Lisa K. McCall

The Colony, TX *****

214-***-****

ad4ulm@r.postjobfree.com linkedin.com/in/lisa-k-mccall-7292661 CARING & COMPASSIONATE SERVANT LEADER

PROJECT MANAGEMENT, ENGINEERING & FINANCE PROFESSIONAL Analysis Strategy Delivery

Energetic, data and results driven, diverse Leader with extensive Project Management, Strategy, Operations Planning, Finance and Engineering experience, specializing in delivering complex, collaborative solutions on-time and under budget. An informative and persuasive presenter, capable of enlisting support and buy-in from team members, stakeholders and senior leaders.

AREAS OF EXPERTISE

• Finance/Planning • Business Case Development • Process Improvement • Budgeting

• Financial Modeling • Project Management • Agile Methodologies • Strategy

• Engineering • Continuous Improvement • Lean/RRCA • Kaizen

• Value Stream Mapping • Microsoft Project • Visio • Change Management PROFESSIONAL EXPERIENCE

Wasserman Technical & Creative, Marietta, GA 2023 – Present Project Manager, Independent Contractor – $13B Goldman Sachs/Greensky Divestiture Coordinate legal and compliance team activities to keep teams on track for divestiture activities required to be completed by deal close. Identify and escalate risks to timeline or resource availability. Drive decisions to ensure critical milestones are met. FPT Software, Hanoi, Vietnam 2022 – 2023

Project Manager, PSS

Managed and supported multiple major business cross-functional workstreams (i.e. Disruptions, Discounts, Voucher Issuance) for Hawaiian Airlines' Passenger Service System (PSS) Migration from Sabre to Amadeus. Created project plans, maintained RAID logs, prepared weekly leadership status reports, identified and mitigated risk, organized and facilitated configuration, functional, user acceptance and end-to-end testing cycles across multiple business units. Brooksource, Indianapolis, IN 2021 – 2023

Project Manager, Pricing – TIO

Supported M&A activities to integrate Home Depot Pro and HD Supply into a single entity under the Home Depot parent umbrella. Facilitated redesign and optimization of HDS Pricing calculation engines by offshore team. Led blueprinting and implementation of Vistex modules over SAP to assist the pricing team in managing $150M in cost deviations, i.e. chargeback, exclusions, inclusions, etc., which supports more than $500M in sales. 7-Eleven, Irving, TX 2020 – 2021

Manager of Strategic Projects, Corporate PMO

Ensured successful delivery of several complex strategic initiatives (Push-to-Sign Pricing, EMV Outdoor, and FraudSight implementation) for our Fuels and Treasury Teams. Ensured program scope, objectives and solutions are clearly documented, agreed to, delivered on time and under budget. Developed and managed execution of program communication plans including progress reports, issue/risk escalations, presentations to key stakeholders and Executive Committee, etc. utilizing tools (MS Project/Smartsheets/JIRA) and methods as approved by the Corporate Program Management Office. American Airlines, Fort Worth, TX 2008 – 2020

M&A Integration Project Manager, People/HR PMO (2015 – 2020) Led various on-shore and offshore teams through system design, testing, training development/roll-out and implementation of new Employee Central (HR – SAP SuccessFactors) and New SAP Payroll systems. Developed project plan and risk mitigation strategies while coordinating and executing team activities focused on Performance Management, Succession Planning, Organizational Change Management, Training, and User Experience through design, testing and implementation. Supported ad-hoc People projects and initiatives including, but not limited to Employer Brand creation; redesign and optimization of the International Team Member experience; coordinated and led the company's COVID-19 response.

• Successfully managed and implemented $150M SAP SuccessFactors Project which had the potential to impact more than 130,000 Team Members.

• Harmonized 7 different processes into a single process, ultimately reducing our International Team’s workload for expatriate assignments by 65%.

• Automated and optimized the company’s COVID-19 response process. 2 Page

• In 2019, received Eight Above & Beyond Spot Awards for Outstanding Work – Recognition from executive level management on measurable results.

