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Security Guard Customer Service

Location:
Edmonton, AB, Canada
Posted:
April 07, 2024

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Resume:

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Moses Kakuru Tugume

** ******, ********, ******* ******

Tel: 825-***-**** Email: ad4ulq@r.postjobfree.com OBJECTIVES

Vigilant, optimistic, and proactive Security Guard with over 07 years professional experience ensuring safe, secure, and orderly environments for customers in various settings. Very honest, hard-working, and committed to serving diverse members of society with integrity. Possesses the ability to adapt to new procedures, and work in a team. Have a thorough understanding and have the capability of providing surveillance and security services to the clients. Utilizes the latest security equipment and techniques to patrol buildings, both in-person and remotely. WORK EXPERIENCE

General Labourer - O & N Cleaning and Contracting Services - St. Albert, AB. Jan 2024 – To Date

• Installing construction products as per manufacturer and code specifications.

• Site preparation tasks for heating and hoarding, upkeeping safety standards, site cleanup and efficiency.

• Help with general construction labour tasks and general clean up.

• Using power and hand tools and lifting 44 lbs.

• Concrete and formwork preparation, back framing, building envelope installation, drywall, repairs, and unit finish details.

• Maintaining the facility clean, safe, and organized.

• Any other tasks or functions within the general construction and post construction cleaning. Security Guard - Securitas Canada Security Services - Edmonton, AB Sept – Dec 2023

• Conducted regular patrols to uphold safety standards for visitors, tenants, and assets.

• Responded efficiently to security incidents or emergencies with professionalism.

• Enforced mall policies to maintain a secure and orderly environment.

• Provided exceptional customer service, aiding visitors, and addressing inquiries.

• Collaborated seamlessly with law enforcement and emergency services when necessary.

• Prevented losses and damage by reporting irregularities, inform violators of policy and procedures, restrain if necessary.

• Escorted trespassers away from client premises.

Security Guard - SABRE International – Baghdad, Iraq March 2017 – May 2022

• Monitored CCTV at the American Embassy in Baghdad provide support to security agents by responding to calls.

• Patrolled designated areas in accordance with outlined security procedures.

• Completed incident reports and required documentation for all security incidents. Page 2 of 2

• Observed surveillance equipment, inspected buildings, and accessed points.

• Maintained safe and secure environment for customers and employees at the American Embassy in Baghdad.

• Prevented losses and damages by reporting irregularities, informed violators of policy and procedures,

• Restrained, if necessary and escorted trespassers away from client premises.

• Defused potentially volatile situations and intervened as needed. OTHER RELEVANT SKILLS

• Excellent verbal communication skills, able to discuss and defuse situations.

• Attention to detail, proactive and able to remember incidents and provide accurate reports.

• Exceptional customer service and strong observation skills.

• Physically fit with optimal performance, endurance, and strength to walk 18/20kms and stairs.

• Ability to use electronic surveillance equipment to monitor alarm systems and activities.

• A team player competent to work effectively independently or under minimal supervision.

• Ability to make decisions while maintaining composure in emergency response situations.

• Flexible work schedule with availability to work during the days, overnights, and weekends. EDUCATION

• Bachelor of Human Resource Management, Uganda – 2010.

• Diploma in Business Management, Uganda – 2006.

• Certificate in Education, Uganda – 2001.

• Certificate in Computer Studies, Uganda 2018

• High School Diploma, Uganda – 1998

OTHER TRAININGS.

• Criminal Record Check and Vulnerable Sector

• Alberta Provincial Basic Security Training (Licensed)

• Standard First Aid –Level C

• H2S Alive

• CSTS (Construction Safety Training System)

• WHMIS 2015

• EMCN Certification Courses

• Environmental Protection

REFERENCES

• Available upon request.



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