Hope Nouyep Tounji

+1-360-***-**** ad4ul5@r.postjobfree.com

Personal Profile

Business Analyst with a growth mindset, experienced in developing business strategies, supporting business solution, and analyzing business operations. Aiming to utilize my analytical ability and strong problem-solving skill and to achieve the goals for my company. Strong personal drive, curiosity, and appetite to challenge self, which can be seen from a number of professional qualifications gained.

Career History

Lloyds Banking Group

Business Analyst contract August 2021 till present

Modern Workplace-Service transformation Lab.

Business Analysis, Agile software development,

ServiceNow,Jira, confluence

Effective stakeholder’s engagement and requirement’s management, liaise with developers to better understand project’s requirements, assist in UAT. Ability to facilitate workshops, conduct investigation, development of AS-IS and TO- BE, product backlog creation and requirements elicitation and produce functional definitions or user stories,

Projects/Activities

Collaborated with cross-functional teams in group transformation Lab looking at joiners, movers, returners, and leavers catalogues. Collected and documented business requirements, resulting in a 19% reduction of catalog usage time.

Use Visio to produce visuals like document process flows, swim lane, process mapping using UML and BPMN tools. Functional, non-functional and transition specifications, use cases.

Create RAID log to mitigate any issues or problems that occur during an ongoing project.

Creation of order guides and BI dashboard that has help to reduce 41.6 hours per month.

Organised and facilitated workshops and interviews with stakeholders to determine business priorities consistent with project goals.

Conduct user acceptance testing and provided actionable feedback, reducing software defects by 22% before deployment.

Identified business requirements. Communicated and translated business requirements into digital product’s features and functions aimed at improving customers experience, generate revenue and drive down operational cost.

Tracked, analyzed and interpreted trend in system visited data. Created surveys, collected, and analyzed usage data and present to a large group of stake holders. Transformed and improved systems/applications and processes to make them more efficient and user friendly.

Organised and facilitated workshops and interviews with stakeholders to determine business priorities consistent with project goals.

Liaised with agencies to improve (automation) onboarding process for contract workers which has shorten onboarding process from a week to 3days.

Migration of products and service from one platform to another, colleagues’ channels platform and customer service transformation, streamline the group process by creating bulk order guides, bringing entitlement into one catalog.

Lloyd’s Banking group’s mobile app project – where product and features were driven by customer’s insights. Successful enhancement of the Lloyd’s bank mobile app to help customers better manage their finances.

Other volunteers : Avenue Impact UK January 2020-December 2020

Alongside Lloyd’s banking group

Projets :

1-The Shortle home suscription base platform. As the project’s BA I identifies the data and sources. I analysed data using Excel then visualise it using PowerBI. Project tend out to be successful more than expectations

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2-The limousine taxi app and chat box. Migration from an analogue system toward a digital base system. Provides end to end encryption

3-Moneybarn : Colleagues channels platform, customer service transformation.

Effectively execute a wide range of analytical tools and techniques, including, process mapping, Gap analysis, SWOT analysis, Option analysis, wire-framing and prototyping

October 2019 to January 2021 Customer Experience Management (Customer Service Adviser) and Cashier

-liaison with stakeholders to improve the banking sector.

-Engage with customers at all levels to understand different customer’s needs.

-Engage with management to better understand high level requirements.

-Hold daily morning meeting with all colleagues.

-Control the banking hall.

Days Inn Hotel Peterborough March 2018– October 2019

Part time Receptionist/Finance

Relevant Skills and Activities

·Effective stake holder management of peers, end users, and senior colleagues, working closely closely with all to ensure the end product meets the specific need.

·Requirements gathering and analysis.

·Partnering with application directors and creators to make sure each project meets it specific need.

·Ability to communicate effectively with a wide range of customers.

·Excellent attention to detail, reliable, committed and committed.

·Effective in planning, organization, coordination, delegating and control of affaires in an organization or company.

·Evaluating, testing, and recommending new opportunities for enhancing software, hardware, and IT processes.

·Able to perform my role to a high level, follow instructions accurately and support colleagues to achieve team and company targets.

Language: Fluent (oral and written) in English

Second language: Basic in French and Finnish.

Education

Assist Knowledge Development UK(AssistKD). 2023

Foundation in Business Analysis certificate (Cert No. 00577544)

Avenue Impact Uk

Business Analysis. 2020

Lapland University of Applied Sciences, Finland 2017-2019

Master of Business administration, International Business Management

University of Buea, Cameroon 2006-2009

Bachelor of Sciences in Banking and Finance

References are available upon request.

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