call Center May 22,2023-Now

Assist callers into Donating to the Fundraisers

Assist Donors with Credit cards validation

Telemarketing Service

Provided Coaching on call structure

Zoom Meetings

Auditing, analyzing, managing adherence,

Cigna Health Spring- April 10,2020- May 01,2023

Specialized In insurance.

Assisted caller with Copays, fees, and documents.

Inbound calls

Claims

Shipments

Insurance coverage

ENVIRONMENTAL TECHNICIAN 03/2021 - 08/2021

Richland Memorial Hospital - Columbia, S.C

Performed basic calculations and computer data entry.

Determined characteristics or composition of solid, liquid or gas material and substances by conducting field, laboratory, and physical tests.

Performed project monitoring and air sampling for lead, mold and asbestos.

Conducted bacteriological tests in relation to environmental or pollution control activity.

KENNEL TECHNICIAN 03/2021 - 06/2021

Cvets - Columbia, S.C

Supported animal health by keeping all areas clean, neat and properly sanitized.

Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.

Maintained clean and orderly play yards, kennels and cages.

ASSISTANT 05/2020 - 08/2020

Pruitt Health Hospice - Columbia, SC

Greeted clients, assisting operations by performing entrance interview tasks to determine need.

Managed phone calls from clients during executives' absences and delivered informative answers to questions.

Communicated with vendors to place and receive orders, request services and deliver instructions from office management.

ASSISTANT TEACHER 05/2018 - 08/2018

Ashley Apartment Kids center - Columbia, SC

Maintained safe, educational environment for students during learning and free play time.

Communicated regularly with parents, teachers and administrators about students' progress and needs.

Led instruction for small groups of children.

Assembled instructional materials for children's projects and playtime.

ATTENDANT CARE PROVIDER 04/2012 - 05/2013

Johnson Food Service - Columbia, SC

Worked with residents to develop life skills, including how to prepare meals and keep areas clean.

Provided compassionate care for patients with disabilities and developmental challenges.

Education and Training

C.A Johnson High School - 2525 Barhamsville Road High School Diploma

05/2010

Midlands Technical College - West Columbia, SC Associate of Applied Science

Human Services, 12/2020

I Received A membership to join The National Society of Leadership and Success in 2019

I received part-time honor student, 4 times since I been at Midlands Technical college.

December 9, 2020 Received my Associates degree in Applied Science

Limestone College - Gaffney, SC Bachelor of Science

Improved delivery, realizing overall increase in customer satisfaction and cost efficiency.

Consistently maintained high customer satisfaction ratings.

College graduate, focusing on my career

Certifications

I used Occupational Safety and Health Administration, best known as OSHA to assure the safety and health of others and myself. (Cvets) and Prisma Health.

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