Senior Project Manager, Customer Experience M&A Integration (2014 – 2015) Acted as the primary liaison for Customer Planning (Reservations & Airports) readiness as team developed a Single Frequent Flyer Program (SFFP), Passenger Services System (PSS) Cutover and Unaccompanied Minor (UMNR) experience. Led efforts to establish a harmonized process, procedure, and program across merged Legacy American Airlines (LAA)/Legacy US Airways (LUS) operations. Coordinated team members and assigned tasks across various delivery teams (policy & procedures, training, automation, communication, purchasing, finance, etc.). Monitored issue resolution and impact to project and/or scope changes to ensure completion while keeping key stakeholders and senior leaders abreast of status, issues, risks, and proposed mitigations.

• Combined two loyalty programs for ~100M customers into a new program without incident.

• Deployed over 350 team members across 91 locations for 5-21 days to ensure operations could continue if problems were encountered during PSS cutover.

• Oversaw the construction (costing ~$2M) of 6 new UMNR facilities across LUS network; harmonized procedures, technology, vendor staffing and training across LAA & LUS to ensure seamless experience for our youngest travelers. Senior Financial Analyst, Customer Experience Leadership (2012 – 2014) Assisted in the design and implementation of best practices that support a welcoming and consistent Customer Experience through participation on the Customer Journey Working Groups. Worked closely with Customer Research team to share and educate employees and leadership on Customer Satisfaction Survey (CSS) data; Managed and coordinated quarterly Customer Cup and annual Chairman’s Cup events to recognize departments for their improvements in CSS results. Supported Premium Services departmental goals to increase customer satisfaction of our high value customers.

• Successfully managed logistics for deployment of a new hospitality training initiative to the entire Premium Services organization (including customer facing vendor partners) within 6 weeks (~1100 participants). Senior Analyst, Customer Planning/Airport Services (2011 – 2012) Managed policies and procedures for a variety of Airport Operations – including arrival/departure gate activities, check-in, ticketing, boarding, priority lists, flight paperwork and close out, oversales processing, and staff travel. Managed and implemented larger enterprise projects.

Senior Financial Analyst, IT Finance (2009 – 2011) Led budget activities for a team of 3 analysts and in conjunction with 5 departmental controllers as the Project Budget Coordinator for a $135M project budget. Presented financial summaries to Managing Directors, Vice Presidents, Technical Cabinet Members, and the CIO and his direct staff. Financial Analyst, Financial Planning Cargo Division (2008 – 2009) Responsible for monthly close, European international transfer pricing, foreign exchange analyses for $87M budget; and various ad-hoc analyses for 19+ Domestic and European stations. Provided analytical and strategic planning support to Operations for making successful business decisions, including first-ever Cargo Division 10-year plan. United Technologies Corporation, CT 2001 – 2008

Senior Systems Project Engineer, Military Repair Development – Pratt & Whitney (2007-2008) Managed development of innovative repair solutions to PW military jet engine components to return the engine to services on budget and on schedule. Realized $125M+ in cost savings to the US Air Force. Systems Project Engineer, 787 Boeing Aircraft Program – Collins Aerospace (2006 – 2007) Resolved Boeing customer concerns as component liaison responsible for creating, testing, qualifying, and shipping new hardware and supporting documentation for the 787 Aircraft by First Flight Date. Achieved Market Feedback Analysis

(MFA) ratings of 5.8 out of 6.

Senior Quality Engineer, Node 3 International Space Station Program – Collins Aerospace (2005 – 2006) Ensured compliance with government regulations for manufacturing and testing of the Oxygen Generation and Water Processing Assemblies used on the International Space Station and NASA Space Shuttle. Mechanical Engineer, Service Engineering – Otis Elevator Company (2001 – 2005) EDUCATION

Carnegie Mellon University, Tepper School of Business, Pittsburgh, PA – Master of Business Administration (MBA), 2007 University of Massachusetts – Amherst, Amherst, MA – Bachelor of Science in Mechanical Engineering (BSME), 2001